SCM 302 Exam 1 Study Guide

SCM 302 Exam 1 Study Guide Chapter 1: Operations and Productivity Concept Question 1.1: Which of the following tasks would NOT typically represent an operations management activity at Hard Rock Café? A. Receiving a shipment of incoming food ingredients B. Designing an efficient layout C. Preparing an employee schedule D. Filing a tax return Concept Question 1.2: The creation of goods and services is referred to as: A. Transformation B. Formation C. Production D. Design Concept Question 1.3: Which of the following is an example of a hidden production function? A. Transplanting a liver B. Assembling a motorcycle C. Producing a computer D. Manufacturing a television Concept Question 1.4: The production process at Hard Rock Café does NOT include which of the following activities? A. Cooking B. Placing raw materials in cold storage C. Advertising D. Receiving Concept Question 2.1: Which of the following is NOT considered to be one of the three primary functions that all organizations perform? A. Finance/accounting B. Research and development C. Marketing D. Production/operations Concept Question 2.2: Which of the following activities at a commercial bank is NOT an operations activity? A. Auditing B. Maintenance C. Security D. Check clearing Concept Question 2.3: Which of the following activities at an airline is NOT an operations activity? A. Sales B. Catering C. Crew Scheduling D. Flying Concept Question 2.4: Which operations function at a manufacturing facility strives for the efficient use of machines, space, and personnel? A. Production and inventory control B. Industrial engineering C. Design D. Process analysis Concept Question 2.6: Outsourcing is simply an extension of long-standing practice of: A. Importing B. Subcontracting C. E-procurement D. Postponement E. Exporting Concept Question 2.5: The term maquiladora is most synonymous with: A. Chinese forced labor camps B. Areas that do not meet U.S. standards for the workplace safety and pollution C. Home-based or cottage industry D. Free trade zones in Mexico E. Tax breaks provided by some South American countries to other South American countries Concept question 2.6: Porter’s Five Forces Model contains which of the following? A. Customers B. Potential entrants C. Immediate rivals D. Suppliers E. All of the above Concept Question 2.8: Which of the following is the best example of competing on low-cost leadership? A. A firm’s products are introduced into the market faster than its competitors’ products are B. A firm advertises more than its competitors do C. A firm’s research and development department generates many ideas for new products D. A firm produces its product with less raw material waste than its competitors do E. A firm offers more reliable products that its competitors do Concept Question 2.9: According to the authors, which of the following strategic concepts allows firms to achieve their missions? A. Differentiation, distinctive competency, quality leadership, and capacity B. Distinctive competency, cost leadership, and experience C. Productivity, efficiency, and quality leadership D. Differentiation, cost leadership, and response E. Differentiation, quality leadership, and response Concept Question 3.1: A global network of organizations and activities that supply a firm with goods and services is referred to as A. Operations management B. Production C. Business functions D. A supply chain Concept Question 3.2: Which of the following is NOT one of the factors that fosters specialization and worldwide supply chains? A. Marketing B. Cheaper transportation C. Instant communication D. Specialized expert knowledge Concept Question 3.3: Competition in the 21st century is no longer between companies; it is between A. Supply chains B. Countries C. Individuals D. Technologies Concept Question 3.4: In general, the supply chain starts with A. The provider of basic raw materials B. Research and Development C. Final customers at the retail store D. A distributor Concept Question 4.1: A large percentage of the revenue of most firms is spent on which function? A. Research and development B. Operations C. Marketing D. Finance Concept Question 4.2: Which of the following is NOT one of the four reasons that we study OM? A. It is one of the three major functions of any organization B. It is such a costly part of an organization C. We want to know how goods and services are produced D. We want to understand what marketing managers do Concept Question 5.1: Which of these is NOT one of the basic functions of the management process? A. Controlling B. Staffing C. Leading D. Inspecting Concept Question 5.2: Which of these is NOT one of the 10 strategic OM decisions? A. Managing quality B. Scheduling C. Layout Strategies D. Marketing Concept Question 5.3: Which of the following OM decisions determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment? A. Managing quality B. Design of goods and services C. Process and capacity design D. Human resources and job design ......................