CQI Study Guide | 100% Correct Answers
Customer types The hospital employee that runs the mandatory hospital education seminars (how to call a code, how to use the fire extinguisher, etc. - Internal Customer types The Joint Commission - External Customer types Family members of patients - External Customer types The GE representative who trained your technologists - External Customer types The urologist's office from another state who called to request films be sent from a patient that is visiting from your town. - External Customer types Other Technologists - Internal Commitment to quality results in - Reducted cost Traditional quality assurance is described as - defensive & reactive. Improving performance is dependent on improving - the process. One reason there is a continuous need for quality improvement is - to meet customer's rising or changing expectations Which of the following is an example of the"right things done right" philosophy? - Using good equipment correctly all the time T/F Proper documentation is necesary for tracking the effectiveness of a CQI program. - True Typically, which of the following groups is the "forgotten" customer of a radiology department's processes? - The provider of radiography services T/F
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