IOP3705 STUDY GUIDE – MULTIPLE CHOICE QUESTIONS & ANSWERS
STUDY UNIT 1
1. Which of the following is included in the definition of OD?
1) OD applies to the entire system.
2) OD is based on behavioural science knowledge.
3) OD is concerned with planned change.
4) All of the above.
2. Organisation development distinguishes itself from organisation change and change management
by...
1) addressing the effective sequence of leadership issues that produces organisation
improvements.
2) focusing narrowly on cost, quality and schedule.
3) focusing on the transfer of knowledge and skills to help the system manage future
change.
4) taking a broadly focused approach that can apply to any kind of change.
3. Which theory of planned change serves as the foundation for appreciative inquiry (AI)?
1) Lewin's change model
2) the Action research model
3) the Positive model
4) All of the above.
4. In Lewin's model of change, change is brought about by...
1) modifying forces maintaining the status quo.
2) increasing forces for change.
3) providing laboratory training.
4) 1 and 2.
5. The three sequential steps in Lewin's change model are...
1) freezing, movement, changing.
2) unfreezing, movement, refreezing.
3) unfreezing, refraining, refreezing.
4) changing, movement, freezing.
, STUDY UNIT 2
1. Which of the statements below is generally correct concerning OD practitioners?
1) They are people utilising OD principles in their profession.
2) They may share a common set of humanistic values.
3) They have similar training, skills and knowledge.
4) All of the above.
2. One of the major limitations of the internal consultant is …
1) their lack of understanding of the organisation.
2) access to information.
3) the potential loss of objectivity.
4) a lack of training.
3. The consultant‐centred OD practitioner may have to ...
1) take on a modified role of "expert".
2) always adopt the role of the "expert".
3) never adopt the role of the "expert".
4) take on a fixed role of the “expert”.
4. Ethical dilemmas of the OD practitioner concern ...
1) misrepresentation.
2) misuse of data.
3) coercion.
4) All of the above.
STUDY UNIT 3
1. The process of entering a client system consists of ...
1) clarifying the issue, determining the relevant client and selecting a practitioner.
2) agreeing that the client has a problem and determining the appropriate action plan.
3) walking around and getting a sense of the culture.
4) clarifying the issue, mapping political processes and negotiating with the client.
2. The presenting problem is ...
1) always the most important problem facing the organisation.
2) never the "real" problem.
3) usually very specific.
4) often a symptom of an underlying problem.
STUDY UNIT 1
1. Which of the following is included in the definition of OD?
1) OD applies to the entire system.
2) OD is based on behavioural science knowledge.
3) OD is concerned with planned change.
4) All of the above.
2. Organisation development distinguishes itself from organisation change and change management
by...
1) addressing the effective sequence of leadership issues that produces organisation
improvements.
2) focusing narrowly on cost, quality and schedule.
3) focusing on the transfer of knowledge and skills to help the system manage future
change.
4) taking a broadly focused approach that can apply to any kind of change.
3. Which theory of planned change serves as the foundation for appreciative inquiry (AI)?
1) Lewin's change model
2) the Action research model
3) the Positive model
4) All of the above.
4. In Lewin's model of change, change is brought about by...
1) modifying forces maintaining the status quo.
2) increasing forces for change.
3) providing laboratory training.
4) 1 and 2.
5. The three sequential steps in Lewin's change model are...
1) freezing, movement, changing.
2) unfreezing, movement, refreezing.
3) unfreezing, refraining, refreezing.
4) changing, movement, freezing.
, STUDY UNIT 2
1. Which of the statements below is generally correct concerning OD practitioners?
1) They are people utilising OD principles in their profession.
2) They may share a common set of humanistic values.
3) They have similar training, skills and knowledge.
4) All of the above.
2. One of the major limitations of the internal consultant is …
1) their lack of understanding of the organisation.
2) access to information.
3) the potential loss of objectivity.
4) a lack of training.
3. The consultant‐centred OD practitioner may have to ...
1) take on a modified role of "expert".
2) always adopt the role of the "expert".
3) never adopt the role of the "expert".
4) take on a fixed role of the “expert”.
4. Ethical dilemmas of the OD practitioner concern ...
1) misrepresentation.
2) misuse of data.
3) coercion.
4) All of the above.
STUDY UNIT 3
1. The process of entering a client system consists of ...
1) clarifying the issue, determining the relevant client and selecting a practitioner.
2) agreeing that the client has a problem and determining the appropriate action plan.
3) walking around and getting a sense of the culture.
4) clarifying the issue, mapping political processes and negotiating with the client.
2. The presenting problem is ...
1) always the most important problem facing the organisation.
2) never the "real" problem.
3) usually very specific.
4) often a symptom of an underlying problem.
