WGU C202 Exam 2023 Know to Pass with all Questions and
Answers
HRM supports the organization by creating a system that - ANSWER 1. acquires,
motivated, manages, develops, & retains talent.
2. Improve efficiency and contribute to revenue growth.
3. Complies with legal requirements and limits risk.
What are 4 organizational risk? - ANSWER 1. Strategic
2. Operational
3. Financial
4. Compliance
HRM's 6 Primary Functions that is used to support organizational leaders. - ANSWER
1. Staffing
2. Performance Management
3. Training & Development
4. Health & Safety
5. Employment-Relations Management
6. Rewards & Benefits
They also provide professional development opportunities to employees to develop
tomorrow leaders.
HRM (Change in organization) - ANSWER HRM communicates, builds trust, reduces
uncertainty, and reinforces culture.
Biggest Organizational change includes - ANSWER Mergers & Acquisitons
HRM (Culture) - ANSWER "The way we do things around here" The norms, values,
and assumptions within the organization that guide employees' attitudes and behaviors.
Standards to resolve ethical dilemma - ANSWER Common good, fairness, rights,
utilitarian, & virtues.
Common Good standard - ANSWER Ask yourself: is this going to benefit all companies
,all over.
Example: child labor, over-time.
Fairness Standard - ANSWER "Equality": Should everyone be treated equal?
Rights Standard - ANSWER Should I refuse to do it b/c it violates the law or company
policy?
Example: a Walmart manager asking you to give his family member an employee
discount.
Utilitarian Standard - ANSWER "Scale": How can I balance doing more good than
harm?
Example: a company needing to cut back on expenses and is contemplating whether to
let 5 pt-timers go or reduce other staff's hours.
Diversity (hiring all kinds of people) - ANSWER Enables managers to hire, retain, and
motivate the best talent, which helps maximizing organization's performance.
Inclusion (giving all a seat at the table and including in them sharing ideas, promotions,
...) - ANSWER They feel they are included, their voices are being heard.
Affirmative Action - ANSWER Proactive efforts to eliminate discriminations and its past
effects.
Executive Order 11246 in 1965 (EO 11246 '65) by President Johnson - ANSWER
Requires federal contractors to have affirmative action plan that set goals for hiring
women and minorities.
Federal Contractors - ANSWER Employers are considered Federal Contractors.
Protected Class - ANSWER Groups underrepresented in employment
Title VII- Civil Rights Act- race, religion, sex, national origin, color. - ANSWER Portion
of the Civil Rights Act of 1964 that prohibits employment discrimination.
Protected class includes - ANSWER Blacks, native Americans, Asian Americans,
Hispanic Americans, women, handicapped persons, disabled veterans, and Vietnam war
veterans.
Disparate Treatment - ANSWER Discrimination against protected class in employment
decision (hiring, firing, promoting)
, It's intentional, obvious discriminatory words/actions, front end, individual or group in a
protective class.
Discrimination claims to EEOC (Equal Employment Opportunity. Commission)
Adverse Impact - ANSWER Unintentional, neutral words/actions, back end, entire
protective class is discriminated against.
Discrimination claims to EEOC
Job Analysis: a systematics process used to identify and describe: - ANSWER 1. The
important aspects of a job
2. The characteristics of worker needs to perform the job well.
It's used to write/rewrite a job description, determine pay, and much more.
Policy - ANSWER Statement about "what we do"
Example: each employees gets two weeks vacation
Procedure - ANSWER Steps or process that tell you "how we do it"
Example: You must request time off two weeks in advance and have it signed of by your
manager.
Employee handbook - ANSWER Explains policies, procedures, benefits, ... to ensure
employer and employee know their rights and responsibilities.
Sourcing - ANSWER Where/how to get candidates
Examples: what's the best way to reach ppl, reach out to a particular trade position, or
post to a job board.
How does sourcing affects recruiting? - ANSWER Effective sourcing improves the
compatibility of talent pools to open positions.
Recruiting - ANSWER Is doing it (placing the ad, going to the job fair, ...)
Overall Interview Formats - ANSWER 1. Structured
2. Unstructured
Structured Interview Format - ANSWER Predetermined questions and scoring.
Unstructured Interview Format - ANSWER Impromptu questions and scoring.
