9/1/22, 5:22 PM Assessment 1: Attempt review
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Dashboard / My courses / IOP1502-22-S2 / Welcome Message / Assessment 1
Started on Thursday, 1 September 2022, 4:23 PM
State Finished
Completed on Thursday, 1 September 2022, 5:08 PM
Time taken 44 mins 55 secs
Marks 17.00/20.00
Grade 85.00 out of 100.00
Question 1
Complete
Mark 0.00 out of 1.00
The backpacker market is a form of tourism that appeals mainly the younger generation. Which of these statements is NOT an accurate
reflection of how the backpacker market normally operates?
a. Tendency to try get off the beaten tourist track.
b. A trip that might extend beyond the usual duration of one to two weeks.
c. A desire to keep expenditure to a minimum.
d. Packaged deal with a travelling agent
Question 2
Complete
Mark 0.00 out of 1.00
What is the first law of service according to Davidoff (1994)?
a. The first impressions are the most important.
b. Satisfaction equals perception minus expectation
c. Identify opportunity in every challenge.
d. The customer is always right.
https://mymodules.dtls.unisa.ac.za/mod/quiz/review.php?attempt=5253886&cmid=218823 1/8
MENU
Dashboard / My courses / IOP1502-22-S2 / Welcome Message / Assessment 1
Started on Thursday, 1 September 2022, 4:23 PM
State Finished
Completed on Thursday, 1 September 2022, 5:08 PM
Time taken 44 mins 55 secs
Marks 17.00/20.00
Grade 85.00 out of 100.00
Question 1
Complete
Mark 0.00 out of 1.00
The backpacker market is a form of tourism that appeals mainly the younger generation. Which of these statements is NOT an accurate
reflection of how the backpacker market normally operates?
a. Tendency to try get off the beaten tourist track.
b. A trip that might extend beyond the usual duration of one to two weeks.
c. A desire to keep expenditure to a minimum.
d. Packaged deal with a travelling agent
Question 2
Complete
Mark 0.00 out of 1.00
What is the first law of service according to Davidoff (1994)?
a. The first impressions are the most important.
b. Satisfaction equals perception minus expectation
c. Identify opportunity in every challenge.
d. The customer is always right.
https://mymodules.dtls.unisa.ac.za/mod/quiz/review.php?attempt=5253886&cmid=218823 1/8
