Jamf 100 Exam 2022/2023 Questions and Answers

What is the function of the iOS Control Center and how is it accessed? - ANSWER-depending on model swiping top left or swiping up from bottom Where is hardware, storage, and naming information located on an iOS device? - ANSWER-Settings / General / about Where is a notification for available operating system updates located on an iOS device? - ANSWER-settings / general / software update Where are network connections configured on a mobile device? - ANSWER-Settings / Wi Fi Where can Auto-Correction and Predictive keyboard be configured in Settings? - ANSWER-settings / general / keyboard How many data partitions does the iOS file system utilize? What are they? - ANSWER-2 User / OS Which partition stores user data in iOS? - ANSWER-User Partition When an app is deleted, what happens to its data? - ANSWER-Local Data deleted, data backed up to iCloud or server saved Where can Shared iPad be enabled in Jamf Pro? - ANSWER-prestage enrollment What is an Apple ID? - ANSWER-account used to manage and download content purchased from the App Store List three specific examples of MDM functionality for mobile devices. - ANSWER-wirelessly configure, update and deploy content What are the three components of MDM? - ANSWER-Jamf Pro Server, APN's, iOS Devices How does automated MDM enrollment help organizations? - ANSWER-simplify content deployment and management Which service allows organizations to purchase applications in volume? - ANSWER-Apple Business Manager / Volume Store Which service allows organizations to create Managed Apple IDs? - ANSWER-Apple School Manager What does integrating with GSX allow organizations to accomplish? - ANSWER-Apple Global Service Exchange service and repair management (track warranty and purchase info) What are the three main components of Jamf Pro? - ANSWER-Apache Tomcat, Java, MySQL Where could a Jamf Pro server be located? - ANSWER-Cloud () or On Prem () Which page allows monitoring the status of commonly viewed items in Jamf Pro? - ANSWER-Dashboard How do devices communicate with Jamf Pro? - ANSWER-Initiated by Jamf Pro (JP) JP issues Push Notification, mobile devices retrieve, then refer back to JP to complete task Which privilege set would provide a user read-only access to Jamf Pro? - ANSWER-Auditor Which privilege set would enable enrolling mobile devices, but not computers? - ANSWER-Custom During which step of the iOS Setup Assistant does a mobile device communicate with automated MDM enrollment? - ANSWER-during activation Define Enrollment regarding Jamf Pro - ANSWER-process of adding device to Jamf Pro for management enrollment creates an inventory record in the JP data base 5 steps for Device Enrollment Program (automated enrollment) - ANSWER-1) Connect MDM with Device Enrollment 2) During activation device checks with Device Enrollment 3) Auto MDM enrollment returns enrollment details 4) Device enrolls with your MDM server 5) Config tasks begin automatically Why might an organization enroll mobile devices using User-Initiated Enrollment rather than, or in conjunction with, automated MDM enrollment? - ANSWER-DEP is not available in all countries, Deployed previously without management, or for personally owned devices Name the 2 types of enrollment: - ANSWER-Device Enrollment Program, User initiated What are three methods to allow users to enroll their mobile device with Jamf Pro? - ANSWER-Enrollment portal, via email with custom URL, SMS (text) Which attributes can be used to search for a mobile device in the Jamf Pro inventory? - ANSWER-device name, serial number, building, deparment Where does an IT administrator change the attribute fields displayed in a mobile device search? - ANSWER-account preference (per user setting) The result of an inventory search can be exported into what three formats? - ANSWER-CSV, XML, TXT Where is iOS version located in a device's inventory record? - ANSWER-general Where is Jailbreak Detection located? - ANSWER-Security How can a mobile device name be changed through an inventory record? - ANSWER-General / Edit What is the purpose of scope within Jamf Pro? - ANSWER-Scope is the users, computer, mobile devices that receive remote management tasks (apps, configuration profiles, etc) If a configuration profile was scoped to target All Mobile Devices with an exclusion for the Sydney building, which device(s) would be impacted? - ANSWER-all devices would receive the configuration except Sydney What happens if no scope is defined for a management task in Jamf Pro? - ANSWER-then the configuration will not be sent to any devices What are the 3 things that are used to configure Scope? - ANSWER-targets, limitations, exclusions What is a device group? - ANSWER-groups of devices to be used as targets How are static device groups beneficial? - ANSWER-Fixed group that must be updated manually what are the 2 types of groups? - ANSWER-Smart group / static group What do configuration profiles allow IT administrators to accomplish? - ANSWER-management of devices How are configuration profiles deployed? - ANSWER-APN's Why should configuration profiles be separated based on functionality? - ANSWER-Reduces complexity when configuring scope and troubleshooting issues What is a managed app? - ANSWER-Managed Apps allow IT administrators to automate the removal of apps on devices that become unmanaged, prevent the backup of app data, and force apps to update from Jamf Pro. Where can apps be deployed from? - ANSWER-App Store, Volume Store (formally VPP), or In-House Apps Besides Jamf Pro, which additional service is required to issue remote commands? - ANSWER-Apple Push Notifications Services (APN's) How can mobile devices be updated to the latest iOS version through a remote