RMA CERTIFICATION PRACTICE TEST

Which of the following best describes the process of screening in the medical office setting? - Answer- Patients' needs are assessed and prioritized. Which of the following is an eye specialist? - Answer- Ophthalmologist Mrs. J. has just seen her provider. As she pays her co-payment, she says "Oh dear, the doctor told me to see someone, but I can't remember what he said. I get so confused." You ask her the reason for seeing her provider. She explains that a reoccurring rash on her legs has been bothering her, and her provider wants the other doctor to examine the rash and treat her if possible. Although you will first check with her provider, you are sure she is to see which of the following? - Answer- Dermatologist Twenty-five percent of urgent care patients do not have which of the following? - Answer- Insurance Approximately how many boutique operations are there in the United States? - Answer- Over 5000 Who best knows the patient's body and financial situation? - Answer- The patient Which of the following communication styles is direct and in-your-face? - Answer- Low-context Which of the following best describes the major reason communication is of the utmost importance in the health care setting? - Answer- Communication serves as the foundation for all patient care The principle barrier to communication at the point of care is which of the following? - Answer- Emotional tension Which of the following is NOT an example of bias or prejudice in today's society? - Answer- Certified medical assistants are qualified to work in most ambulatory settings. Which of the following is NOT one of the Cs of communication? - Answer- Current Which of the following is most appropriately related to nonverbal communication as a language? - Answer- We learn nonverbal language first When communicating within the health profession, which would not be considered a technique to keep in mind? - Answer- Patients should be encouraged to not verbalize their feelings. Which of the following best describes the interview technique used when asking the patient, "Are you still taking your medication?" - Answer- Close-ended question Which of the following best describes the interview technique used when asking the patient, "What type of care will you have during your recovery?" - Answer- Open-ended question