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CPPS EXAM QUESTIONS WITH VERIFIED
ANSWERS
Culture eats - ANSWER-Process for lunch
Describe culture - ANSWER-Collective mindset norms
Drift - ANSWER-Normalization of deviance
What are the five elements of an ideal safety culture - ANSWER-Reporting, inform, Just,
flexible, learning
James reasons book - ANSWER-Managing the Risk of organizational accidents, 1997
Culture is it driven locally or at the organizational level - ANSWER-Sexton at all believe
that culture is more variable among units within the same hospital then among hospitals
What are principles and science of patient safety - ANSWER-1. Standardization and
checklists, 2. human factors, 3. teamwork training
How do you raise awareness about patient safety - ANSWER-Through engagement in
education such as engaging the team and patient safety initiatives on error reporting
near misses and disclosure an apology
How do you respond to patient safety survey results - ANSWER-Identify and
disseminate best practices from high-performing units
Concerns for responding to patient safety survey data - ANSWER-Response rate
reliability of data
What are surrogates of patient safety culture assessment - ANSWER-Number one,
voluntary reporting of near misses, number two must be accompanied by just culture
regarding how reports are dealt with in number three patient safety is a strategic priority
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3 Principles and science of patient safety - ANSWER-One standardization, checklist, to
human factors, three teamwork training
Patient and family involvement and patient safety initiatives may include -
ANSWER-Patient advisory Council's, community forums
What are the principles of standardization - ANSWER-Era reduction within departments,
across the organization, throughout the industry, and examples include color-coded
wristbands
What are the principles of patient safety - ANSWER-1 standardization, 2 checklists, 3
learning from errors, 4 human factors, 5 teamwork training, 5 error reporting and near
misses, 7 disclosures
What are the principles of checkless - ANSWER-List of actions that should be
performed optimize patient outcomes. They are based on sound theoretical basis and a
history of success and patient safety. For example surgical safety checklist, handoff
communication.
Patient safety principal learning from errors describe - ANSWER-Here's our
opportunities to want to dig deep for a root cause, and look for common causes and
determine what we do when we find them
Scribd the principles of human factors - ANSWER-The interrelationship between
humans the tools and equipment in the workplace and the environment in which they
work. This is different than human error
What are the 6 principles of teamwork training, Or a high-performing team -
ANSWER-Team structure, leadership, communication, situation monitoring, mutual
support, coordination and collaboration
What is the principal: error reporting and near misses - ANSWER-Staff education, must
provide clear expectation of what and how to report and be reviewed routinely and
provide the Y such as giving examples storytelling lessons learned
Describe the principle of patient safety disclosure - ANSWER-Identify what needs to be
disclosed, understand barriers model disclosure and apology, patient expectations,
outline the process steps for the conversation
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3 Disclosure barriers - ANSWER-Lack of culture of safety, psychological barriers, legal
barriers
What are the process steps for a conversation on patient disclosure - ANSWER-1.
designate personnel roles, 2. Conversation outlines, 3. Accommodations for special
communication needs, 4. Support services available to the patient family and healthcare
team, 5. steps for follow-up conversation, 6. Documentation of the conversation
What are elements that should be included in the conversation Outline for disclosure -
ANSWER-What happened, convenience of regret, steps already taken to prevent
reoccurrence, change in patient's care plan for outlook, who will contact the family next,
support services to patient and family members
Describe affective versus ineffective disclosures - ANSWER-Effective disclosures
provide the family with all information needed for appropriate care decisions and cannot
be measured solely on the basis of whether malpractice litigation was avoided, and
ineffective disclosure does not serve the patient because important information is not
communicated
Lack of healthcare literacy leads to - ANSWER-Readmissions, inability to navigate the
healthcare spectrum, increase health costs, limited preventative medicine, self-reported
poor health
What are four balance measures for managing change - ANSWER-Patient safety
implications, proactive identification, countermeasures, post change monitoring
What is psychological safety - ANSWER-Psychological safety is a believe that one will
not be punished or humiliated for speaking up with ideas, questions, concerns, or
mistakes
Psychological safety requires - ANSWER-Softening of authority gradients
Psychological safety is critical to - ANSWER-A learning environment that enables
individuals to willingly contribute to collective work on a team
Traditional punitive healthcare cultures impede the creation of psychological safety by -
ANSWER-Blaming people for hours
Human error quote - ANSWER-"The single greatest impediment to error prevention in
the medical industry is that we punish people for making mistakes." Dr. Lucian Leape
