Shift Lead Certification Questions - Team Lyders (All solved) A+ Graded

What do you do if an employee is injured? correct answers Call 911 if necessary. Call Area Coach and General Manager. Fill out and scan/email or phone scan and send in employee injury report form found on TeamLyders under ResourcesSecurity & Loss PreventionInjury Form. What do you do if a customer is injured? correct answers Assist customer using E.A.R.S., Call 911 if needed, Call Area Coach and General Manager, Do not authorize treatment or payment, Do not accept fault, Fill out and email in customer injury report form in from What do you do in the event of a fire that is controllable? correct answers Let the team know there is a fire. Attempt to put it out. Use PASS method with extinguisher. Use Ansul system for grease fires. What do you do in the event of an earthquake? correct answers Have everyone stand inside doorways. If outside stay away from buildings, power lines, and trees. Check for injuries, gas or water leaks, and fire hazards after quake ends. What do you do in the event of a tornado? correct answers Warn team immediately, close restaurant, move customers into the restrooms and team into the walk-in. What do you do in the event of a robbery? correct answers Stay calm, cooperate with robber. Afterward stay in restaurant and lock the doors. Call 911, the Area Coach, General Manager, and the OneLine. What do you do if there is a food safety issue? correct answers Contact the OneLine for serious issues, for product issues segregate product and enter the claim on mytacobell or call OneLine. Contact Area Coach and RGM. What is the code of conduct and where is it found? correct answers Code of conduct is what tells all employees the expectations the company has of them. It is found in our company handbook - available at all times on TeamL What tools will you use to run your shift and coach team members? correct answers Own Your Shift card, TRED board, Own Your Zone cards, Playbook, Square 1 What do you do if a customer is harassing a team member? correct answers Use LAST to resolve the situation. If the customer persists ask them politely to leave. If behavior gets worse call police. What do you do if a team member approaches you with an issue? correct answers Be a good listener and do not judge. Do not share the information with anyone but the RGM. Try to resolve it if possible.