Progression: Field Tech V -VI Conventional questions with correct answers
Toll free numbers CORRECT ANSWER Allows customer to offer toll-free access to callers call triggers an inquiry from the local telephone switch to a large database which translates the number into the actual 10-digit number so the call can be routed and completed Automated attendant CORRECT ANSWER A virtual switchboard operator that directs incoming callers to appropriate extension Automatic call distribution CORRECT ANSWER A process of distributing numerous incoming calls to a specific group of terminals callers are greeted by an automated message that notifies them they will be placed on hold until someone is available Roll over CORRECT ANSWER Allows incoming calls when faced with a busy line to roll to the next number until it finds a line that is available Hunting CORRECT ANSWER Allows multiple numbers to act as a single group and incoming calls will find an available line within that group Conference call CORRECT ANSWER Links multiple parties into a single conversation Call Transfer CORRECT ANSWER Allows incoming calls to be transferred to either an external or internal number Call forward CORRECT ANSWER Allows customer to forward the phone to another phone number Call return CORRECT ANSWER Supplies the number of the last caller an option of automatically calling the party back
Document information
- Uploaded on
- March 3, 2023
- Number of pages
- 17
- Written in
- 2022/2023
- Type
- Exam (elaborations)
- Contains
- Questions & answers
