MANAGEMENT INFORMATION SYSTEMS 9TH EDITION BY BIDGOLI TEST BANK – FULL VERSION Chapters 1-14

MANAGEMENT INFORMATION SYSTEMS 9TH EDITION BY BIDGOLI TEST BANK – FULL VERSION Chapters 1-14 1919 Part I: FUNDAMENTALS OF INFORMATION SYSTEMS. 1. Information Systems: An Overview. 2. Computers: The Machines Behind Computing. 3. Database Systems, Data Warehouses, and Data Marts. 4. Personal, Legal, Ethical, and Organizational Issues of Information Systems. 5. Protecting Information Resources. Part II: DATA COMMUNICATION, THE INTERNET, E-COMMERCE, AND GLOBAL INFORMATION SYSTEMS. 6. Data Communication: Delivering Information Anywhere and Anytime. 7. The Internet, Intranets, and Extranets. 8. E-Commerce. 9. Global Information Systems. Part III: IS DEVELOPMENT, ENTERPRISE SYSTEMS, MSS, IIS, AND EMERGING TRENDS. 10. Building Successful Information Systems. 11. Enterprise Systems. 12. Management Support Systems. 13. Intelligent Information Systems. 14. Emerging Trends, Technologies, and Applications. True / False – CHAPTER 1 1. The most common personal digital assistant (PDA) is a smartphone. a. True b. False ANSWER: True RATIONALE: Correct The most common PDA is a smartphone (such as an iPhone, Galaxy, Droid, or a Blackberry). See 1-1: Computers and Information Systems in Daily Life POINTS: 1 DIFFICULTY: Easy REFERENCES: Discuss common applications of computers and information systems. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.01 TOPICS: Information systems Information systems importance KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 2. Information systems are broader in scope than information technologies. a. True b. False ANSWER: True RATIONALE: Correct Information systems are broader in scope than information technologies, but the two overlap in many areas. Both are used to help organizations be more competitive and to improve their overall efficiency and effectiveness. See 1-1: Computers and Information Systems in Daily Life POINTS: 1 DIFFICULTY: Moderate REFERENCES: Discuss common applications of computers and information systems. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.01 TOPICS: Information systems Information systems importance KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 3. In a management information system (MIS) application, processes are usually methods for performing a task. a. True b. False ANSWER: True RATIONALE: Correct In an MIS application, processes are usually methods for performing a task. See 1-4: Management Information Systems POINTS: 1 DIFFICULTY: Moderate REFERENCES: Define management information systems. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.04 TOPICS: Management information systems KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 4. In designing a management information system (MIS), the first task is to collect data and analyze it. a. True b. False ANSWER: False RATIONALE: Correct In designing an MIS, the first task is to clearly define the system’s objectives. See 1-4: Management Information Systems POINTS: 1 DIFFICULTY: Moderate REFERENCES: Define management information systems. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.04 TOPICS: Management information systems KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 5. An information system should collect data from both external and internal sources, although organizational objectives and the type of application also determine what sources to use. a. True b. False ANSWER: True RATIONALE: Correct The information that users need affects the type of data that is collected and used. An information system should collect data from both external and internal sources, although organizational objectives and the type of application also determine what sources to use. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Moderate REFERENCES: Describe the four major components of an information system. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.05 TOPICS: Information system components KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 6. Customers, competitors, and suppliers are examples of internal data sources of an information system. a. True b. False ANSWER: False RATIONALE: Correct Customers, competitors, and suppliers are examples of external data sources of an information system. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Easy REFERENCES: Describe the four major components of an information system. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.05 TOPICS: Information system components KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 7. In a management information system (MIS), the quality of information is determined by its usefulness to users, and its usefulness determines the success of the information system. a. True b. False ANSWER: True RATIONALE: Correct In an MIS, the quality of information is determined by its usefulness to users, and its usefulness determines the success of the information system. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Moderate REFERENCES: Discuss the differences between data and information. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.06 TOPICS: Information system components KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 8. To be useful, information must be able to integrate with other data and information. a. True b. False ANSWER: True RATIONALE: Correct To be useful, information must be able to integrate with other data and information. See 1- 5: Major Components of an Information System POINTS: 1 DIFFICULTY: Moderate REFERENCES: Discuss the differences between data and information. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.06 TOPICS: Information system components KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 9. When solving problems, the users of an information system must avoid using informal information. a. True b. False ANSWER: False RATIONALE: Correct In addition to the formal information that an information system generates, users need to be able to make use of informal information-such as rumors, unconfirmed reports, and stories- when solving problems. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Moderate REFERENCES: Discuss the differences between data and information. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.06 TOPICS: Information system components KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 10. The main difference between an intranet and the Internet is that intranets are public and the Internet is private. a. True b. False ANSWER: False RATIONALE: Correct The main difference between an intranet and the Internet is that intranets are private and the Internet is public. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the importance and applications of information systems in functional areas of a business. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.07 TOPICS: Information systems Information technologies KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 11. A logistics information system supports decisions related to providing reports and statistics on employee demographics. a. True b. False ANSWER: False RATIONALE: Correct A personnel information system supports decisions related to providing reports and statistics on employee demographics. