Chapter 7 - Case study: IBM’s HR takes a risk
Textbook page 160
Answers to case study questions in textbook, page 163
1. It is not very clear from the information provided in the case study whether
IBM is at present using any of the three Scorecards discussed in this
chapter for performance measurement purposes. Having evaluated the
information in this case, would you say that IBM is ready to implement the
three Scorecards. Motivate your answer in detail.
Answer: (Chapter 7)
Students should make a number of assumptions to answer this question
correctly. Appendix 7.1 in the prescribed book should be completed by
using the information in the case study. Students should add the scores
and they should then realise that the scores fall in the category where IBM
is ready to implement the use of the Scorecards.
1
Textbook page 160
Answers to case study questions in textbook, page 163
1. It is not very clear from the information provided in the case study whether
IBM is at present using any of the three Scorecards discussed in this
chapter for performance measurement purposes. Having evaluated the
information in this case, would you say that IBM is ready to implement the
three Scorecards. Motivate your answer in detail.
Answer: (Chapter 7)
Students should make a number of assumptions to answer this question
correctly. Appendix 7.1 in the prescribed book should be completed by
using the information in the case study. Students should add the scores
and they should then realise that the scores fall in the category where IBM
is ready to implement the use of the Scorecards.
1
