You passed this Milestone
24 questions were answered correctly.
1 question was answered incorrectly.
1
Conflict between coworkers occurred in a company's marketing department when senior
leadership decided to discontinue numerous products, which meant many jobs were then
eliminated.
This is an example of which of the following?
Interconnectivity
System components
Increased efficiency
Attribution bias
CONCEPT
Ripple Effects in Systems
2
Unlike mediation, conciliation attempts to do which of the following?
Meet each party's needs through a collaborative effort
Decide the outcome after reviewing the evidence in the case
Offer opinions and suggestions if asked by either party
Gain concessions from each party to craft an agreement
CONCEPT
Conciliation
3
Which of the following is the best tool for gathering data to conduct a conflict
analysis?
,
Interviewing direct parties in the dispute
Interviewing indirect parties in the dispute
Mapping out the parties' positions
Reading past conflict analyses of the dispute
CONCEPT
Gathering the Data to Analyze
4
Events within a conflict that either initiate a part of the conflict or occur in response
to another event can be considered which of the following?
Underlying factors influencing the conflict
Consequences of the conflict
Causes or consequences of the conflict
Causes of the conflict
CONCEPT
Causes and Consequences
5
Which of the following is the best outline for a problem statement?
How can Party A's needs be met without Party B becoming upset?
How can we decide if Party A's or Party B's needs are more important?
How can we meet all of Party A's needs while still meeting some of Party B's needs?
How can we meet all of Party A's needs, as well as all of Party B's needs?
CONCEPT
24 questions were answered correctly.
1 question was answered incorrectly.
1
Conflict between coworkers occurred in a company's marketing department when senior
leadership decided to discontinue numerous products, which meant many jobs were then
eliminated.
This is an example of which of the following?
Interconnectivity
System components
Increased efficiency
Attribution bias
CONCEPT
Ripple Effects in Systems
2
Unlike mediation, conciliation attempts to do which of the following?
Meet each party's needs through a collaborative effort
Decide the outcome after reviewing the evidence in the case
Offer opinions and suggestions if asked by either party
Gain concessions from each party to craft an agreement
CONCEPT
Conciliation
3
Which of the following is the best tool for gathering data to conduct a conflict
analysis?
,
Interviewing direct parties in the dispute
Interviewing indirect parties in the dispute
Mapping out the parties' positions
Reading past conflict analyses of the dispute
CONCEPT
Gathering the Data to Analyze
4
Events within a conflict that either initiate a part of the conflict or occur in response
to another event can be considered which of the following?
Underlying factors influencing the conflict
Consequences of the conflict
Causes or consequences of the conflict
Causes of the conflict
CONCEPT
Causes and Consequences
5
Which of the following is the best outline for a problem statement?
How can Party A's needs be met without Party B becoming upset?
How can we decide if Party A's or Party B's needs are more important?
How can we meet all of Party A's needs while still meeting some of Party B's needs?
How can we meet all of Party A's needs, as well as all of Party B's needs?
CONCEPT
