NHA CCMA: Clinical Patient Care (General Patient Care) questions with correct answers

Sodium hypochlorite solution CORRECT ANSWER most common solutions used to disinfect surfaces PPE (personal protective equipment) CORRECT ANSWER a barrier between a person and pathogens; includes gloves, gowns, masks, goggles, and face shields Active listening CORRECT ANSWER allows the MA to fully understand what the pt. is communicating verbally & non-verbally Open-ended questions CORRECT ANSWER questions that lead to further explanation Restatement (Interviewing technique) CORRECT ANSWER repeating & paraphrasing info to confirm accuracy Clarification (Interviewing technique) CORRECT ANSWER summarizing info to clear up any confusion Nonverbal communication CORRECT ANSWER communication using body movements, gestures, and facial expressions rather than speech Sympathy CORRECT ANSWER feeling compassion, sorrow or pity for the hardships of another CC (Chief Complaint) CORRECT ANSWER reason for the office visit Allergy CORRECT ANSWER adverse reaction caused by an antigen-antibody response