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Easy REFERENCES: Explain the importance and applications of information systems in functional areas of a business. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.07 TOPICS: Information systems Information technologies KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 12. An effective financial information system should provide timely, accurate, and integrated information about the marketing mix-4Ps: price, promotion, place, and product. a. True b. False ANSWER: False RATIONALE: Correct An effective marketing information system should provide timely, accurate, and integrated information about the marketing mix-4Ps: price, promotion, place, and product. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the importance and applications of information systems in functional areas of a business. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.07 TOPICS: Information systems Information technologies KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 13. The threat of new entrants into the marketplace is high when duplicating a company’s product or service is difficult. a. True b. False ANSWER: False RATIONALE: Correct The threat of new entrants into the marketplace is low when duplicating a company’s product or service is difficult. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the Five Forces Model and strategies for gaining a competitive advantage. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.09 TOPICS: Five Forces Model KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 14. Rivalry among existing competitors is high when many competitors occupy the same marketplace position. a. True b. False ANSWER: True RATIONALE: Correct Rivalry among existing competitors is high when many competitors occupy the same marketplace position; it is low when there are few competitors. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the Five Forces Model and strategies for gaining a competitive advantage. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.09 TOPICS: Five Forces Model KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM 15. In the context of information systems jobs, a database administrator is responsible for developing an entire information system by writing computer programs. a. True b. False ANSWER: False RATIONALE: Correct A computer programmer writes computer programs or software segments that allow an information system to perform a specific task. A database administrator is responsible for database design and implementation. See 1-7: The IT Job Market POINTS: 1 DIFFICULTY: Easy REFERENCES: Review the IT job market. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.10 TOPICS: Information technology careers KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM Multiple Choice 16. help a person connect with friends, family, and colleagues online and meet people with similar interests and hobbies. a. Tender portals b. Social networking sites c. Archives panels d. Classified advertisements ANSWER: b RATIONALE: Correct. With social networking sites-such as Facebook, Twitter, Google+, LinkedIn, and Foursquare-you can connect with friends, family, and colleagues online and meet people with similar interests and hobbies. See 1-1: Computers and Information Systems in Daily Life POINTS: 1 DIFFICULTY: Easy REFERENCES: Discuss common applications of computers and information systems. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.01 TOPICS: Computer uses Information systems KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM 17. is a social networking site. a. LinkedIn b. Yahoo c. Bing d. Baidu ANSWER: a RATIONALE: Correct. LinkedIn is a social networking site. Knowledge workers will be able to connect to the rest of the world to share information, knowledge, videos, ideas, and almost anything else that can be digitized. See 1-1: Computers and Information Systems in Daily Life POINTS: 1 DIFFICULTY: Easy REFERENCES: Discuss common applications of computers and information systems. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.01 TOPICS: Computer uses Information systems KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 18. Which is an example of a social networking site? a. Truecaller b. Google+ c. eBay d. PayPal ANSWER: b RATIONALE: Correct. Google+ is an example of a social networking site. Organizations use social networking sites to give customers up-to-date information and how-to support via videos. See 1-1: Computers and Information Systems in Daily Life POINTS: 1 DIFFICULTY: Easy REFERENCES: Discuss common applications of computers and information systems. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.01 TOPICS: Computer uses Information systems KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 19. Social networking sites can reduce organizations’ costs by . a. giving customers more access to all sorts of organizational information b. limiting buyers’ choices by offering services that make it difficult for customers to switch c. providing an inexpensive medium for targeting a large customer base d. customizing the organization’s Web site and offering many options to customers ANSWER: c RATIONALE: Correct. Social networking sites can reduce organizations’ costs by providing an inexpensive medium for targeting a large customer base. Information systems and information technologies are used to help organizations be more competitive and to improve their overall efficiency and effectiveness. See 1-1: Computers and Information Systems in Daily Life POINTS: 1 DIFFICULTY: Moderate REFERENCES: Discuss common applications of computers and information systems. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.01 TOPICS: Information systems importance Information systems KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 20. is skill in using productivity software, such as word processors, spreadsheets, database management systems, and presentation software. a. Network literacy b. Business literacy c. Information literacy d. Computer literacy ANSWER: d RATIONALE: Correct. Computer literacy is skill in using productivity software, such as word processors, spreadsheets, database management systems, and presentation software, as well as having a basic knowledge of hardware and software, the Internet, and collaboration tools and technologies. See 1-2: Computer Literacy and Information Literacy POINTS: 1 DIFFICULTY: Easy REFERENCES: Explain the differences between computer literacy and information literacy. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.02 TOPICS: Computer literacy Information literacy KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 21. Jack knows how to use word processors, spreadsheets, and presentation software. He also has a basic knowledge of hardware, software, and the Internet. Given this information, it can be concluded that Jack has literacy. a. network b. computer c. information d. business ANSWER: b RATIONALE: Correct. Given this information, it can be concluded that Jack has computer literacy. Computer literacy is skill in using productivity software, such as word processors, spreadsheets, database management systems, and presentation software, as well as having a basic knowledge of hardware and software, the Internet, and collaboration tools and technologies. See 1-2: Computer Literacy and Information Literacy POINTS: 1 DIFFICULTY: Challenging REFERENCES: Explain the differences between computer literacy and information literacy. