APCO Fire Exam Study: Latest Updated: A+ Guide Solution

Mutual aid (Ans- is a process of supplying supplemental personnel, equipment or other resources to an incident to assist agencies that may be in danger of becoming overwhelmed in their response Mutual response (Ans- similar to mutual aid, however mutual response requires the simultaneous dispatch of multiple resources for certain emergencies, such as high-rise fires and water etc A Policy (Ans- is a guide to thinking A Procedure (Ans- is a guide to action open ended questions (Ans- are questions that cannot be answered with yes or no paraphrasing (Ans- a brief rephrasing of information provided by the sender reflecting feelings (Ans- repeating in a short declarative statement the emotions or feelings that the sender is communicating Inference (Ans- the deriving of a conclusion based upon something known or assumed. the 5 w's (Ans- where - what - when - who - weapons vehicle description (Ans- C- Color Y- Year M- Make/Model B- Body A- Additional information L- license num/expiration date S- State/province of license. persistent repetition (Ans- requires that the request be repeated each time in the same way. used for hysterical callers. ALI (Ans- Automatic Location Identification. The calling party's address and dispatch information ANI (Ans- Automatic Number Identification. The calling party's telephone number basic 9 1 1 (Ans- a system that provides dedicated lines for carrying 9 1 1 calls to the psap closest to the caller e 9 1 1 (Ans- Enhanced 9 1 1. automatically provides the callers phone number and physical address ESN (Ans- Emergency service number. determines which agencies are to respond to the call for service