ITIL 4 Foundation Certification Exam Answered 2022

ITIL 4 Foundation Certification Exam Answered 1. governance: the means by which an organization is directed and controlled 2. service management: A set of specialized organizational capabilities for pro- viding value to customers in the form of services 3. value: the perceived benefits, usefulness, and importance of something 4. Who determines the perceived value?: the RECIPIENT 5. value is objective: False 6. organization: a person or a group of people that have it's own functions, responsibilities, and relationships to perform it's own activities 7. What are the 2 roles an organization can provide?: 1. service provider 2. service consumer 8. Value is by the service provider and consumer: co-cre- ated 9. What are the 3 roles for a consumer provider?: 1. user 2. customer 3. sponsor 10. What is a user?: a person who uses the service 11. What is a customer?: a person who defines the requirements and takes responsiblity for the outcome of the consumption 12. What is a sponsor?: a person who authorizes the service for consumption, a person who provide financial capability 13. service offering: a description of one or more services that are meant to address the needs of a target group 14. service offering includes the following 3:: 1. goods 2. access to resources 3. service to actions