Office Exam 474 Study Guide - Fully Solved and Verified

Office Exam 474 Study Guide - Fully Solved and Verified Post office exam 474 Post office exam 474 - answer - Post office exam 474 Post office exam 474 You are to complete a task before beginning deliveries. While doing that task, you see two coworkers having trouble with a job. Which would you be most and least likely to do? - answer - Most: Give them only some quick advice so you can complete your task in time. Least: Ignore them and finish your task. A new employee is having trouble learning his job which forces you and others to work harder to meet production standards. Which would you be most and least likely to do? - answer - Most: Tell him how to do his job quicker and better. Least: Do nothing because his production should improve over time. A customer is angry because the nearby Post Office does not have a product he needs today. Which would you be most and least likely to do? - answer - Most: Suggest an alternate product that may work. Least: Go get the product at another facility and bring it back to the customer. A customer complains to you about another Postal employee. Which would you be most and least likely to do? - answer - Most: Explain that the employee in question is really a good worker but was just having a bad day. Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster. A customer asks questions about shipping choices, but you do not know the answers. Which would you be most and least likely to do? - answer - Most: Say you do not know about shipping choices and suggest that he look on the USPS. Least: Say you will have answers tomorrow and research the shipping choices after finishing your deliveries. A customer moved but is not receiving his mail because he did not submit a Change of Address form. He wants you to give him his mail anyway. Which would you be most and least likely to do? - answer - Most: Tell him Postal policy prohibits you from giving him mail until a Change of Address form is submitted. Least: Tell him there is nothing you can do until he submits a Change of Address form. A customer on your route asks how to find something on the USPS website. Which would you be most and least likely to do? - answer - Most: Explain where to find it and offer to help with any other issues he may have. Least: Offer to help him find it on his computer. A customer asks about status of a package that you delivered days ago. Which would you be most and least likely to do? - answer - Most: Show him proof of delivery and tell him he is responsible for the package once it is delivered. Least: Show him proof of delivery and ask if it might have been stolen. How much experience do you have working directly with customers? - answer - 5-10 years How would your latest manager rate your punctuality compared to other employees? - answer - The very best How many jobs have you left voluntarily in the last four years? - answer - 0 How would your latest manager rate your customer service skills compared to others? - answer - The very best How would your latest manager rate your performance compared to others employees? - answer - The very best How many unexcused absences are acceptable before and employee is disciplined? - answer - None How long were you at your latest job before voluntarily leaving? - answer - I did not leave my latest job voluntarily How would your latest manager rate your verbal communication skills? - answer - The very best How would your latest manager rate your motivation to become a top performer? - answer - Extremely high How many unexcused tardies did you have per month at your latest job? - answer - None How would your latest manager rate the quality of your work? - answer - The very best How many times have you been honored for high performance on the job? - answer - 7-10 How many full time jobs have you left voluntarily within one month of starting? - answer - 0 How would your latest manager rate your attendance compared to other em