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ANSWERS
Culture eats - ANSWER-Process for lunch
Describe culture - ANSWER-Collective mindset norms
Drift - ANSWER-Normalization of deviance
What are the five elements of an ideal safety culture - ANSWER-Reporting, inform, Just,
flexible, learning
James reasons book - ANSWER-Managing the Risk of organizational accidents, 1997
Culture is it driven locally or at the organizational level - ANSWER-Sexton at all believe
that culture is more variable among units within the same hospital then among hospitals
What are principles and science of patient safety - ANSWER-1. Standardization and
checklists, 2. human factors, 3. teamwork training
How do you raise awareness about patient safety - ANSWER-Through engagement in
education such as engaging the team and patient safety initiatives on error reporting
near misses and disclosure an apology
How do you respond to patient safety survey results - ANSWER-Identify and
disseminate best practices from high-performing units
Concerns for responding to patient safety survey data - ANSWER-Response rate
reliability of data
What are surrogates of patient safety culture assessment - ANSWER-Number one,
voluntary reporting of near misses, number two must be accompanied by just culture
regarding how reports are dealt with in number three patient safety is a strategic priority
6,
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human factors, three teamwork training
Patient and family involvement and patient safety initiatives may include -
ANSWER-Patient advisory Council's, community forums
What are the principles of standardization - ANSWER-Era reduction within departments,
across the organization, throughout the industry, and examples include color-coded
wristbands
What are the principles of patient safety - ANSWER-1 standardization, 2 checklists, 3
learning from errors, 4 human factors, 5 teamwork training, 5 error reporting and near
misses, 7 disclosures
What are the principles of checkless - ANSWER-List of actions that should be
performed optimize patient outcomes. They are based on sound theoretical basis and a
history of success and patient safety. For example surgical safety checklist, handoff
communication.
Patient safety principal learning from errors describe - ANSWER-Here's our
opportunities to want to dig deep for a root cause, and look for common causes and
determine what we do when we find them
Scribd the principles of human factors - ANSWER-The interrelationship between
humans the tools and equipment in the workplace and the environment in which they
work. This is different than human error
What are the 6 principles of teamwork training, Or a high-performing team -
ANSWER-Team structure, leadership, communication, situation monitoring, mutual
support, coordination and collaboration
What is the principal: error reporting and near misses - ANSWER-Staff education, must
provide clear expectation of what and how to report and be reviewed routinely and
provide the Y such as giving examples storytelling lessons learned
Describe the principle of patient safety disclosure - ANSWER-Identify what needs to be
disclosed, understand barriers model disclosure and apology, patient expectations,
outline the process steps for the conversation
6,
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3 Disclosure barriers - ANSWER-Lack of culture of safety, psychological barriers, legal
barriers
What are the process steps for a conversation on patient disclosure - ANSWER-1.
designate personnel roles, 2. Conversation outlines, 3. Accommodations for special
communication needs, 4. Support services available to the patient family and healthcare
team, 5. steps for follow-up conversation, 6. Documentation of the conversation
What are elements that should be included in the conversation Outline for disclosure -
ANSWER-What happened, convenience of regret, steps already taken to prevent
reoccurrence, change in patient's care plan for outlook, who will contact the family next,
support services to patient and family members
Describe affective versus ineffective disclosures - ANSWER-Effective disclosures
provide the family with all information needed for appropriate care decisions and cannot
be measured solely on the basis of whether malpractice litigation was avoided, and
ineffective disclosure does not serve the patient because important information is not
communicated
Lack of healthcare literacy leads to - ANSWER-Readmissions, inability to navigate the
healthcare spectrum, increase health costs, limited preventative medicine, self-reported
poor health
What are four balance measures for managing change - ANSWER-Patient safety
implications, proactive identification, countermeasures, post change monitoring
What is psychological safety - ANSWER-Psychological safety is a believe that one will
not be punished or humiliated for speaking up with ideas, questions, concerns, or
mistakes
Psychological safety requires - ANSWER-Softening of authority gradients
Psychological safety is critical to - ANSWER-A learning environment that enables
individuals to willingly contribute to collective work on a team
Traditional punitive healthcare cultures impede the creation of psychological safety by -
ANSWER-Blaming people for hours
Human error quote - ANSWER-"The single greatest impediment to error prevention in
the medical industry is that we punish people for making mistakes." Dr. Lucian Leape
6,
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