• Wrong document? Swap it for free
  • Written by students who passed
  • Immediately available after payment
  • Read online or as PDF
  • 4.6 TrustPilot
0
Sell
Where do you study
Your language
Start selling Create your account
  • Introduction To Tourism And Hospitality Studies
  • Introduction to Tourism and Hospitality Studies
To add items to your wishlist, you must be logged in
Document preview thumbnail
Preview 3 out of 27 pages
Presentation

Customer Service

0.0
(0 reviews)
- sold
27 pages
2014/2015 Written for academic year
Institution
Introduction To Tourism And Hospitality Studies
Course
Introduction to Tourism and Hospitality Studies
Document preview thumbnail
Preview 3 out of 27 pages

Customer Service Presentation is about basic customer service, matching job within business to employee comfort level in delivering customer service, first, last and important rule of customer service, every person working in a restaurant is directly linked to customer satisfaction, front of house, back of the house, general manager, restaurant manager, hosts, servers, bussers, executive chef, sous-chef, chef, cook, stewards, dishwashers, hotel, raft company, hunting and fishing guide service, travel agent office and it's all about service.

Content preview

Introduction to Tourism and
Hospitality Studies

CUSTOMER SERVICE
HOSPITALITY AND TOURISM:
IT’S ALL ABOUT SERVICE

, 2




How does customer service
relate to all jobs of a restaurant?
 All
jobs link back to customer service
and customer satisfaction

, Basic Customer Service
3



Customer service
 Total customer experience with a business

Customer satisfaction
 The goal of customer service
 Positive feelings customers have about a business that meets
their needs
Interesting fact
 80% of customers are return customers.

Document information

Uploaded on
November 28, 2022
Number of pages
27
Written in
2014/2015
Type
Presentation
Person
Unknown
Report Copyright Violation
$13.49
Wrong document? Swap it for free Within 14 days of purchase and before downloading, you can choose a different document. You can simply spend the amount again.
Written by students who passed
Immediately available after payment
Read online or as PDF
Seller avatar
zeenoche
Sold
1
Followers
1
Items
282
Last sold
3 year ago
Available in package deal
Product Image
Package deal
Introduction to Tourism and Hospitality Studies Module
-
-
Sold
13
item
Dec 2022
$179.37
$86.99
52% off More Info

Browse related subjects

Subjects

  • customer service
  • basic customer service
  • first
  • every person working in
  • matching job within business to employee comfort level in delivering customer service
  • last and important rule of customer service

Why students choose Stuvia

Created by fellow students, verified by reviews

Quality you can trust: written by students who passed their tests and reviewed by others who've used these notes.

Didn't get what you expected? Choose another document

No worries! You can instantly pick a different document that better fits what you're looking for.

Pay as you like, start learning right away

No subscription, no commitments. Pay the way you're used to via credit card and download your PDF document instantly.

Student with book image

“Bought, downloaded, and aced it. It really can be that simple.”

Alisha Student

Working on your references?

Create accurate citations in APA, MLA and Harvard with our free citation generator.

Learn more Create citation
Working on your references?

Frequently asked questions