MERA test questions 26-50

The child is standing in front of your newest laptops. Which of these should be the sales associate's best response? - Answer- briefly interrupt the first customer's transaction, ask the second customer kindly to dispose of the ice cream. Two of the basics needed to ensure that a customer has a pleasant experience when he comes to your store are: - Answer- an enjoyable atmosphere and super service Small kindnesses to your customers may include - Answer- letting the customer make a local call to verify appropriateness or preference, consolidating many small packages into one large shopping bag, bringing merchandise to an older disabled customer while he sits down To assist your customers in a personal way, you should become familiar with: - Answer- resources in and near your store Personal policy list - Answer- ask someone else to ring up the soda as soon as the break begins In preparing resource list for your customers, you should consider including: - Answer- local companies that have complementary services to the products you sell,phone numbers that customers have requested in the past,such as a taxi service,information about companies you recommrnd When customers request any of the service extras your store offers: - Answer- make a note in your record system so you can provide more personalized service when those customers return in the future What is one of the best ways to prevent shoplifting - Answer- acknowledge and greet all customers in a friendly manner as they enter the store Warranties provide repair and/or maintenance for specific time for a car,home, or major appliance and is included in the price of the product (usually provided by the manufacturer) what is the warranty - Answer- a promise to stand behind the product The customer wants the new washer-dryer installed at his home but the store does not offer installation services - Answer- we do not offer installation What would be your best response to a customer who is still undecided about making the purchase - Answer- your friend could always return them. if you're unsure about the pans maybe I could help you find something more appropriate. When are her hobbies? paul is a senior citizen who comes in to purchase a lawn sprinkler on tuesday how much will it cost - Answer- $7.74