Test Bank & Solution Manual - Test-Ready Solutions Pack

Test Bank & Solution Manual - Test-Ready Solutions Pack Who are the authors? - answer - Nathan Iannone (high ranks of the LAPD), Marvin Iannone (Police Chief of Beverly Hills), and Jeff Bernstein (career officer, det, sgt, and police psychologist). Supervision of Police Personnel is considered to be the - answer - Bible of Police Supervision. Who wrote the Foreword and who is he? - answer - William Berger, former President of the Florida Police Chief Assn and the International Association of Chiefs, a lawyer, and the U.S. Marshal in the State of Florida. Who is the No. 1 authority on police promotional exam preparation in the country? - answer - Dr. Jeff Bernstein. What are the basic supervisory responsibilities? - answer - Training, coaching, and counseling. Dr. Jeff Bernstein's five things you can do to begin your preparation for the test. - answer - 1) Develop a plan, 2) Gather up all the materials, 3) establish the proper mind-set, 4) Be positive, 5) Begin your study. Whom is the book dedicated to? - answer - Dr. Jeff Bernstein's father, Bert Bernstein, and mother, Bea Bernstein; whom both worked for the Miami Beach Police Dept. What does 'management' denote in modern administrative terminology? - answer - Management denotes the process of directing, and controlling people and things so that organizational objectives can be accomplished. What does 'supervision' refer to? - answer - Supervision is the act of overseeing people. Takes place at all levels in an organization except at the work level. What is the strongest influencer on workers' performance and morale? - answer - Workers' performance and morale are more strongly influenced by their IMMEDIATE SUPERIOR than by any other factor in their environment. Why are first-level supervisors so important in the law enforcement profession? - answer - Because of the great need for teamwork. On the supervisors rests most of the responsibility for providing the cohesive force that welds the workforce into a well-functioning, smoothly operating unit. Who stated "if you lead people well and help members of your team to become effective leaders, a successful career path is almost guaranteed." - answer - Leadership expert John C. Maxwell. Supervisors - answer - are responsible for people while people are responsible for production. Supervisors must develop the art of influencing, coordinating subordinates' efforts, and directing people to proper goals. Supervisors personify the virtues of the department. What is the first step in gaining confidence and respect from people? - answer - It is when supervisors EXEMPLIFY BY THEIR PERSONAL CONDUCT which they demand from their subordinates. If supervisors provide subordinates with proper leadership... - answer - they will respond with the highest performance, with a minimum of conflict and a maximum of satisfaction. Democratic Leadership - answer - When those affected by a nonemergent (non emergency) decision are consulted before it is made, the process will take longer but IMPLEMENTATION will be much swifter. In becoming a supervisor you must... - answer - develop a radical change in philosophy and thought processes, especially in HUMAN RELATIONS. David Lieberman explains... - answer - morale cannot be achieved through incentive or policy. People are interested in themselves and the things that affect them. Therefore, the supervisor should provide them with performance feedback that will give them a sense of their worth within the organization. One of their basic needs is a feeling of stability and security in their work. Official authority vs Real authority - answer - Supervisors are selected by management and derive their OFFICIAL AUTHORITY from that source, but REAL AUTHORITY stems from the spirit of cooperation, respect, and confidence that they are able to gain from their subordinates. Supervisors should... - answer - avoid filtering information to subordinates or superiors. Vital to keep superiors informed so that