ACCT 2401 Final Exam Study Guide Fall 2018

ACCT 2401 Final Exam Study Guide Fall 2018 1. If given a scenario, be able to distinguish between derailers and arrivers? Derailer- being insensitive to others, abrasive, intimidating, bullying style, being cold, ignorant Arrivers- opposite 2. What has research determined about arrivers? Arrivers are sensitive to the feelings of others 3. What is the key to success when using behavioral substitution and behavioral addition techniques to change organizational culture? Behavioral addition, behavioral substitution, change visible artifacts, hire people with values consistent with desired culture 4. What is the basic truth about corporate cultures? Its is difficult to change a culture 5. What is the first thing that companies can do to start changing organizational culture? Changing visible artifacts 6. What are some tools that managers can use to ensure that they are selecting and hiring ethical employees? Integrity tests, personality trait tests, background checks, behavioral/situational interview questions 7. What are the important factors in the creation of an ethical climate? Mgmt set an example. Have code of ethics, fair but consistent punishment, reporting system that encourages reporting ethics violations, top mgmt. active involvement in ethics training program 8. Know the steps in the rational decision making process. Be able to recognize those steps if described in an application question. Define problem, identify decision criteria, weigh criteria, generate alternative courses of action, evaluate each alternative, compute optimal decision 9. What is another term for SWOT analysis? Situational analysis 10. Be able to identify strengths, weaknesses, opportunities and threat if described in an application question. 11. What are the two basic strategic alternatives identified by the strategic reference theory? Risk avoiding, risk seeking 12. What is the basic truth about resistance to change? Resistance to change will always occur, its inevitable 13. What are the three steps in Lewin’s change model? Unfreezing (using empathy) , change intervention, refreezing 14. Which method for managing resistance to change should only be used as a last resort? Coercion 15. Which method for managing resistance to change would be used in the unfreezing stage? Using empathy and communicating specific details 16. Who are expatriates? Anyone who is working outside of their home or native country 17. What is the purpose of pre-departure language and cross-cultural training? 18. What has research shown to be the most important factor in determining the success or failure of an international assignment? How well an expatriate’s spouse and family adjust to the foreign culture 19. What is meant by delegation? The assignment of direct authority and responsibility to be a subordinate 20. What three transfers occur when managers delegate work? Managers transfer full responsibility for the assignment to the subordinate Manager gives subordinate full authority over the budget resources and personnel Subordinate now has authority and responsibility to do the kob, and in return is accountable for getting it done 21. What is meant by stretch goals? Extremely ambitious goals 22. What is necessary for stretch goals to motivate teams? 23. What does bureaucratic immunity mean? See above number 4^ 24. What does structural accommodation mean? Number 3 in #22 25. What is a job analysis? Purposeful, systematic process for collecting information on the important work related aspects of a job 26. What three things help companies meet the legal requirements of their human resource decisions? Job analysis, job specifications, job descriptions 27. What must be done before beginning to recruit? Job analysis 28. What is the most important factor in determining how well an employer can motivate an employee? How well a manager motivates employees and relates to their individual needs 29. Be able to distinguish between intrinsic and extrinsic rewards. Intrinsic- challenging job, sense of accomplishment, person rewards Extrinsic- bonuses, pay, recognition, rewards 30. What practical steps can a manager take to motivate employees to increase their effort? Identify needs Satisfy lower needs Expect needs to change Find ways to accomplish higher needs 31. What are the major concerns of managers? 32. What are the major concerns of leaders? Doing the right thing (change) 33. Which do companies need, leaders or managers? All companies need both 34. According to the attribution theory, what is meant by the fundamental attribution error? When managers tend to blame mistakes on workers even if they didn’t do anything wrong, managers usually do this 35. What is meant by defensive bias? Blaming something outside of a persons control, employees usually do this 36. What is true about informal communication? (grapevine)- managers needs to embrace the grapevine, worst thing to do is withhold information 37. Which form of communication do managers generally like? Oral communication 38. When would written communication be preferable to oral communication? 39. What are standards? Something set up and established as a rule for the measure of quantity , weight, extent, value, or quality to which actual performance will be compared 40. What are the three steps in the basic control process? Feedforward, concurrent, feedback 41. Be able to distinguish between feedforward, concurrent and feedback control. Feedforward – before it occurs Concurrent – during occurrence Feedback- after It occurs 42. Describe useful information. Accurate, complete, relevant, timely 43. What are the two basic methods of capturing information? Manual and electronic 44. Where are large amounts of data stored? Data warehouses 45. How is data mining used? The process of discovering unknown patterns and relationships in large amounts of data 46. Why do we protect information? To ensure that data is reliably and consistently retrievable in a usable format for authorized users, but no one else 47. What is the primary goal of an executive information system? To provide managers with useful information i.e. information that is accurate, complete, relevant, and timely 48. According to the service-profit chain, what does success depend upon? How well employees are treated 49. What is the first step in the service-profit chain? Establishing internal service quality 50. According to the service-profit chain, what leads to improved employee satisfaction? The better they are treated, the more satisfied they will be and are more likely to provide better service