MAN3025 Final Exam Study Guide 2023

examples of non-verbal communication - Answer- involves communication that does not use words which include nodes, gestures, facial expression and body language key components of communication - Answer- encoding, medium, decoding, noise encoding - Answer- act of constructing a message medium - Answer- mode of form of transmission decoding - Answer- act of interpreting a message noise - Answer- potential interference with the transmission or decoding of a message Lean/poor medium - Answer- are impersonal few cues to aid in decoding, delayed feedback example emails and memos rich media - Answer- personal multiple cues to aid in decoding immediate feedback example face to face selective perception - Answer- the process of screening out some parts of an intended message because the contradict our beliefs group think - Answer- a mode of thinking in which pursuit of agreement among members becomes so dominant that it overrides a realistic appraisal of alternative course of action frame of reference - Answer- an existing set of attitudes that provides a quick way to interpret complex messages ethnocentrism - Answer- the belief in the superiority and importance of one's own group gatekeeper - Answer- an individual at the communication interface between separate organization or between different units within an organization uncertainty absorption - Answer- a tendency for information to lose its certainty as it is passed along stereotyping - Answer- the tendency to over simplify and generalize about groups of people heuristics - Answer- a rule that guides the search for alternatives into areas that have a high probability for yielding success information bias - Answer- a reluctance to give or receive negative information