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.02 TOPICS: Computer literacy Information literacy KEYWORDS: Apply DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 22. is understanding the role of information in generating and using business intelligence. a. Information literacy b. Business ability c. Business mastery d. Information retrieval ANSWER: a RATIONALE: Correct. Information literacy is understanding the role of information in generating and using business intelligence. See 1-2: Computer Literacy and Information Literacy POINTS: 1 DIFFICULTY: Easy REFERENCES: Explain the differences between computer literacy and information literacy. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.02 TOPICS: Information literacy Business intelligence KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 23. Business provides historical, current, and predictive views of business operations and environments and gives organizations a competitive advantage in the marketplace. a. intelligence b. differentiation c. indexing d. exploration ANSWER: a RATIONALE: Correct. Business intelligence provides historical, current, and predictive views of business operations and environments and gives organizations a competitive advantage in the marketplace. See 1-2: Computer Literacy and Information Literacy POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the differences between computer literacy and information literacy. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.02 TOPICS: Business intelligence Computer literacy KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 24. In the context of computer literacy and information literacy, which statement is true of knowledge workers? a. They should know how to increase strategic dissonance. b. They should know how data should be indexed and updated. c. They should restrict themselves to the use of informal information. d. They should avoid collecting data from external sources. ANSWER: b RATIONALE: Correct. Knowledge workers should know how data should be indexed and updated. In the 21st century, knowledge workers need two types of knowledge to be competitive in the workplace: computer literacy and information literacy. See 1-2: Computer Literacy and Information Literacy POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the differences between computer literacy and information literacy. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.02 TOPICS: Computer literacy Information literacy KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 25. Which statement is true of transaction-processing systems? a. They focus on data collection and processing. b. They focus on integrating hardware and software technologies. c. They focus on integrating data, processes, and human elements. d. They focus on maximizing human involvement. ANSWER: a RATIONALE: Correct. Transaction-processing systems focus on data collection and processing, and they provide enormous reduction in costs. Transaction-processing operations are repetitive, such as printing numerous checks, or involve enormous volumes of data, such as inventory control in a multinational textile company. See 1-3: The Beginning: Transaction-Processing Systems POINTS: 1 DIFFICULTY: Moderate REFERENCES: Define transaction-processing systems. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.03 TOPICS: Transaction processing systems KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 26. Transaction-processing systems . a. involve low volumes of data b. require extensive managerial judgment c. involve operations that are repetitive d. require maximum human involvement ANSWER: c RATIONALE: Correct. Transaction-processing operations are repetitive, such as printing numerous checks, or involve enormous volumes of data, such as inventory control in a multinational textile company. When these systems are automated, human involvement is minimal. See 1-3: The Beginning: Transaction-Processing Systems POINTS: 1 DIFFICULTY: Moderate REFERENCES: Define transaction-processing systems. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.03 TOPICS: Transaction processing systems KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 27. Which is a software component of a management information system (MIS)? a. Commercial programs b. Barcode readers c. Memory devices d. Application servers ANSWER: a RATIONALE: Correct. The hardware components of an MIS include input, output, and memory devices and vary depending on the application and the organization. MIS software can include commercial programs, software developed in-house, or both. See 1-4: Management Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES: Define management information systems. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.04 TOPICS: Management information systems KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 28. In designing a management information system (MIS), the first task is to . a. clearly define the system’s objectives b. collect data c. analyze data d. provided information in a useful format ANSWER: a RATIONALE: Correct. In designing an MIS, the first task is to clearly define the system’s objectives. Second, data must be collected and analyzed. Finally, information must be provided in a useful format for decision-making purposes. See 1-4: Management Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES: Define management information systems. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.04 TOPICS: Management information systems KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 29. In designing a management information system (MIS), after defining the system’s objectives, the next step is to . a. provide information in a useful format b. collect and analyze data c. use information for decision making d. integrate the hardware and software components ANSWER: b RATIONALE: Correct. In designing an MIS, the first task is to clearly define the system’s objectives. Second, data must be collected and analyzed. Finally, information must be provided in a useful format for decision-making purposes. See 1-4: Management Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES: Define management information systems. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.04 TOPICS: Management information systems KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 30. The final task in designing a management information system (MIS) is . a. collecting and analyzing internal and external data for accuracy and relevancy b. providing information in a useful format for decision-making purposes c. clearly defining the system’s objectives d. integrating hardware and software components ANSWER: b RATIONALE: Correct. In designing an MIS, the first task is to clearly define the system’s objectives. Second, data must be collected and analyzed. Finally, information must be provided in a useful format for decision-making purposes. See 1-4: Management Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES: Define management information systems. