NCOA DLC 2.0 Problem Solving Final Test 1 Correct !!

The foundation of relationships with others and faith in a system is called____________. - ANSWER Trust When you trust the person or group with whom you are engaged in negotiations, you believe the __________ they present is truthful and accurate. - ANSWER Information ____________ Power is made up of referent, information, and Expert. - ANSWER Personal Coercive, reward, connection, and legitimate power are _________ powers. - ANSWER Position Defining the problem and identifying possible resources are all _______________ to potentially solve a problem. - ANSWER Options Knowing the _________, the _______, and the _________ is critical in determining how to negotiate. - ANSWER Who, stakes, and situation Depending on the stakes and situation, the approach places more importance on the outcome, solution, or resolution - ANSWER Task orientation The _________ strategy depends heavily on each party's collaborative efforts and desire to achieve a mutually satisfactory outcome. - ANSWER Cooperative Negotiation Stradegy A _________ is an alternative that, should negotiations fail, you are willing and able to execute without the opposite's negotiator participation or permission. - ANSWER BATNA The capacity of parties to decide in its best interest to negotiate an agreement rather than to continue a dispute. - ANSWER Readiness ________ means that it is good timing to negotiate. - ANSWER Ripeness __________ negotiations are usually over a single-issue and considered win-lose. - ANSWER Distributive The type of negotiation that does not see resources as necessarily fixed and should be approached as a win-win situation is ________. - ANSWER Integrative This approach centers on the relationship that exists between the individuals or groups involved. - ANSWER People orientation This type of vital decision making tool that operates in the background of your mind. - ANSWER System 1 thinking NCOs better resolve problems by visualizing information given, details, and situations from different points of view using: - ANSWER Analytical thinking This type of thinking is reflective thinking, is broad and informed problem-solving and deliberate decision making. - ANSWER System 2 thinking This type of thinking is employed in complex, challenging, and often stressful situations and requires deliberate practice and repetition. - ANSWER Adaptive Thinking Keeping an open mind, employing active listening and encouraging fresh perspectives to generate new and improved systems, process., and solutions as part of: - ANSWER Creative Thinking The creation of the wheel, telephone, automobile, and internet are all types of: - ANSWER Innovative Thinking A goal of deliberate practice is to develop habits that operate expertly and automatically through: - ANSWER Repetition Providing feedback and constructive criticism to a learner at regular intervals is characterized as this type of deliberate practice. - ANSWER Focused Feedback New and better ideas that may dismantle the existing structure of the organization is: - ANSWER Revolutionary Innovation Innovations focused on identifying areas that represent something "distinctly new and improved" are: - ANSWER Evolutionary Innovations Cutting costs, reducing cycle time, and improving quality are examples of: - ANSWER Efficiency Innovations What's the type of thinking involved in solving problems, formulating inferences, calculating likelihoods, and making decisions. - ANSWER Critical thinking Reactive thinking is known as? - ANSWER System 1 thinking What are the 5 W's used in analytical thought are? - ANSWER Who, what, when, where, and why? What is a diagram that begins with central topics usually placed in the middle, with sub topics and relevant details branching from the topic? - ANSWER Mind-mapping The domain of best practice is: - ANSWER Simple Domain In the simple domain, leaders must: - ANSWER Sense, categorize, and respond. The domain of of good practice is: - ANSWER Complicated Domain The domain of emergent practices is: - ANSWER Complex domain What is the the best outcome each negotiator hopes to achieve from a negotiated agreement? - ANSWER Aspiration point What must leaders do in the Simple Domain. - ANSWER Sense, Categorize, and respond. What must leaders do in the Complicated Domain. - ANSWER Sense, Analyze, respond. What must leaders do in the Complex Domain. - ANSWER Probe, Sense Respond. What must leaders do in the Chaotic Domain. - ANSWER Act, Sense, Respond. What is the domain of Unknowables? Domain of Novel Practices - ANSWER Chaotic Domain. What is the domain of Unknown Unknowns (you don't know what you don't know) ? Domain of Emergent Practices - ANSWER Complex Domain. What is the domain of known Unknowns (there are things you know, you don't know)? Domain of Good Practices - ANSWER Complicated Domain What is the domain of known knowns (there are things that you definitely know, or are easily knowable)? Domain of Best Practices - ANSWER Simple Domain In this domain , there may be multiple right answers, many of which may be excellent. - ANSWER Complicated In this domain, problems require straight forward Monitoring - ANSWER Simple Four common steps in an effective problem solving process are: - ANSWER -Define the problem, create a problem statement -Generate alternative solutions, come up with possible ways to solve a problem -Select an effective solution, pick a solution that will solve the problem effectively -Implement solution and monitor, apply the solution picked and watch to see if it solves the problem The ________________ aids in determining the cause-effect relationship in a problem or a failure event? - ANSWER Five Why Method The diagram use to depict the relationship between specific categories of process inputs and the undesirable output is known as the ___________________. - ANSWER Fish-Bone Diagram When generating