Answers
HRM supports the organization by creating a system that - ANSWER 1. acquires,
motivated, manages, develops, & retains talent.
2. Improve efficiency and contribute to revenue growth.
3. Complies with legal requirements and limits risk.
What are 4 organizational risk? - ANSWER 1. Strategic
2. Operational
3. Financial
4. Compliance
HRM's 6 Primary Functions that is used to support organizational leaders. - ANSWER
1. Staffing
2. Performance Management
3. Training & Development
4. Health & Safety
5. Employment-Relations Management
6. Rewards & Benefits
They also provide professional development opportunities to employees to develop
tomorrow leaders.
HRM (Change in organization) - ANSWER HRM communicates, builds trust, reduces
uncertainty, and reinforces culture.
Biggest Organizational change includes - ANSWER Mergers & Acquisitons
HRM (Culture) - ANSWER "The way we do things around here" The norms, values,
and assumptions within the organization that guide employees' attitudes and behaviors.
Standards to resolve ethical dilemma - ANSWER Common good, fairness, rights,
utilitarian, & virtues.
Common Good standard - ANSWER Ask yourself: is this going to benefit all companies
,all over.
Example: child labor, over-time.
Fairness Standard - ANSWER "Equality": Should everyone be treated equal?
Rights Standard - ANSWER Should I refuse to do it b/c it violates the law or company
policy?
Example: a Walmart manager asking you to give his family member an employee
discount.
Utilitarian Standard - ANSWER "Scale": How can I balance doing more good than
harm?
Example: a company needing to cut back on expenses and is contemplating whether to
let 5 pt-timers go or reduce other staff's hours.
Diversity (hiring all kinds of people) - ANSWER Enables managers to hire, retain, and
motivate the best talent, which helps maximizing organization's performance.
Inclusion (giving all a seat at the table and including in them sharing ideas, promotions,
...) - ANSWER They feel they are included, their voices are being heard.
Affirmative Action - ANSWER Proactive efforts to eliminate discriminations and its past
effects.
Executive Order 11246 in 1965 (EO 11246 '65) by President Johnson - ANSWER
Requires federal contractors to have affirmative action plan that set goals for hiring
women and minorities.
Federal Contractors - ANSWER Employers are considered Federal Contractors.
Protected Class - ANSWER Groups underrepresented in employment
Title VII- Civil Rights Act- race, religion, sex, national origin, color. - ANSWER Portion
of the Civil Rights Act of 1964 that prohibits employment discrimination.
Protected class includes - ANSWER Blacks, native Americans, Asian Americans,
Hispanic Americans, women, handicapped persons, disabled veterans, and Vietnam war
veterans.
Disparate Treatment - ANSWER Discrimination against protected class in employment
decision (hiring, firing, promoting)
, It's intentional, obvious discriminatory words/actions, front end, individual or group in a
protective class.
Discrimination claims to EEOC (Equal Employment Opportunity. Commission)
Adverse Impact - ANSWER Unintentional, neutral words/actions, back end, entire
protective class is discriminated against.
Discrimination claims to EEOC
Job Analysis: a systematics process used to identify and describe: - ANSWER 1. The
important aspects of a job
2. The characteristics of worker needs to perform the job well.
It's used to write/rewrite a job description, determine pay, and much more.
Policy - ANSWER Statement about "what we do"
Example: each employees gets two weeks vacation
Procedure - ANSWER Steps or process that tell you "how we do it"
Example: You must request time off two weeks in advance and have it signed of by your
manager.
Employee handbook - ANSWER Explains policies, procedures, benefits, ... to ensure
employer and employee know their rights and responsibilities.
Sourcing - ANSWER Where/how to get candidates
Examples: what's the best way to reach ppl, reach out to a particular trade position, or
post to a job board.
How does sourcing affects recruiting? - ANSWER Effective sourcing improves the
compatibility of talent pools to open positions.
Recruiting - ANSWER Is doing it (placing the ad, going to the job fair, ...)
Overall Interview Formats - ANSWER 1. Structured
2. Unstructured
Structured Interview Format - ANSWER Predetermined questions and scoring.
Unstructured Interview Format - ANSWER Impromptu questions and scoring.