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.04 TOPICS: Management information systems KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 31. The data component of an information system is: a. the input to the information system. b. a series of integrated files containing relevant facts. c. a set of facts that have been analyzed by the process component. d. the output of the information system. ANSWER: a RATIONALE: Correct. The data component of an information system is considered the input to the system. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Moderate REFERENCES: Describe the four major components of an information system. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.05 TOPICS: Information system components KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 32. In the context of the data component of an information system, internal data sources include . a. personnel records b. population statistics c. economic conditions d. government agencies ANSWER: a RATIONALE: Correct. Internal data sources include sales records, personnel records, and so forth. The data component of an information system is considered the input to the system. See 1-5: Major Components of an Information SystemMajor Components of an Information System POINTS: 1 DIFFICULTY: Easy REFERENCES: Describe the four major components of an information system. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.05 TOPICS: Information system components KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 33. In the context of the data component of an information system, external data sources include . a. transaction data b. personnel records c. labor statistics d. sales records ANSWER: c RATIONALE: Correct. Labor statistics is an external data source of an information system. The data component of an information system is considered the input to the system. See 1-5: Major Components of an Information SystemMajor Components of an Information System POINTS: 1 DIFFICULTY: Easy REFERENCES: Describe the four major components of an information system. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.05 TOPICS: Information system components KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 34. Which of the following statements is true of the data component of an information system? a. Current data is collected for performance reports. b. Disaggregated data reports overall performance during a particular sales quarter. c. Aggregated data enables decision makers to focus on specific factors. d. Future data is predicted for budgets or cash flow reports. ANSWER: d RATIONALE: Correct. Past data is collected for performance reports, and current data is collected for operational reports. In addition, future data is predicted for budgets or cash flow reports. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Moderate REFERENCES: Describe the four major components of an information system. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.05 TOPICS: Information system components KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 35. In a management information system, structuring the data component to define what type of data is collected and in what form is usually easy if an organization has . a. defined its strategic goals, objectives, and critical factors b. laid out the cause of any past failure due to conflicting objectives and indefinite targets c. focused on its competitors in the market rather than on the critical success factors d. employees who are aware of the current marketing strategies ANSWER: a RATIONALE: Correct. If an organization has defined its strategic goals, objectives, and critical success factors, then structuring the data component to define what type of data is collected and in what form is usually easy. On the other hand, if there are conflicting goals and objectives or the company is not aware of critical success factors, many problems in data collection can occur, which affects an information system’s reliability and effectiveness. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Moderate REFERENCES: Describe the four major components of an information system. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.05 TOPICS: Information system components KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 36. Database management systems . a. are used to create, organize, and manage databases b. improve routing and delivery schedules of databases c. are written for specific database applications d. include transaction-processing reports for database analysis ANSWER: a RATIONALE: Correct. To create, organize, and manage databases, a database management system (DBMS) is used, such as Microsoft Access or FileMaker Pro for home or small-office use. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Easy REFERENCES: Describe the four major components of an information system. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.05 TOPICS: Information system components Computer literacy KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 37. Microsoft Access is an example of a(n) . a. operational resource toolkit system b. enterprise resource planning system c. database management system d. knowledge management system ANSWER: c RATIONALE: Correct. To create, organize, and manage databases, a database management system is used, such as Microsoft Access or FileMaker Pro for home or small-office use. A database, the heart of an information system, is a collection of all relevant data organized in a series of integrated files. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Moderate REFERENCES: Describe the four major components of an information system. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.05 TOPICS: Information system components KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 38. is a database management system (DBMS) that is suitable for a large organization. a. Microsoft Access b. FileMaker Pro c. Oracle d. Java ANSWER: c RATIONALE: Correct. Microsoft Access and FileMaker Pro are examples of DBMSs that are suitable for home or small-office use. In a large organization, a DBMS such as Oracle or IBM DB2 might be used. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Easy REFERENCES: Describe the four major components of an information system. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.05 TOPICS: Information system components KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 39. The purpose of an information system’s component is generating the most useful type of information for making decisions. a. process b. internal data c. external data d. database ANSWER: a RATIONALE: Correct. The purpose of an information system’s process component is generating the most useful type of information for making decisions. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Easy REFERENCES: Describe the four major components of an information system. