mera customer service screening pre-test 2023 with 100% correct answers

What questions do you ask to see if the customer software met expectations of the customer? How has the software worked for what you were doing it for? A new customer comes into your department, but you are helping another customer. You should: Acknowledge the new customer's presence with eye contact and /or a brief comment that you'll be right with him. Which of the following would be the best option when trying to find out what customer wants to buy? What color do you prefer in that brand? A good reason for creating an opening for discussion is to: Get to know what the customer wants The best way to talk to a new customer is to: Match what you say and your tone of voice to her personality Three ways to create a positive impression of you and the store include: Complimenting the customer's taste; assuring the customer that he is the expert; and Indicating based on your professional product knowledge, you feel his purchases are worthwhile A retail association sees that an electrical socket has wires exposed in an area where customers shop. The retail associate must: Secure the area and report the situation to management. If the customer isn't shopping alone, you can include the rest of the party by: Giving other service to those in the party, such as offering a chair or a cup a refreshment A customer has looked at several watches and seems to like one best. What is the best to say to close the sale? Shall I go ahead and replace the band for you or do you want to keep both styles for different looks? Which store offers the best price? Store 1 offers the best price. According to market research, what percentage of customers is likely to spend more if the sales associate is helpful? 45% If a customer walks directly to an item, this may indicate that he Knows what he wants and would probably appreciate quick, efficient service Your ultimate goals as a sales associate is to: Satisfy the customer You can best determine the customer's needs by gathering information though careful observation and by: Asking the customer thoughtful questions To keep the lines of communication open the best questions to ask begin with who, what, where, when, how, or why