PGA PGM Level 3 3.0 Full Study Guide

PGA PGM Level 3 3.0 Full Study Guide Recommended guideline a manager should use if an employee's performance differs from the expected? Address and find mutual agreement How should resources be allocated to avoid overwhelming a performer? Make them aware of what is available What should a manager do when a performer has difficulty recognizing when to act on a specific task? Take a specific direction A team member sets the holes correctly and is assigned this task routinely. What is the result of this? Reinforced the desired outcome How should the GM use significant work when telling the merchandiser to spot audit due to shrinkage? Explain feedback and consequences How can managers communicate that they want to work with the performer to ensure success? Feedback is clear What guidelines apply when a manager uses the supporting strategy? Capable and motivated What guideline is used with the convincing strategy because the employee is resistant? Help overcome resistance and give resources to do the job What strategy is used by the head pro when requested solutions by his assistant? Supporting What strategy is used with employees who are experienced but unwilling? Involving What action increases the chances of finding a solution that satisfies all parties? Address the problem early During joint problem solving, why is it important to state the problem in relation to the expectations? To avoid blame What manager behavior is appropriate during termination? Considerate, clear, decisive F&B uses internal control to keep the operation functioning smoothly; what are the characteristics? Measure, evaluate, act What is food cost control? Management and procedures to