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.05 TOPICS: Information system components KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 40. The component of an information system consists of raw facts and by itself is difficult to use for making decisions. a. cache b. kernel c. data d. process ANSWER: c RATIONALE: Correct. Data consists of raw facts and by itself is difficult to use for making decisions. Information-the output of an information system-consists of facts that have been analyzed by the process component and are therefore more useful to the management information system user. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Moderate REFERENCES: Discuss the differences between data and information. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.06 TOPICS: Information system components KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 41. In the context of the major components of an information system, which is a difference between information and data? a. Unlike data, information is considered the input to an information system. b. Unlike data, information can be collected in aggregated and disaggregated forms. c. Unlike data, information by itself is difficult to use for making decisions. d. Unlike data, information consists of facts that have been analyzed by the process component. ANSWER: d RATIONALE: Correct. Unlike data, information-the output of an information system-consists of facts that have been analyzed by the process component and are therefore more useful to the management information system user. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Challenging REFERENCES: Discuss the differences between data and information. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.06 TOPICS: Information system components KEYWORDS: Analyze DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 42. Which is essential for information to be useful? a. Relevance b. Summarization c. Language independence d. Data variability ANSWER: a RATIONALE: Correct. To be useful, information must have the following qualities: timeliness, integration with other data and information, consistency and accuracy, and relevance. If information lacks any of these qualities, the results are incorrect decisions, misallocation of resources, and overlooked windows of opportunity. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Moderate REFERENCES: Discuss the differences between data and information. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.06 TOPICS: Information system components KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 43. To be useful, information systems should . a. use command line user interfaces b. generate raw data, which can be used for decision making c. produce information in different formats d. not use rumors, unconfirmed reports, and stories ANSWER: c RATIONALE: Correct. To be useful, information systems should produce information in different formats, including graphics (e.g., pie charts and bar graphs), tables, and exception reports, which highlight information that is outside a specified range. Supplying information in a variety of formats increases the likelihood of users understanding and being able to use the information. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Moderate REFERENCES: Describe the four major components of an information system. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.05 TOPICS: Information system components KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 44. Truzan Creations, one of the leading names in the handicraft industry, recently launched a new artifact in the market. The company uses a database to store information on the number of products manufactured, the weekly sales, the list of suppliers, and the profits achieved. The process component of the information system is used to conduct analysis on the data to generate information about sales. Which can be used by Truzan Creations to generate predictions for its next sales period? a. Forecasting models b. Estimation graphs c. Modeling charts d. Theoretical hypotheses ANSWER: a RATIONALE: Correct. Truzan Creations can use forecasting models to generate predictions for the next sales period. An information system can include a wide range of models to support all levels of decision making. Users should be able to query an information system and generate a variety of reports. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Challenging REFERENCES: Describe the four major components of an information system. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.05 TOPICS: Information system components KEYWORDS: Apply DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 45. The four Ms of resources in information systems are . a. management, motivation, manpower, and monitoring b. materials, money, modeling, and monitoring c. manpower, machinery, materials, and money d. manpower, monitoring, movement, and modeling ANSWER: c RATIONALE: Correct. Timely, relevant, and accurate information is a critical tool for enhancing a company’s competitive position in the marketplace and managing the four Ms of resources: manpower, machinery, materials, and money. To manage these resources, different types of information systems have been developed. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Easy REFERENCES: Explain the importance and applications of information systems in functional areas of a business. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.07 TOPICS: Information systems Information technologies KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 46. Which statement is true of an intranet? a. It is a network within an organization that uses Internet protocols and technologies. b. It is a network that covers a wide area with the help of rented telecommunication lines. c. It is a network where a computer is connected to the Internet and acts as a gateway for other devices. d. It is a widely available public network of interconnected computer networks. ANSWER: a RATIONALE: Correct. An intranet is a network within an organization that uses Internet protocols and technologies for collecting, storing, and disseminating useful information that supports business activities such as sales, customer service, human resources, and marketing. See 1- 6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the importance and applications of information systems in functional areas of a business. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.07 TOPICS: Information systems Information technologies KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 47. A personnel information system (PIS) helps in . a. choosing the best job candidate b. improving transportation budgeting c. calculating product costs d. determining portfolio structures ANSWER: a RATIONALE: Correct. A PIS helps in choosing the best job candidate. Web technologies have played a major role in improving the efficiency and effectiveness of human resource departments. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the importance and applications of information systems in functional areas of a business. