Aetna Prescription Drug Questions and Answers
(2022/2023) (Verified Answers)
1.beneficiary who was previously entitled to Medicare Part A, but not yet
Part B, is ✅✅✅ Able to enroll in Part D without Part B
coverage.
2. Once submitted, who can cancel an enrollment application before
the effective date✅✅✅ The client
The client's Legal Authorized Representative/POA
3. The effective date for enrollments in the Initial Enrollment Period (IEP)
must be the first of the month following the month of enrollment,
beginning with the Part D eligibility date✅✅✅ True
4. Aetna strictly enforces our enrollment procedures. If you receive
an Enrollment Process Exception Notice, your immediate action will
be required in order to avoid any disciplinary actions, which may in-
clude ✅✅✅ Forfeited commissions
Suspension of your
contract Termination of
1/3
, your contract
5. The SilverScript agent portal provides a secure method for external
agents and administrators to communicate with SilverScript's agent
support team so can be shared safely✅✅✅
Medicare numbers
Member ID numbers
Member demographics/personal identifying information
6. Aetna is a CVS Health company that offers SilverScript Part D
products✅✅✅ -
True
7. The cost estimates displayed on most pricing tools, such as
Medicare.gov, SilverScript.com, AetnaMedicare.com and most third-party
websites, will typically reflect pricing✅✅✅ Retail
Mail order
8. An Electronic Scope of Appointment (eSOA) valid for
✅✅✅ 14 days
9. Agents must submit the original documentation for enrollment within 24
hours after the application data has been entered into the agent
portal✅✅✅ True
2/3
(2022/2023) (Verified Answers)
1.beneficiary who was previously entitled to Medicare Part A, but not yet
Part B, is ✅✅✅ Able to enroll in Part D without Part B
coverage.
2. Once submitted, who can cancel an enrollment application before
the effective date✅✅✅ The client
The client's Legal Authorized Representative/POA
3. The effective date for enrollments in the Initial Enrollment Period (IEP)
must be the first of the month following the month of enrollment,
beginning with the Part D eligibility date✅✅✅ True
4. Aetna strictly enforces our enrollment procedures. If you receive
an Enrollment Process Exception Notice, your immediate action will
be required in order to avoid any disciplinary actions, which may in-
clude ✅✅✅ Forfeited commissions
Suspension of your
contract Termination of
1/3
, your contract
5. The SilverScript agent portal provides a secure method for external
agents and administrators to communicate with SilverScript's agent
support team so can be shared safely✅✅✅
Medicare numbers
Member ID numbers
Member demographics/personal identifying information
6. Aetna is a CVS Health company that offers SilverScript Part D
products✅✅✅ -
True
7. The cost estimates displayed on most pricing tools, such as
Medicare.gov, SilverScript.com, AetnaMedicare.com and most third-party
websites, will typically reflect pricing✅✅✅ Retail
Mail order
8. An Electronic Scope of Appointment (eSOA) valid for
✅✅✅ 14 days
9. Agents must submit the original documentation for enrollment within 24
hours after the application data has been entered into the agent
portal✅✅✅ True
2/3