command? - ANSWER-Static device group, action, send remote command, select Update iOS Which macOS applications can be used to update an Apple TV? - ANSWER-Apple Configurator 2 What is required to update a 4th generation Apple TV? - ANSWER-Apple ID Which model(s) of Apple TV support the App Store? - ANSWER-4th & 5th Generation Which app can be used to navigate tvOS with an iOS device? - ANSWER-The Remote App Which version of tvOS is required for automated MDM enrollment? - ANSWER-tvOS 10.2 Which additional features are available through a PreStage Enrollment in tvOS? - ANSWER-Make MDM mandatory, Auto advance through tvOS setup, Skip tvOS setup Assistant Jamf Pro supports MDM for Apple TVs running which OS? - ANSWER-Apple TV Software 7 or later, or tvOS 9 or later. Why would an administrator use Apple Configurator 2 to enroll an Apple TV? - ANSWER-To enroll devices that are not part of or supported by MDM automated enrollment. Which configuration profile is unique to tvOS? - ANSWER-Conference Room Display Where can Conference Room Display be configured in Jamf Pro? - ANSWER-Devices/ configuration profiles / conference room display What does Conference Room Display accomplish? - ANSWER-Similar to SAM, CRD allows easy screen sharing via AirPlay, prevents the modifying of settings Which Apple service is required for remote commands? - ANSWER-Apple Push Notifications Service (APNs) What can be accomplished using remote commands? - ANSWER-Wipe Device, Update inventory, restart device What are three ways macOS can be installed on a Mac? - ANSWER-Recovery Partition, Internet Recovery, Mac App Store What configuration is required during the macOS Setup Assistant to complete activation? - ANSWER-First Local Account (given admin automatically) How can content be added to the Dock? - ANSWER-Finder, applications, drag down to doc. What can Spotlight be used for? - ANSWER-Quickly search for files, apps, and content Where would users change their local user account password within OS X? - ANSWER-System Preferences / Users & Groups / Change Password What are the 4 System preferences categories plus the 5th bonus one? - ANSWER-Personal Hardware Network System 3rd party software (appears once 3rd party apps are installed) What is the role of the macOS Recovery and which utilities are found there? - ANSWER-To Re-Install OS X Network Utility Terminal Disk Utility Why might one create an additional partition on a disk? Which application can accomplish this? - ANSWER-duel boot Disk Utility Which directory contains system resources for macOS? - ANSWER-Utilities Name the previous and current disk format - ANSWER-Extended Journaled 10.12 and earlier APFS (apple file system) Mac OS 10.13 and higher Name the 4 default volumes on APFS: - ANSWER-Macintosh HD- sys boot volume Preboot- hidden containing info to boot each sys volume Recovery- hidden, includes utilities for troubleshooting VM- virtual memory volume created when High Sierra and later start up Which type of partition map (scheme or partition table) does Mac OS (and most OS for that matter) use? - ANSWER-GUID (GPT) Name the 4 default base directories in the Macintosh HD partition: - ANSWER-Applications, Library, System, Users What does the .plist file extension stand for and how are they used by macOS? - ANSWER-preference file it is an XML file in binary and holds the user specific preferences for an app How do property list files impact the user experience? - ANSWER-The control and save user preference allowing users to create their own specific experience. Why are property list files an important concept for IT administrators? - ANSWER-Allows administration to control user experience, gain insight into user preference based on the plist of the given APP Where is the Terminal app located in macOS? - ANSWER-Application / Utilities Why create a script - ANSWER-Automation How can a script be easily run within the Terminal app? - ANSWER-enter sh into the prompt then drag the script into the terminal window What is the earliest version of macOS to support MDM? - ANSWER-OS 10.7 What are three specific examples of MDM functionality for computers? - ANSWER-remote command, profiles, and configurations including app installs What does Jamf Pro require in order to establish trusted communication to Apple's Push Notification service? - ANSWER-Apple ID How can APNs help IT administrators? - ANSWER-perform management tasks on MDM capable devices When integrated with Jamf Pro, which service can display warranty expiration for enrolled computers? - ANSWER-Global Service Exchange (GSX) Which service allows organizations to purchase applications in volume? - ANSWER-Apple Business Manager (Volume Store) How do computers communicate with Jamf Pro? - ANSWER-on the computer the Jamf Binary uses APNs to communicate with Jamf What are the five Jamf Pro apps? - ANSWER-RECON: computer enrollment ADMIN: manage scripts, packages, dock items COMPOSER: package building to deliver software and profiles IMAGING: imaging and provisioning computers REMOTE: issue remote management tasks How do the 5 (RACIR) apps help IT administrators? - ANSWER-allow IT admins to manage and support devices Why are user accounts with custom privileges useful? - ANSWER-giving granular / specific privileges Which privilege set would an IT administrator use for an individual who needs to enroll only computers, but not mobile devices? - ANSWER-Enrollment Which privilege set grants Jamf Pro users read-only access? - ANSWER-Auditor What are the 4 types of Jamf user accounts? - ANSWER-Administrator: R/W/D Auditor: read only Enrollment: can only enroll devices Custom: granular management During which step of macOS Setup Assistant do computers communicate with automated MDM enrollment? - ANSWER-during