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CX Certification Test | 84 Questions with 100% Correct Answers | Verified | Latest Update
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When did the term CX enter the lexicon? - Around 2010 What are the four main avenues that Qualtrics sees its customers translating CX into financial impact? - Customer Retention, Customer Lifetime Value, Cost to Serve, Cost of Acquisition What are the three types of CX programs? - Strategic, transactional, and digital Name four common CX metrics - Net Promoter Score® Customer Satisfaction (CSAT) Customer Effort Score (CES) Share of Wallet
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