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.07 TOPICS: Information systems Information technologies KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 48. Decisions related to scheduling and assigning employees can be supported by a . a. manufacturing information system b. personnel information system c. financial information system d. logistics information system ANSWER: b RATIONALE: Correct. Decisions related to scheduling and assigning employees can be supported by a personnel information system (PIS). A PIS is designed to provide information that helps decision makers in personnel carry out their tasks more effectively. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the importance and applications of information systems in functional areas of a business. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.07 TOPICS: Information systems Information technologies KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:48 PM 49. A provides reports and statistics on employee demographics. a. manufacturing information system b. marketing information system c. logistics information system d. personnel information system ANSWER: d RATIONALE: Correct. A personnel information system (PIS) provides reports and statistics on employee demographics. A PIS is designed to provide information that helps decision makers in personnel carry out their tasks more effectively. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Easy REFERENCES: Explain the importance and applications of information systems in functional areas of a business. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.07 TOPICS: Information systems Information technologies KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 50. Which statement is true of a personnel information system (PIS) in an organization? a. It helps make decisions related to allocating human and financial resources. b. It helps make decisions related to reducing the cost of transporting materials. c. It helps make decisions related to increasing product quality. d. It helps make decisions related to minimizing capital investment risks. ANSWER: a RATIONALE: Correct. A PIS helps make decisions related to allocating human and financial resources. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the importance and applications of information systems in functional areas of a business. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.07 TOPICS: Information systems Information technologies KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 51. Which decision is supported by a logistics information system (LIS)? a. Predicting an organization’s future personnel needs b. Minimizing capital investment risks c. Determining portfolio structures d. Selecting the best modes of transportation ANSWER: d RATIONALE: Correct. Decisions related to selecting the best modes of transportation is supported by an LIS. It also supports decisions related to improving routing and delivery schedules, improving transportation budgeting, and improving shipment planning. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the importance and applications of information systems in functional areas of a business. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.07 TOPICS: Information systems Information technologies KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 52. Which is a difference between a logistics information system (LIS) and a financial information system (FIS)? a. An LIS supports decisions related to space utilization, whereas an FIS supports decisions related to scheduling and assigning employees. b. An LIS supports decisions related to monitoring cost trends, whereas an FIS supports decisions related to product cost calculations. c. An LIS supports decisions related to improving budget allocation, whereas an FIS supports decisions related to allocating human and financial resources. d. An LIS supports decisions related to improving shipment planning, whereas an FIS supports decisions related to determining portfolio structures. ANSWER: d RATIONALE: Correct. An LIS supports decisions related to improving shipment planning, whereas an FIS supports decisions related to determining portfolio structures. Timely, relevant, and accurate information is a critical tool for enhancing a company’s competitive position in the marketplace and managing the four Ms of resources: manpower, machinery, materials, and money. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Challenging REFERENCES: Explain the importance and applications of information systems in functional areas of a business. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.07 TOPICS: Information systems Information technologies KEYWORDS: Analyze DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 53. Which decision is supported by a manufacturing information system (MFIS)? a. Determination of portfolio structures b. Analysis of price changes and discounts c. Improvement of routing and delivery schedules d. Monitoring of cost trends ANSWER: b RATIONALE: Correct. Analysis of price changes and discounts is carried out by an MFIS. MFISs can perform many types of analysis with a high degree of timeliness and accuracy. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the importance and applications of information systems in functional areas of a business. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.07 TOPICS: Information systems 54. Which decision is supported by a financial information system (FIS)? a. Determining portfolio structures b. Choosing the best job candidate c. Improving routing and delivery schedules d. Analyzing sales personnel ANSWER: a RATIONALE: Correct. FISs support decision making related to determining portfolio structures. Other decisions supported by an FIS are improving budget allocation, minimizing capital investment risks, monitoring cost trends, and managing cash flows. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the importance and applications of information systems in functional areas of a business. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.07 TOPICS: Information systems Information technologies KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 55. Which system supports sales forecasting? a. Logistics information systems b. Personnel information systems c. Marketing information systems d. Financial information systems ANSWER: c RATIONALE: Correct. A marketing information system (MKIS) supports sales forecasting. MKISs are used to improve marketing decisions. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the importance and applications of information systems in functional areas of a business. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.07 TOPICS: Information systems 56. According to Michael Porter, which strategy can be followed by an organization to successfully compete in the marketplace? a. Groupthink b. Brainstorming c. Simulation d. Focus ANSWER: d RATIONALE: Correct. Michael Porter, a professor at Harvard Business School, identified three strategies for successfully competing in the marketplace: overall cost leadership, differentiation, and focus. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Easy REFERENCES: Discuss how information technologies are used to gain a competitive advantage. