NCOA DLC 2.0 Problem Solving Final Test 1 Correct Solutions

The key to successful implementation is ________. - ANSWER Planning and Preparation You should identify whether or not the results being achieved are fixing the problem, and if not, ______________ is required. - ANSWER Monitoring A technique designated to stimulate a chain reaction of ideas relating to a problem. - ANSWER Brainstorming Structured, unstructured, and silent approaches are all _________. - ANSWER brainstorming session techniques ________ is a communication process involving 2 or more people/groups where the parties have a degree of difference in positions, interests, goals, values, or beliefs or the parties strive to reach an agreement on issues or course of action. - ANSWER Negotiation The foundation of relationships with others and faith in a system is called____________. - ANSWER Trust When you trust the person or group with whom you are engaged in negotiations, you believe the __________ they present is truthful and accurate. - ANSWER Information ____________ Power is made up of referent, information, and Expert. - ANSWER Personal Coercive, reward, connection, and legitimate power are _________ powers. - ANSWER Position Defining the problem and identifying possible resources are all _______________ to potentially solve a problem. - ANSWER Options Knowing the _________, the _______, and the _________ is critical in determining how to negotiate. - ANSWER Who, stakes, and situation Depending on the stakes and situation, the approach places more importance on the outcome, solution, or resolution - ANSWER Task orientation The _________ strategy depends heavily on each party's collaborative efforts and desire to achieve a mutually satisfactory outcome. - ANSWER Cooperative Negotiation Stradegy A _________ is an alternative that, should negotiations fail, you are willing and able to execute without the opposite's negotiator participation or permission. - ANSWER BATNA The capacity of parties to decide in its best interest to negotiate an agreement rather than to continue a dispute. - ANSWER Readiness ________ means that it is good timing to negotiate. - ANSWER Ripeness __________ negotiations are usually over a single-issue and considered win-lose. - ANSWER Distributive The type of negotiation that does not see resources as necessarily fixed and should be approached as a win-win situation is ________. - ANSWER Integrative This approach centers on the relationship that exists between the individuals or groups involved. - ANSWER People orientation This type of vital decision making tool that operates in the background of your mind. - ANSWER System 1 thinking NCOs better resolve problems by visualizing information given, details, and situations from different points of view using: - ANSWER Analytical thinking This type of thinking is reflective thinking, is broad and informed problem-solving and deliberate decision making. - ANSWER System 2 thinking This type of thinking is employed in complex, challenging, and often stressful situations and requires deliberate practice and repetition. - ANSWER Adaptive Thinking Keeping an open mind, employing active listening and encouraging fresh perspectives to generate new and improved systems, process., and solutions as part of: - ANSWER Creative Thinking The creation of the wheel, telephone, automobile, and internet are all types of: - ANSWER Innovative Thinking A goal of deliberate practice is to develop habits that operate expertly and automatically through: - ANSWER Repetition Providing feedback and constructive criticism to a learner at regular intervals is characterized as this type of deliberate practice. - ANSWER Focused Feedback New and better ideas that may dismantle the existing structure of the organization is: - ANSWER Revolutionary Innovation Innovations focused on identifying areas that represent something "distinctly new and improved" are: - ANSWER Evolutionary Innovations Cutting costs, reducing cycle time, and improving quality are examples of: - ANSWER Efficiency Innovations What's the type of thinking involved in solving problems, formulating inferences, calculating likelihoods, and making decisions. - ANSWER Critical thinking Reactive thinking is known as? - ANSWER System 1 thinking What are the 5 W's used in analytical thought are? - ANSWER Who, what, when, where, and why? What is a diagram that begins with central topics usually placed in the middle, with sub topics and relevant details branching from the topic? - ANSWER Mind-mapping The domain of best practice is: - ANSWER Simple Domain In the simple domain, leaders must: - ANSWER Sense, categorize, and respond. The domain of of good practice is: - ANSWER Complicated Domain The domain of emergent practices is: - ANSWER Complex domain What is the the best outcome each negotiator hopes to achieve from a negotiated agreement? - ANSWER Aspiration point What must leaders do in the Simple Domain. - ANSWER Sense, Categorize, and respond. What must leaders do in the Complicated Domain. - ANSWER Sense, Analyze, respond. What must leaders do in the Complex Domain. - ANSWER Probe, Sense Respond. What must leaders do in the Chaotic Domain. - ANSWER Act, Sense, Respond. What is the domain of Unknowables? Domain of Novel Practices - ANSWER Chaotic Domain. What is the domain of Unknown Unknowns (you don't know what you don't know) ? Domain of Emergent Practices - ANSWER Complex Domain. What is the domain of known Unknowns (there are things you know, you don't know)? Domain of Good Practices - ANSWER Complicated Domain What is the domain of known knowns (there are things that you definitely know, or are easily knowable)? Domain of Best Practices - ANSWER Simple Domain In this domain , there may be multiple right answers, many of which may be excellent. - ANSWER Complicated In this domain, problems require straight forward Monitoring - ANSWER Simple Four common steps in an effective problem solving process are: - ANSWER -Define the problem, create a problem statement -Generate alternative solutions, come up with possible ways to solve a problem -Select an effective solution, pick a solution that will solve the problem effectively -Implement solution and monitor, apply the solution picked and watch to see if it solves the problem The ________________ aids in determining the cause-effect relationship in a problem or a failure event? - ANSWER Five Why Method The diagram use to depict the relationship between specific categories of process inputs and the undesirable output is known as the ___________________. - ANSWER Fish-Bone Diagram The _____________________ is particularly powerful where you have a number of good alternatives to choose from, and many different factors to take into account. - ANSWER Decision Analysis Matrix Tool ___________________ is the process or art of finding a solution to a problem. - ANSWER Problem Solving ________________ is the process of describing and interpreting a stated problem to arrive at a problem statement. - ANSWER Problem Framing Structured, unstructured, and silent approaches are all ________________. - ANSWER Brainstorming session techniques What are two major categories of trust? - ANSWER Trust in a person and trust in a process This is used to gain an advantage in a negotiation. - ANSWER Power Over This is used to improve the opportunity for a mutually satisfying outcome for all negotiators involved. - ANSWER Power With Provide you the authority to make decisions, requests, and issue lawful orders based on your position. - ANSWER Position Powers Deals with the leader's perceived ability to provide sanctions, punishment, or consequences for not performing. - ANSWER Coercive Deals with the leader's perceived ability to provide rewards and incentives that people