LIFE ORIENTATION – GRADE 12
Instructions:
Dear grade 12 learners. This is the content for today. Please complete the writing in
your notebooks with the date next to it - 01 March 2021.
Factors that influence effective communication [your heading]
Good communication means people understand each other, there are no
misunderstandings and messages are given in a clear, understandable way.
Personality
Your personality determines the way you
act, behave and react.
- Introvert: shy, doesn’t communicate easily.
- Extrovert: communicates easily.
- Attention seeker: overbearing, takes over, wants to be the centre of
attention.
- Gossip: talks about other people.
- Insincere: two-faced or hypocritical.
- Bully: hurts people with words or actions.
- Unreliable: makes promises but doesn’t keep them.
- Trustworthy: keeps promises.
Attitudes & values
These affect your communication especially when you think that you are better than
somebody else.
Acceptance of responsibilities
Responsibility means you are accountable and you do your duty. You can be trusted
to do your job. You apologise for your mistakes.
Appropriate expression of views and feelings
This means that you say what you think and feel, but in a way that does not hurt or
offend others.
Respect the feelings of others
This means that you also show empathy and compassion. You also show respect
regardless of whether or not you agree.
To show that you respect the feelings of others:
- Listen carefully, pay attention and look interested and engaged.
- Use positive body language and don’t look bored.
- Never interrupt.
- Respond with statements such as: I agree; I understand...
- Avoid judging people without first listening to them properly.
- Avoid laughing at or teasing people when they share their feelings with you.
Instructions:
Dear grade 12 learners. This is the content for today. Please complete the writing in
your notebooks with the date next to it - 01 March 2021.
Factors that influence effective communication [your heading]
Good communication means people understand each other, there are no
misunderstandings and messages are given in a clear, understandable way.
Personality
Your personality determines the way you
act, behave and react.
- Introvert: shy, doesn’t communicate easily.
- Extrovert: communicates easily.
- Attention seeker: overbearing, takes over, wants to be the centre of
attention.
- Gossip: talks about other people.
- Insincere: two-faced or hypocritical.
- Bully: hurts people with words or actions.
- Unreliable: makes promises but doesn’t keep them.
- Trustworthy: keeps promises.
Attitudes & values
These affect your communication especially when you think that you are better than
somebody else.
Acceptance of responsibilities
Responsibility means you are accountable and you do your duty. You can be trusted
to do your job. You apologise for your mistakes.
Appropriate expression of views and feelings
This means that you say what you think and feel, but in a way that does not hurt or
offend others.
Respect the feelings of others
This means that you also show empathy and compassion. You also show respect
regardless of whether or not you agree.
To show that you respect the feelings of others:
- Listen carefully, pay attention and look interested and engaged.
- Use positive body language and don’t look bored.
- Never interrupt.
- Respond with statements such as: I agree; I understand...
- Avoid judging people without first listening to them properly.
- Avoid laughing at or teasing people when they share their feelings with you.