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.08 TOPICS: Information systems and competitive advantage KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 57. strategy was identified by Michael Porter, a professor at Harvard Business School, for successfully competing in the marketplace. a. Transformational leadership b. Differentiation c. Groupthink collaboration d. Simulation ANSWER: b RATIONALE: Correct. Michael Porter, a professor at Harvard Business School, identified three strategies for successfully competing in the marketplace: overall cost leadership, differentiation, and focus. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Easy REFERENCES: Discuss how information technologies are used to gain a competitive advantage. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.08 TOPICS: Information systems and competitive advantage KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 58. In the context of using information technologies for a competitive advantage, which statement is true of a bottom-line strategy? a. It focuses on improving efficiency by reducing overall costs. b. It focuses on generating new revenue by offering new products and services. c. It focuses on enhancing rivalry among existing competitors. d. It focuses on helping different market segments achieve a cost advantage. ANSWER: a RATIONALE: Correct. Information technologies can help bottom-line and top-line strategies. The focus of a bottom-line strategy is to improve efficiency by reducing overall costs. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Discuss how information technologies are used to gain a competitive advantage. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.08 TOPICS: Information systems and competitive advantage KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 59. In the context of using information technologies for a competitive advantage, which statement is true of a top-line strategy? a. It focuses on generating new revenue by offering new products and services. b. It focuses on improving efficiency by reducing overall costs. c. It focuses on refining operations by using latest technologies. d. It focuses on helping different market segments achieve technological advancement. ANSWER: a RATIONALE: Correct. A top-line strategy focuses on generating new revenue by offering new products and services to customers or increasing revenue by selling existing products and services to new customers. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Discuss how information technologies are used to gain a competitive advantage. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.08 TOPICS: Information systems and competitive advantage KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 60. In the context of using information technologies for a competitive advantage, a top-line strategy focuses on: a. helping different market segments achieve technological advancement. b. improving efficiency by reducing overall costs. c. refining operations by using latest technologies. d. increasing revenue by selling existing products to new customers. ANSWER: d RATIONALE: Correct. A top-line strategy focuses on generating new revenue by offering new products and services to customers or increasing revenue by selling existing products and services to new customers. For example, e-commerce businesses are adapting business models to reduce distribution costs dramatically. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Discuss how information technologies are used to gain a competitive advantage. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.08 TOPICS: Information systems and competitive advantage KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 61. A , identified by Michael Porter, helps organizations make their products and services distinct from their competitors. a. simulation strategy b. leadership strategy c. focus strategy d. differentiation strategy ANSWER: d RATIONALE: Correct. For differentiation strategies, organizations try to make their products and services different from their competitors. Apple has been successful with this strategy by designing its computers to look very different than PCs and focusing on its computers’ ease of use. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Easy REFERENCES: Discuss how information technologies are used to gain a competitive advantage. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.08 TOPICS: Information systems and competitive advantage KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 62. is high when customers have many choices and low when they have few choices. a. Buyer power b. Threat of new services c. Rivalry among existing customers d. Risk of substitute products ANSWER: a RATIONALE: Correct. Buyer power is high when customers have many choices and low when they have few choices. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Easy REFERENCES: Explain the Five Forces Model and strategies for gaining a competitive advantage. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.09 TOPICS: Five Forces Model KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 63. In the context of Porter’s Five Forces Model, an organization limits buyers’ choices by: a. encouraging the use of the Internet to gather information about products. b. launching duplicate products or services in the marketplace. c. offering services that make it difficult for customers to switch. d. charging market competitive rates for its products or services. ANSWER: c RATIONALE: Correct. Typically, organizations try to limit buyers’ choices by offering services that make it difficult for customers to switch, which is essentially using a differentiation strategy. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain the Five Forces Model and strategies for gaining a competitive advantage. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.09 TOPICS: Five Forces Model KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 64. In the context of Porter’s Five Forces Model, which is a difference between buyer power and supplier power? a. Buyer power is low when customers have many choices, whereas supplier power is low when customers have fewer options. b. Buyer power is high when customers have few choices, whereas supplier power is high when customers have more options. c. Buyer power is low when customers have many options, whereas supplier power is low when customers have more choices. d. Buyer power is high when customers have many choices, whereas supplier power is high when customers have fewer options. ANSWER: d RATIONALE: Correct. Buyer power is high when customers have many choices and low when they have few choices. Supplier power is high when customers have fewer options and low when customers have more options. See 1-6: Using Information Systems and Information Technologies POINTS: 1 DIFFICULTY: Challenging REFERENCES: Explain the Five Forces Model and strategies for gaining a competitive advantage. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.09 TOPICS: Five Forces Model KEYWORDS: Analyze DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 65. In the context of IT jobs, a must have knowledge and understanding of data warehouse and data-mining tools. a. systems mining analyst b. data design officer c. web strategist d. database administrator ANSWER: d RATIONALE: Correct. A database administrator (DBA) is responsible for database design and implementation. Additionally, a DBA should have knowledge and understanding of data warehouses and data-mining tools. See 1-7: The IT Job Market POINTS: 1 DIFFICULTY: Easy REFERENCES: Review the IT job market. