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CompTIA A+ Chapter 1 with COMPLETE SOLUTION

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What is the first step in the six step troubleshooting process? - Identify the problem. How should you identify a problem? - Question the user, identify any changes made to the computer, and review documentation. What is step two of the troubleshooting process? - Establish a theory of probable cause. What is the third step in the troubleshooting process? - Test the theory to determine cause. What happens if your first theory fails? What happens if all theories fail? - If the first theory fails, go back to step two and establish a different theory. If all theories fail, escalate. What is the forth step of the trouble shooting process? - Establish a plan of action to resolve the problem and implement a solution. What is the fifth step of the troubleshooting process? - Verify full system functionality and, if applicable, implement preventative measures.

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