DELL TECHDIRECT EXPECTED QUESTIONS WITH
VERIFIED ANSWERS
Question 1.
What are the Naming Guidelines
ANSWER
Sub Brand + Model Number + Form Factor
Question 2.
What are the Model Number Guidelines
ANSWER
Series Number/Screen Size/Generation/Architecture
Question 3.
Commercial Client Products
ANSWER
Latitude, Chromebook, Precision, OptiPles
Question 4.
Chromebook Series
ANSWER
Chromebook 11 + 13
Question 5.
Desktop Product Portfolio
ANSWER
XPS, AIO, Inspiron, Inspiron Gaming, Vostro, Optiplex
,Question 6.
Vostro
ANSWER
They are budget friendly and suitable for small organizations with little or no IT staff
Question 7.
Laptop Product Portfolio
ANSWER
XPS, Latitude, Inspiron, Gaming Laptop, Vostro
Question 8.
Chromebook
ANSWER
The Dell Chromebook is designed for the education and SMB market.
Question 9.
BIOS
ANSWER
Basic Input/Output System (BIOS) is a program stored in the read-only memory (ROM), which
is the first set of code that is executed when the computer is switched on. The key function
of BIOS is to identify, test, and activate the system devices that are required for the
functioning of the computer.
,Question 10.
What does the BIOS do?
ANSWER
Activates all hardware required to boot including:
- Chipsets
- Processors and Caches
- System Memory
- Internal Drives
- Graphics and Audio Controllers
- Internal Expansion Cards
Question 11.
UEFI
ANSWER
The UEFI (Unified Extensible Firmware Interface) specification defines a new model for the
interface between PC OS and platform firmware.
Question 12.
Types of BIOS
ANSWER
Tabbed BIOS
Tree BIOS
Question 13.
Accessing the BIOS
ANSWER
1. Restart the computer.
2. When the Dell logo appears, tap F2 until the message Entering Setup appears. OR
1. Restart the computer.
2. When the Dell logo appears, tap the F12 key to access the One time boot menu.
3. From the menu options select "Enter Setup" and press the Enter key.
, Question 14.
Accessing BIOS - Dell Venue Pro Tablets
ANSWER
Press the Power button on the tablet.
Before the Dell Logo is displayed, press the Volume Down button to get into System Setup.
Question 15.
Access FastBoot on Dell Venue Tablets
ANSWER
To access FastBoot, press and hold the Volume Down + Power button for 5 seconds. Release
the Power button while continuing to hold the Volume Down button for another 3 seconds.
Question 16.
FastBoot
ANSWER
Fast boot is the Pre-Boot environment of Android that starts before Android. Fast boot is
used for reflashing the firmware without having to use the recovery mode, the Fast boot
option is not available on all Dell Venue Tablets
Question 17.
Factory Reset
ANSWER
A Factory Data Reset wipes out all applications/widgets and other data and only leave
factory installed applications/widgets and Images. Usually this could resolve several issues
for customers.
VERIFIED ANSWERS
Question 1.
What are the Naming Guidelines
ANSWER
Sub Brand + Model Number + Form Factor
Question 2.
What are the Model Number Guidelines
ANSWER
Series Number/Screen Size/Generation/Architecture
Question 3.
Commercial Client Products
ANSWER
Latitude, Chromebook, Precision, OptiPles
Question 4.
Chromebook Series
ANSWER
Chromebook 11 + 13
Question 5.
Desktop Product Portfolio
ANSWER
XPS, AIO, Inspiron, Inspiron Gaming, Vostro, Optiplex
,Question 6.
Vostro
ANSWER
They are budget friendly and suitable for small organizations with little or no IT staff
Question 7.
Laptop Product Portfolio
ANSWER
XPS, Latitude, Inspiron, Gaming Laptop, Vostro
Question 8.
Chromebook
ANSWER
The Dell Chromebook is designed for the education and SMB market.
Question 9.
BIOS
ANSWER
Basic Input/Output System (BIOS) is a program stored in the read-only memory (ROM), which
is the first set of code that is executed when the computer is switched on. The key function
of BIOS is to identify, test, and activate the system devices that are required for the
functioning of the computer.
,Question 10.
What does the BIOS do?
ANSWER
Activates all hardware required to boot including:
- Chipsets
- Processors and Caches
- System Memory
- Internal Drives
- Graphics and Audio Controllers
- Internal Expansion Cards
Question 11.
UEFI
ANSWER
The UEFI (Unified Extensible Firmware Interface) specification defines a new model for the
interface between PC OS and platform firmware.
Question 12.
Types of BIOS
ANSWER
Tabbed BIOS
Tree BIOS
Question 13.
Accessing the BIOS
ANSWER
1. Restart the computer.
2. When the Dell logo appears, tap F2 until the message Entering Setup appears. OR
1. Restart the computer.
2. When the Dell logo appears, tap the F12 key to access the One time boot menu.
3. From the menu options select "Enter Setup" and press the Enter key.
, Question 14.
Accessing BIOS - Dell Venue Pro Tablets
ANSWER
Press the Power button on the tablet.
Before the Dell Logo is displayed, press the Volume Down button to get into System Setup.
Question 15.
Access FastBoot on Dell Venue Tablets
ANSWER
To access FastBoot, press and hold the Volume Down + Power button for 5 seconds. Release
the Power button while continuing to hold the Volume Down button for another 3 seconds.
Question 16.
FastBoot
ANSWER
Fast boot is the Pre-Boot environment of Android that starts before Android. Fast boot is
used for reflashing the firmware without having to use the recovery mode, the Fast boot
option is not available on all Dell Venue Tablets
Question 17.
Factory Reset
ANSWER
A Factory Data Reset wipes out all applications/widgets and other data and only leave
factory installed applications/widgets and Images. Usually this could resolve several issues
for customers.