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.10 TOPICS: Information technology careers KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 66. refers to computing devices everywhere with different sizes and power and accessed through multiple formats such as voice, touch, and gesture. a. Ubiquitous computing b. Cloud computing c. Context aware computing d. Pervasive computing ANSWER: a RATIONALE: Correct. Ubiquitous computing refers to computing devices everywhere with different sizes and power and accessed through multiple formats such as voice, touch, and gesture. See 1- 8: Outlook for the FutureOutlook for the Future POINTS: 1 DIFFICULTY: Easy REFERENCES: Summarize the future outlook of information systems. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.11 TOPICS: Information technology industry Computing trends KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 67. refers to building and integrating analytics capabilities into all everyday business activities. a. Pervasive analytics b. Artificial intelligence c. Business analytics d. Business intelligence ANSWER: a RATIONALE: Correct. Pervasive analytics is building and integrating analytics capabilities into all everyday business activities. See 1-8: Outlook for the Future POINTS: 1 DIFFICULTY: Easy REFERENCES: Summarize the future outlook of information systems. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.11 TOPICS: Information technology industry Computing trends KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 68. computing refers to widespread applications and deployment of devices that know users, their devices, and their locations and serve as intelligent assistants to businesses and individuals. a. Context aware b. Cloud c. Ubiquitous d. Pervasive ANSWER: a RATIONALE: Correct. Context aware computing refers to widespread applications and deployment of devices that know users, their devices, and their locations and serve as intelligent assistants to businesses and individuals. See 1-8: Outlook for the Future POINTS: 1 DIFFICULTY: Easy REFERENCES: Summarize the future outlook of information systems. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.11 TOPICS: Information technology industry Computing trends KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 69. For the past 60 years, have been applied to structured tasks such as record keeping, simple clerical operations, and inventory control. a. object-oriented-modelling systems b. procedural-programming systems c. business-analysis systems d. transaction-processing systems ANSWER: d RATIONALE: For the past 60 years, transaction-processing systems have been applied to structured tasks such as record keeping, simple clerical operations, and inventory control. Payroll, for example, was one of the first applications to be automated. See 1-3: The Beginning: Transaction-Processing Systems POINTS: 1 DIFFICULTY: Easy REFERENCES: Define transaction-processing systems. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.03 TOPICS: Transaction processing systems KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:49 PM 70. A is an organized integration of hardware and software technologies, data, processes, and human elements designed to produce timely, integrated, relevant, accurate, and useful information for decision-making purposes. a. management information system b. transaction-processing system c. sequential processing system d. data warehousing system ANSWER: a RATIONALE: A management information system (MIS) is an organized integration of hardware and software technologies, data, processes, and human elements designed to produce timely, integrated, relevant, accurate, and useful information for decision-making purposes. Many MIS applications are used in both the private and public sectors. See 1-4: Management Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES: Define management information systems. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.04 TOPICS: Management information systems KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 71. An information system collects past data for performance reports and current data for operational reports. This shows that the data component of the information system has a(n) . a. time orientation b. phase orientation c. log orientation d. active orientation ANSWER: a RATIONALE: In this case, the data component of the information system has a time orientation. For example, past data is collected for performance reports, and current data is collected for operational reports. In addition, future data is predicted for budgets or cash flow reports. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Moderate REFERENCES: Describe the four major components of an information system. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.05 TOPICS: Information system components KEYWORDS: Understand DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 72. A(n) , the heart of an information system, is a collection of all relevant facts organized in a series of integrated files. a. procedure b. database c. process d. object ANSWER: b RATIONALE: A database, the heart of an information system, is a collection of all relevant data organized in a series of integrated files. A comprehensive database is essential for the success of any information system. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Easy REFERENCES: Describe the four major components of an information system. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.05 TOPICS: Information system components KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 73. Users need to be able to make use of , such as rumors, unconfirmed reports, and stories, when solving problems. a. informal information b. interfacing data c. prescribed information d. formal data ANSWER: a RATIONALE: In addition to the formal information that an information system generates, users need to be able to make use of informal information-such as rumors, unconfirmed reports, and stories- when solving problems. Supplying information in a variety of formats increases the likelihood of users understanding and being able to use the information. See 1-5: Major Components of an Information System POINTS: 1 DIFFICULTY: Easy REFERENCES: Discuss the differences between data and information. QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: MIS9.BIDG.19.01.06 TOPICS: Information system components Business intelligence KEYWORDS: Remember DATE CREATED: 6/6/2018 3:56 PM DATE MODIFIED: 7/23/2018 12:24 PM 74. Computer networks, database systems, point-of-sale (POS) systems, etc., are few examples of information technologies that support information systems in . a. orientation focusing b. strategic planning c. decision making d. consumer building ANSWER: c RATIONALE: Computer networks, database systems, POS systems, etc., are few examples of information technologies that support information systems in deci