Unit 4: Business Communication P7
P7
Unit – 4 (Business Communication)
BTEC National Diploma In Business Level 3
The Date
Author: Your Name
Your Teacher
1
,Unit 4: Business Communication P7
Unit 4 Business Communication
To:
From:
Date:
Ref:
On completion of this unit I should:
1) Understand different types of business information
2) Be able to present business information effectively.
3) Understand the issues and constraints in relation to the use of business information in
organisations.
4) Know how to communicate business information using appropriate methods.
Task 1:
a) Outline electronic and non-electronic methods for communicating business
information, using examples for different types of audience.
1.0 Introduction
Havering Communications has secured some more work from the Forum. This involves
investigating ‘corporate communications’ again to use as exemplar materials for other
aspiring entrepreneurs.
As a new entrepreneur I need to produce some information to use in the training of my new
staff. I have observed that some staff are unclear about which methods of communication are
suitable for different situations at work. I therefore decide to produce a guide to help new
recruits to my business.
2
, Unit 4: Business Communication P7
Electronic Methods of Business Communication
Method Description Audience Appropriateness/Effectiveness
Email Electronic Can be Email is one of the most preferred and
mail carried used for most used forms of electronic business
via the internal communications. Via email it is very easy
Internet. communic to keep in touch with the whole world,
ation as these typed messages can be sent
well as for across to any other person
external. instantaneously.
(Different Email massage can be also used to send
departme important documents, media files,
nts, spreadsheets, images, videos and a lot
suppliers, more.
customers,
investors, This method is the most appropriate for
etc…) the audiences I have listed because:
email is fast, straight to the reader
method, where you can expect quick or
almost immediate answer without any
delays.
Mobile A portable It is usually Instant messages sent via internet or a
devices computing an mobile carrier network allows one-to-one
device such informal interaction with people who are miles
as a method of away from us. Thus, the advantage of
smartphone communic instant massages in its immediate speed
or tablet ation and availability to any person within a
computer which may business.
which. be used to
contact This method is the most appropriate for
close the audiences I have listed because:
friends SMS and mobile device’s texts are more
within a informal methods of communication,
business or thus it’s not applicable for
it also can communication between businesses or
be used as governments, but for friends and small
an urgent departments within a business.
way of
communic
ation.
Voice Mail Voice Mail is Commonly Voicemail is similar to an answering
a computer used for machine. An effectiveness of the voice
based communic mail comes when a business is to deliver
system that ation a massage people and provide them
allows users externally. with a recorded message if you don't
and Audiences answer the phone.
subscribers might be:
to Suppliers, This method is the most appropriate for
exchange customers, the audiences I have listed because:
voice potential voice mail is an ideal method to deliver
3
P7
Unit – 4 (Business Communication)
BTEC National Diploma In Business Level 3
The Date
Author: Your Name
Your Teacher
1
,Unit 4: Business Communication P7
Unit 4 Business Communication
To:
From:
Date:
Ref:
On completion of this unit I should:
1) Understand different types of business information
2) Be able to present business information effectively.
3) Understand the issues and constraints in relation to the use of business information in
organisations.
4) Know how to communicate business information using appropriate methods.
Task 1:
a) Outline electronic and non-electronic methods for communicating business
information, using examples for different types of audience.
1.0 Introduction
Havering Communications has secured some more work from the Forum. This involves
investigating ‘corporate communications’ again to use as exemplar materials for other
aspiring entrepreneurs.
As a new entrepreneur I need to produce some information to use in the training of my new
staff. I have observed that some staff are unclear about which methods of communication are
suitable for different situations at work. I therefore decide to produce a guide to help new
recruits to my business.
2
, Unit 4: Business Communication P7
Electronic Methods of Business Communication
Method Description Audience Appropriateness/Effectiveness
Email Electronic Can be Email is one of the most preferred and
mail carried used for most used forms of electronic business
via the internal communications. Via email it is very easy
Internet. communic to keep in touch with the whole world,
ation as these typed messages can be sent
well as for across to any other person
external. instantaneously.
(Different Email massage can be also used to send
departme important documents, media files,
nts, spreadsheets, images, videos and a lot
suppliers, more.
customers,
investors, This method is the most appropriate for
etc…) the audiences I have listed because:
email is fast, straight to the reader
method, where you can expect quick or
almost immediate answer without any
delays.
Mobile A portable It is usually Instant messages sent via internet or a
devices computing an mobile carrier network allows one-to-one
device such informal interaction with people who are miles
as a method of away from us. Thus, the advantage of
smartphone communic instant massages in its immediate speed
or tablet ation and availability to any person within a
computer which may business.
which. be used to
contact This method is the most appropriate for
close the audiences I have listed because:
friends SMS and mobile device’s texts are more
within a informal methods of communication,
business or thus it’s not applicable for
it also can communication between businesses or
be used as governments, but for friends and small
an urgent departments within a business.
way of
communic
ation.
Voice Mail Voice Mail is Commonly Voicemail is similar to an answering
a computer used for machine. An effectiveness of the voice
based communic mail comes when a business is to deliver
system that ation a massage people and provide them
allows users externally. with a recorded message if you don't
and Audiences answer the phone.
subscribers might be:
to Suppliers, This method is the most appropriate for
exchange customers, the audiences I have listed because:
voice potential voice mail is an ideal method to deliver
3
