AMZL exam 2023 with well answered questions-verified answers

MNR Manifested Not Received (MNR) shipments. - The Estimated Arrival Date in this metric is against the external estimate, i.e. it does take Uncertain Delivery Days (UDD) into account. UDD Uncertain Delivery Date. Uncertain Delivery Days functionality allows trans ops to push external customer promises for events that will impact delivery by all carriers to a set of destinations. Common use cases are weather events and high profile events that impact traffic flow (eg. presidential visits). Uncertain Delivery Days has no impact on fulfillment. It only pushes the external promise shown to the customer on the website. The internal promise date used by fulfillment systems (ATROPS and F2P) is not padded for UDDs. Therefore fulfillment happens as if there was no UDD configured. Fulfillment and trans ops will not be impacted except for the potential decrease in customer demand due to the long promise dates show on the website. DPPH Deliveries per Paid Hours - The number of completed deliveries over the hours paid for the provider (DSP/AmFlex) for a single day. This is basically a hydrid metric, 'Delivered Shipments' divided by 'Completed Paid Hours' Sort Compliance Number of Core shipments that went through sorting process as % of total shipments inducted. Sidelined and Crash Sorted shipments are excluded from this calculation. Time frame: 17:00 (previous day) - 16:59 (reporting day). Drilldowns: Country, Location, Ship Method, Cycle Name. Note: Shipments having ship methods SameDay, Fresh and HeavyBulky are excluded from this calculation. PNOV DPMO The number of Parcel Not on Van expressed as Defect Per Million Opportunities (DPMO) based on the total number of Dispatched Shipments. This number excludes the packages that were marked as Items Missing (NOV) by the driver during the delivery attempt and were finally Delivered on the same day by the same driver. The shipments that were later delivered by another driver or by the station are not excluded. DVCR Compliance Delivery Vehicle Compliance Report Metric (DVCR Compliance), is the number of actual vehicle inspections by the number of expected vehicle inspections. OODT The DPMO (Defect Per Million Opportunities) of packages that have been marked as out of delivery time, either on road by the delivery associate or in station by a station operator. Out of delivery time typically means that the driver could not attempt to deliver the package because there was not enough time to do so within the planned delivery route. In order to calculate the DPMO value, the total number of out of delivery time packages are being compared to the total number of dispatched packages within the given time period.