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The Palace, an upscale hotel in Montreal, synchronizes demand and hotel capacity by offering an attractively priced weekend package during the fall when demand for its rooms slows down. In addition to having a luxury-filled weekend at the Palace for $199
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The Palace, an upscale hotel in Montreal, synchronizes demand and hotel capacity by offering an attractively priced weekend package during the fall when demand for its rooms slows down. In addition to having a luxury-filled weekend at the Palace for $199 per night, guests enjoy very select privileges from a local high end retailer. Its weekend package provides a personal shopping coordinator, complimentary gift wrap and package delivery to the hotel, individual beauty consultation, and a 10 percent discount from the retailer. The Palace's weekend package closes provider ____ of the gaps model of service quality. Answer Selected Answer: C
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