C235 Study Guide Questions And Answers 2022/2023

Analyze how training and development is strategically important in an organization. - Answer - The basic aim of training and development programs is to help the organization achieve its mission and goals by improving individual and ultimately, organizational performance. Differentiate between training and development. - Answer - Training is generally regarded as an organization's planned effort to facilitate employees' learning of job-related knowledge, skills, and competencies for the current job. Development has a more long-term focus represented by formal education, job experiences, relationships and assessments of personality and abilities that help employees prepare for future jobs. What are the steps of the ADDIE model of training and development. - Answer - analysis, design, development, implementation, and evaluation Age Discrimination in Employment Act - Answer - Law that prohibits discrimination in employment against persons age 40 and over. It prohibits disparate treatment where the employer consciously considers age to be a factor in hiring decisions, with certain exceptions for public safety jobs (pilots, bus drivers). Civil Rights Act. - Answer - Law prohibits discrimination in employment practices on the basis of race, color, national origin, religion and sex. Americans with Disabilities Act - Answer - A law that states an employer may not discriminate against either an applicant or a current employee because he or she was previously disabled or appears to be disabled. The key question is whether or not the person can perform the "essential job functions" after the employer makes "reasonable accommodations." Copyright Act - Answer - Prohibits printing, duplication, distribution, or vending copies to another's literacy, artistic, other creative expression except under certain circumstances. What are the two traditional approaches to the development of competency models? - Answer - Trainers have focused on the development of skills and educators have focused on the transmission of knowledge. What are the limiations with each of these approaches? - Answer - Competency models suggest that both of these approaches are too narrow in that effective behavior in any job requires a combination of skills, knowledge, and other characteristics. What are the 4 competency stages? - Answer - Acquiring, applying, mastering and influencing What two actions are pe