solutions, options to keep in mind when trimming down possible solutions - ANSWER Effectiveness, Viable, feasible Effectiveness - ANSWER Does the solution actually address and fix the problem viable - ANSWER Is the solution capable of working successfully feasible - ANSWER Will the solution fix the problem conveniently and be financially stable ___________________ is the process or art of finding a solution to a problem. - ANSWER Problem Solving Biases - ANSWER A tendency, inclination, or prejudice towards or against something or someone. Some biases are positive and helpful, like choosing to only eat foods that are considered healthy or staying away from someone who has knowingly caused harm Example, if you have a bias towards your Airman, you would select a solution that would benefit them, even if their solution isn't the best one Second and third order effects - ANSWER Consequences to a decision. Outcomes are different than the first desired outcome yet are directly related to the initial decision. They are most often separated by the time in space from the perspective of decision Implement and Monitor - ANSWER Implementation is the culmination of all your work in solving a problem and requires careful attention to detail they are three basic stages involved Implement and monitor stages - ANSWER Planning and preparing to implement the solution Implementing and monitoring the solution Reviewing it analyzing the success of the solution Planning and preparation - ANSWER The key to successful implementation. The more important the problem, or the more complex the actions required to solve it. The more thorough your planning and preparation needs to be to ensure success Implementing and monitoring the solution - ANSWER Once an action has been initiated, it Hass to be supervised and monitored to ensure the solution is actually working as planned. Monitoring enables you to identify whether or not the results being achieved or fixing the problem, and if not, why not. A decision can then be made on the action required. To continue monitoring the implemented solution, make some tweaks, or start from scratch ________________ is the process of describing and interpreting a stated problem to arrive at a problem statement. - ANSWER Problem Framing Structured, unstructured, and silent approaches are all ________________. - ANSWER Brainstorming session techniques What are two major categories of trust? - ANSWER Trust in a person and trust in a process This is used to gain an advantage in a negotiation. - ANSWER Power Over This is used to improve the opportunity for a mutually satisfying outcome for all negotiators involved. - ANSWER Power With Provide you the authority to make decisions, requests, and issue lawful orders based on your position. - ANSWER Position Powers Deals with the leader's perceived ability to provide sanctions, punishment, or consequences for not performing. - ANSWER Coercive Deals with the leader's perceived ability to provide rewards and incentives that people like. - ANSWER Reward This power pertains to who you know. This can erode if you use it as a primary source of influence. - ANSWER Connection This is based on one's rank, position, or level of authority. Although you may be able to use this "power over" your opposite, consider the relationship and only use this power when your intentions are legal, ethical, and appropriate. Although all types of power are valuable tools in negotiations, don't threaten or inflict undue punishments or promise rewards you cannot deliver. - ANSWER Legitimate This power affords the opportunity to encourage, motivate, and inspire others. - ANSWER Referent/Charisma This personal power is the Access to secure data systems, leadership meetings, briefings, even gossip, increases your information power base. Some tend to withhold information from others so they maintain the advantage and the informational "higher hand." - ANSWER Information This personal power suggests that you gain power and the ability to influence through your education, experience, and job knowledge. How you use and share this power base can improve or reduce trust, and ultimately influence the outcome of your negotiations. - ANSWER Expert These are different ways of potentially solving a problem. - ANSWER Options Option building requires these two elements - ANSWER Define the problem that needs solving Identify possible resources (information, power, time, people, money, etc) that may be available. This strategy reflects a low interest in task orientation and a high interest in people orientation. The negotiator is concerned with establishing, preserving, or improving his/her reputation or relationship. Use this passive strategy when the preservation of the relationship between you and the other party is more important than the task. - ANSWER Comply Strategy(We will do it your way) This strategy reflects a low interest in people-orientation or task orientation. The negotiator seeks to avoid engagement or negotiations. - ANSWER Evade Strategy(Not now, maybe later) This strategy reflects a low interest in people-orientation and a high interest in task orientation. Use this assertive "winner-takes-all" task-oriented style when obtaining your objective is paramount, regardless of the cost to the opposite's interests or to the relationship. - ANSWER Insist Strategy(My way or the highway) This option is used when task and people orientation are similar or equal and there is a desire to develop a compromising solution. Use this style when there is little chance of getting everything you want but a solution is necessary. - ANSWER Settle Strategy(Lets split the difference and call it a day) This strategy reflects a high interest in people and task orientation. This strategy depends heavily on each party's collaborative efforts and desire to achieve a mutually satisfactory outcome. - ANSWER Cooperative Negotiation Strategy