Cosmetology theory exam practice questions and answers already passed

Cosmetology theory exam practice questions and answers already passed Short term goals are those goals that can generally be completed within one ______ or less. Year Which of these terms refers to the moral principles by which we live and work? Ethics All of the following are reasons why cosmetologists should study and have a thorough understanding of life except? Having good life skills eliminates the need for self esteem Which of the following is one of the guidelines for success? Keep your personal life separate from your work Which of the following is one of the recommended strategies for effectively managing your time? Make time management a habit Effective communicators usually have ______ caring personalities. Warm In order to be diplomatic, you should be assertive rather than: Aggressive It is recommended that you study during blocks of time that would otherwise be wasted, such as while: Waiting in a doctors office When we pay attention to our natural ______ we can learn how to manage our time efficiently. Rhythms Unfortunately, even if you are creative enough, talented enough, and motivated enough, you will still run into ______ as a cosmetologist. Difficulties An unhealthy compulsion to do things perfectly is called: Perfectionism The conscious act of planning your life instead of just letting things happen is described as having: A game plan The thing that propels you to do something is: Motivation Putting off until tomorrow what you can do today is called: Procrastination Self-_________ involves knowing what you want to achieve and keeping yourself on track so that you do eventually achieve your goal. Management Your clothing should always be stylish and: Functional An important aspect of professional image is: Physical presentation The key to prevent repetitive motion injury is to be aware of: Body posture and movements Behaving _________ includes having a genuine interest in your own day to day activities as well as being concerned about and for others. Professionally Your back and shoulders should be relaxed and ________ when you are providing client services. Level Open toed sandals are _______ footwear when working in a salon. Inappropriate The science of how a workplace can best be designed for comfort, safety, efficiency, and productivity is: Ergonomics The daily maintenance of cleanliness is: personal hygiene The impression you project through your outward appearance and conduct in the workplace is your: Professional presentation Your posture and the way you walk and move are part of your: physical presentation People who create conflict wherever they go typically do so because they are feeling: Insecure In handling a client who is dissatisfied with a service, the ultimate goal is to: Make the client happy to pay and return All of the following are golden rules of human relations except: Being right is the same as acting righteous Step 6 of the 10 step consultation method is: Show and tell All of the following are primary criteria to consider when suggesting hairstyle options to a client except: Hair color The ability to understand people is _______ to the success of a cosmetologist. Key To earn client's ______ and loyalty, you should set aside a few minutes to take new clients on a quick tour of the salon, smile, and be yourself. Trust If a client requests a specific cut or color that she has seen on a celebrity, you should ________ explain whether the look is right for the client. Diplomatically If you have clients who are habitually ______, it us recommended that you ask them to arrive earlier than their actual appointment time. Late When you meet an older client for the first time, it is recommended that you address her with a(n) _______, such as "Mrs. Smith". Honorific It is best to avoid using ______ terms when conversing with clients. Slang As a cosmetologist, do not attempt to fulfill the role of ______ career guide, parental sounding board, and motivational coach for your clients. Councilor If during a discussion, a client is revealing increasingly personal details, it is recommended that you change the subject or _______ to help take her mind off of her troubles. Suggest a mini relaxation service You should be open and honest in all of your communications with coworkers, but you must also be _______ to circumstances in which being direct would be hurtful. Sensitive When you need to speak with your manager about an issue or problem, it is recommended that you _______ beforehand. Find a possible solution The act of successfully sharing information between two people so that the information is understood is called: Effective communication The document also known as a client questionnaire or consultation card is the: Intake form The verbal communication also known as the needs assessment is the: Client consultation Instead of the term client, patrons of the day spas are commonly called: Guests