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HTM 100 - Week 5: Midterm Exam. Questions and Answers.

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HTM 100 - Week 5: Midterm Exam. Questions and Answers.

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Question 1

0 out of 4 points



Intangible means

Answer

Selected Answer:




Correct
Answer:
cannot be perceived by the
senses




Question 2

4 out of 4 points



All of the following are part of Disney's "Five Steps of Leadership" EXCEPT:

Answer

Selected Answer:




Correct
Answer:
hold managers accountable for member
feedback




Question 3

4 out of 4 points

, Guest loyalty is

Answer

Selected Answer:




Correct
Answer:
keeping guests happy and returning
often




Question 4

4 out of 4 points



Franchising hotels was begun in 1907 by

Answer

Selected
Answer:
The Ritz
Company

Correct
Answer:
The Ritz
Company




Question 5

4 out of 4 points

Document information

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August 22, 2022
Number of pages
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Written in
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Type
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Questions & answers
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