D223 – UKM2 – Performance Assessment Task 1
Brittany Phillips
Leavitt School of Health, Western Governors University
D223: Healthcare Policy and Economics
Suzie Perez
D223 – UKM2 – Performance Assessment 1
Hospital Examination
A1. Hospital Selection
The Physician's Centre Hospital Bryan, Tx
A2. Personal significance of the chosen hospital
I chose the Physician's Centre Hospital because I worked there from 2012 until May of this year.
I had a wonderful experience with the staff, doctors, and patients. My father had a knee
replacement, my mother-in-law had a meniscectomy, and my husband had a tendon repair at this
hospital. My son was seen for a dog bite; several of our church family and friends also received
care and surgery at this facility. Not one time did I hear a complaint. The facility is small, and I
feel the staff has extra time to focus more on the patient and less on charting. When my husband
cut his finger and needed a tendon repair, he had personal calls from the doctor. We received a
discount because I worked there, and for the next week at work, all the staff who worked with
him asked about his recovery. It was more of a family there; I still keep up with the friends I
made there.
A3. Type of Facility
This hospital is an acute-care, for-profit hospital.
, A3a. Medical Services Provided
The Physician's Center services include inpatient care, outpatient surgical services, emergency
services, and radiology services, including mammograms, CT, X-ray, ultrasound, and MRI. The
hospital also has an in-house lab, pharmacy, and inpatient physical therapy services.
A4. Ownership Structure
For-profit hospitals are not tax-exempt and are owned by private individuals (such as a group of
doctors, as The Physician's Center Hospital mentioned in A1), large corporations, private equity
firms, or groups of shareholders. This hospital is for-profit; its goal is to generate profit, as it is
not government subsidized. They are not required to render charity care. They are not tax-
exempt, so they do pay local and federal income taxes. They are generally run by a board
responsible to investors and shareholders. About 36% of hospitals are for-profit. (The Compass)
Nonprofit hospitals, or voluntary hospitals, are operated by religious groups (such as the CHI
Catholic hospitals), charitable foundations, or local churches. They are usually tax-exempt, so
they do not have an additional financial burden and can use any funds for their patients. (The
Compass). The goal of the nonprofit hospitals is to care for patients, regardless of their insurance
status or ability to pay for services.
Governmental hospitals are owned and operated by the government, including military hospitals.
They provide services to underserved communities, military members, veterans, and government
employees. They differ in areas depending on whether they are state or federally regulated and
run. The state or federal government owns and operates these hospitals, which taxpayers fully
fund. The purpose is to serve underprivileged or vulnerable communities, the military, and
government employees. (The Compass)
A5. Overall Star Rating
The Physician's Center does not have an overall star rating because "there are too few measures
or measure groups reported to calculate a star rating or measure group score." The patient survey
rating is five stars. The number of surveys completed was 199, which is only 43% of the surveys
sent out. This matters to the organization in a couple of ways. It gives feedback to the staff and
administration on what they are doing right and where they can improve. The rating also gives
potential patients an idea of how well they will be treated and how they may be satisfied with
their overall care.
A6. Organizational Ethical Principles
Brittany Phillips
Leavitt School of Health, Western Governors University
D223: Healthcare Policy and Economics
Suzie Perez
D223 – UKM2 – Performance Assessment 1
Hospital Examination
A1. Hospital Selection
The Physician's Centre Hospital Bryan, Tx
A2. Personal significance of the chosen hospital
I chose the Physician's Centre Hospital because I worked there from 2012 until May of this year.
I had a wonderful experience with the staff, doctors, and patients. My father had a knee
replacement, my mother-in-law had a meniscectomy, and my husband had a tendon repair at this
hospital. My son was seen for a dog bite; several of our church family and friends also received
care and surgery at this facility. Not one time did I hear a complaint. The facility is small, and I
feel the staff has extra time to focus more on the patient and less on charting. When my husband
cut his finger and needed a tendon repair, he had personal calls from the doctor. We received a
discount because I worked there, and for the next week at work, all the staff who worked with
him asked about his recovery. It was more of a family there; I still keep up with the friends I
made there.
A3. Type of Facility
This hospital is an acute-care, for-profit hospital.
, A3a. Medical Services Provided
The Physician's Center services include inpatient care, outpatient surgical services, emergency
services, and radiology services, including mammograms, CT, X-ray, ultrasound, and MRI. The
hospital also has an in-house lab, pharmacy, and inpatient physical therapy services.
A4. Ownership Structure
For-profit hospitals are not tax-exempt and are owned by private individuals (such as a group of
doctors, as The Physician's Center Hospital mentioned in A1), large corporations, private equity
firms, or groups of shareholders. This hospital is for-profit; its goal is to generate profit, as it is
not government subsidized. They are not required to render charity care. They are not tax-
exempt, so they do pay local and federal income taxes. They are generally run by a board
responsible to investors and shareholders. About 36% of hospitals are for-profit. (The Compass)
Nonprofit hospitals, or voluntary hospitals, are operated by religious groups (such as the CHI
Catholic hospitals), charitable foundations, or local churches. They are usually tax-exempt, so
they do not have an additional financial burden and can use any funds for their patients. (The
Compass). The goal of the nonprofit hospitals is to care for patients, regardless of their insurance
status or ability to pay for services.
Governmental hospitals are owned and operated by the government, including military hospitals.
They provide services to underserved communities, military members, veterans, and government
employees. They differ in areas depending on whether they are state or federally regulated and
run. The state or federal government owns and operates these hospitals, which taxpayers fully
fund. The purpose is to serve underprivileged or vulnerable communities, the military, and
government employees. (The Compass)
A5. Overall Star Rating
The Physician's Center does not have an overall star rating because "there are too few measures
or measure groups reported to calculate a star rating or measure group score." The patient survey
rating is five stars. The number of surveys completed was 199, which is only 43% of the surveys
sent out. This matters to the organization in a couple of ways. It gives feedback to the staff and
administration on what they are doing right and where they can improve. The rating also gives
potential patients an idea of how well they will be treated and how they may be satisfied with
their overall care.
A6. Organizational Ethical Principles
