BCOR 1030 Final

BCOR 1030 Final six principles of communication 1. communication is needed to meet many needs 2. communication is governed by rule 3. communication is verbal and nonverbal 4. communication has content and relational dimensions 5. some messages metacommunicate 6. people give communication meaning the communication process a sender will encode a message and then send that message through a channel to the reciever. The reciever will then decode the message and send feedback to the sender. context is the everything about the communication process besides the noise. Noise is any outside distraction. message consists of verbal and nonverbal behaviors which people give meaning to sender the source of the idea being communicated encoder the sender when they put their idea in a form of language or nonverbal behavior to communicate it reciever the person who will decode the message decode to interpret the message channel pathway used for communication context the physical or psychological environment in which a message is communicated noise anything that interferes with a reciever's ability to decode a message physical noise literal background noise in the room psychological noise fatigue or hunger feedback a reciever's various verbal and nonverbal reactions to a message the six principles elements of communication 1. communicayion is the creation and exchange of messages 2. communication required senders and receivers 3. communication occurs in multiple channels 4. communication is affected by context 5. communication includes noise and feedback 6. communication is dynamic formal professional networks professional relationships that generally have clear lines of authoirty and reporting structures, standard set of responsibilities, and require accountability to other members of the network downward communication flows from superiors to subordinates upward communication flows from subordinates to superiors lateral/horizontal communication flows among peers and colleagues with relatively qual positions in the organization formality protocols, rules, structure, and politeness associated with formal professional networks informal professional networks voluntary professional connections, such as friends with coworkers, rather than formal reporting structures informal communication generally less bound by protocols, rules, structure, and politeness four principles of effective communication in professional networks 1. formal professional networks 2. informal professional networks 3. networkers use and emply many forms of channels to stay connected 4. networkers build broad professional communication networks credibility the quality of being trusted and believed in post-trust era people view businesses as operating against the publics best interest and the majoirty of employees view their leaders and colleagues skeptically rapport sense of harmony, goodwill, and caring among people active listening a person's willingness and ability to hear and understand, it involves bringing about and finding common ground, connecting to each other, and opening nrew possibilities. Credible communicators... 1. invest in building trust 2. develop rapport 3. listen actively 4. maintain values and accountability 5. know/adapt to their audience the six characteristics of competent communicators 1. self awareness 2. adaptability 3. cognitive complexity 4. empathy 5. emotional intelligence 6. ethics self awareness ability to see how your behavior affects others adaptability