HCA340 - Week 5 Final Exam

Question 1 1 / 1 pts Match the following terms to their definitions: Correct! External environment the total set of forces that influences operations not within the organization's boundaries; consists of semi-controllable and noncontrollable forces Correct! Front-line supervisor a manager who manages front-line staff and reports to middle- and top-level managers about an organization's daily activities to ensure that the organization's short-term goals are achieved Correct! Line manager a manager who is directly responsible for a product line or delivery of a service by an organization Correct! Management all the techniques that are used to facilitate productivity by allocating and overseeing the use of an organization's resources. Correct! Management functions planning, organizing, staffing, directing, and controlling human and other resources to achieve organizational goals Question 2 1 / 1 pts Match the following terms and definitions: Correct! Group two or more people interacting with a common purpose or goal Correct! Conflict resolution the ability to resolve conflicts by understanding the concerns of the parties involved and choosing the appropriate strategy to effectively address the conflict Correct! Emergent leader a leader who arises from an individual situation and circumstance Correct! Norm a rule governing behaviors in a group or team Correct! Team a group in which synergies emerge from greater interdependence and shared effort among members Question 3 1 / 1 pts Match the following terms and definitions: Correct! 360-degree assessment a performance appraisal system that combines information from peers, subordinates, patients, and the employee Correct! Human resource management functions the daily, weekly, and annual activities and services provided by the human resource department Correct! Human resource strategy a strategy designed to facilitate the achievement of an organization's overall objectives through specific activities directed by the departmental managers Correct! Licensure a status granted by a state board that allows a physician to practice after demonstrating the competency and background needed to perform the scope of a given practice Correct! Strategic human resource management the formulation and execution of policies and practices that produce the employee competencies and behaviors an organization requires to achieve its strategic intentions Question 4 1 / 1 pts Match the following terms and definitions: Correct! Nonequity partnership an arrangement in which two partners form a contractual relationship to share unique resources and capabilities in order to create a competitive advantage Correct! Strategic alliance a formal arrangement or agreement among two or more health care providers Correct! Joint venture an arrangement in which two or more strategic alliance partners join while developing a new entity that has shared ownership and that delivers a product or service to a specific market Correct! Magnet hospital a situation in which a hospital has excellent patient outcomes, high levels of satisfaction among nurses, and low turnover in nursing staff Correct! Strategic partnership including equity an arrangement that creates a circumstance in which member partners share partial or full ownership of the other's organization Question 5 1 / 1 pts Match the following terms and definitions: Correct! Cultural competence a feature of organizations or individuals that acknowledge others' social, cultural, and linguistic differences and can use their knowledge to behave with sensitivity and communicate more effectively