Type of communication Advantage of communication Disadvantage of communication Types of users
Electronic: ● Can be accessed at ● Not completely safe due Younger users are more likely to
Internet almost anytime and to hackers be comfortable using the internet
anywhere ● Internet usage on any as a form of communication. The
● The internet is global and device costs internet is also a good form of
allows business to ● Some aspects of the communication for those with
operate world wide internet could be vision or hearing impairment as
● Use of cookies allows for unwanted by customers the text or sounds can be
personalised experiences changed to suit the user.
on the internet
Electronic: ● Can be accessed at ● Internet access is needed Emails are used by a very wide
Emails almost anytime and for recipients to receive range of people, most people
anywhere the email now have one. A majority of
● Can be written in many ● Viruses can be spread email users will be employees as
different ways to be easily as attachments they use emails to receive
formal or informal ● Emails can often go information about their work
● Emails are efficient as unread or long periods of place.
they can be sent in bulk time
Electronic: ● Can be accessed at ● Mobile phone plans for SMS communication in business
SMS almost anytime and personal and business will be more beneficial to those
anywhere use are expensive who always need to be available.
● Fairly secure as the ● Limited amount of content For example, supervisors, sales
messages are sent and in each message representatives and workers on a
received from people's ● Not everyone has access zero hour contract.
personal mobile phones to sms or knows how to
● Messages are sent use it
instantly
Electronic: ● Can be accessed at ● Not completely safe due Younger users are more likely to
Internet almost anytime and to hackers be comfortable using the internet
anywhere ● Internet usage on any as a form of communication. The
● The internet is global and device costs internet is also a good form of
allows business to ● Some aspects of the communication for those with
operate world wide internet could be vision or hearing impairment as
● Use of cookies allows for unwanted by customers the text or sounds can be
personalised experiences changed to suit the user.
on the internet
Electronic: ● Can be accessed at ● Internet access is needed Emails are used by a very wide
Emails almost anytime and for recipients to receive range of people, most people
anywhere the email now have one. A majority of
● Can be written in many ● Viruses can be spread email users will be employees as
different ways to be easily as attachments they use emails to receive
formal or informal ● Emails can often go information about their work
● Emails are efficient as unread or long periods of place.
they can be sent in bulk time
Electronic: ● Can be accessed at ● Mobile phone plans for SMS communication in business
SMS almost anytime and personal and business will be more beneficial to those
anywhere use are expensive who always need to be available.
● Fairly secure as the ● Limited amount of content For example, supervisors, sales
messages are sent and in each message representatives and workers on a
received from people's ● Not everyone has access zero hour contract.
personal mobile phones to sms or knows how to
● Messages are sent use it
instantly
