Operations Management Summary

OPERATIONS MANAGMENT




“Operations management is the activity
of managing the resources which are
devoted to the production and delivery of
services and products”

Hotel departments
-Front office
 Reception
 Doorman
 Concierge
 Switchboard
 Security
-housekeeping
 Bedrooms
 Conference rooms
 Public area’s cleaning
 Linen room
 Laundry and dry cleaning
 Lost and found
-Food and beverage
 Restaurants, bars and lounges
 Kitchen
 Roomservice
 Banqueting
 Conference and event
 Stewarding
 Purchasing
 Catering
-Human resources
 Training

,  Recruitment
 Team development
-Maintenance and Engineering
 Electrician
 Carpenter
 Gardener
-Accounting and Finance
 Accounts payable
 Accounts receivable
 Payroll
 Budgeting and forecasting
-Business development
 Sales
 Marketing
 Public relations




The future

, PESTLE analysis / macro environment
p-political
e-economic
s-social
t-technological
l-legal
e-environment
A pestle analysis is an framework to analyze the key factors influencing an organization from
the outside.


Political & Economic Developments
-emerging new economies (BRICS AND MIST)
-globalization ( is the process of interaction and integration among people, companies, and
governments worldwide.)
-political developments (war)


Social – Demographic perspective
-increase in longevity (rise in life expectancy)
-continiuing low birth rates
-collaborative consumption: sharing and renting


Technological developments
-communication
-mobile internet

Environmental developments
-climate change
-covid- 19

Legal developments

-Brexit

Political developments

-trade war USA/ China

Transactional environment