BUSI 650 Week 3 Quiz 2 - Question and Answers

BUSI 650 Week 3 Quiz 2 1. Departments within a stage 2 organization may exhibit a stage 3 orientation, thereby upgrading the organization to a stage 3 categorization. 2. There are five stages of effectiveness in terms of the role their operations play in terms of strategic business objectives. 3. Which of the following is false regarding statistical sampling for control purposes? 4. Benchmarking is a process that helps compare a company against its competitors on a variety of relevant indicators. 5. ISO 9000 is a series of standards covering environmental management systems, auditing, labeling, and life-cycle assessment. 6. Which one of the following perceptual measures corresponds to a company that is in the internally neutral stage of operational effectiveness? 7. As control involves both mechanistic and human elements, it is one of the manager’s most difficult tasks. Which of the following is the best answer about desirable characteristics of control systems? 8. Which of the following is not a step in constructing control charts? 9. With respect to strategy maps and balanced scorecards, which of the following is false? 10. Which of the following characteristics makes it easier to measure the quality of a service, relative to that of a product or facilitating good? 11. DMAIC stands for: 12. The Malcolm Baldrige National Quality Award was first awarded to Motorola in 1988. Selected Answer: True 13. Quality function deployment (QFD) starts by using “voice of the customer” (VOC) data in which of the following matrices? 14. A green belt has a broad knowledge of the six sigma toolkit, but not nearly as much in the tools as yellow belts, black belts and master black belts. 15. Six Sigma is better applied on manufacturing than service operations. Selected Answer: False 16. The relationship between the natural variation in the production system and the product’s design specifications can be quantified using: 17. Which term compares an organization’s processes with the best practices to be found in its industry or others? 18. Design of experiments (DOE) includes Taguchi methods. Selected Answer: True 19. Developing and evaluating solutions to reduce the gap between desired process performance and current performance is the final step in the six sigma DMAIC approach for process improvement. 20. Technology usage is not as important as reorganization in business process design. Selected Answer: False 21. The Six Sigma approach originated at Motorola. Selected Answer: False 22. The goal of the analyze phase is to identify key cause and effect relationships that can be leveraged to improve the overall performance of the process. 23. A literal interpretation of six-sigma is: 24. Business process design (BPD) is also adequately named the following except: 25. An expectation of business process design is that the improvements in performance will be at a minimum incremental.