MIE 330 Exam 1 Study Guide with Complete Solutions Rated A
The policies, practices, and systems that influence employ-
ees
Human Resource Management (HRM) o Behavior
o Attitudes
o Performance
o the companies tend to...
Employees and customers tend to be more satisfied cBe more innovative
when... cHave greater productivity
cDevelop a more favorable reputation in the community
• an organization's employees described in terms of
their:
o Training
o Experience
Human capital
o Judgment
o Intelligence
o Relationships
o Insight
The concept of HRM implies that employees are... resources of the employer
An organization can succeed if it has sustainable compet-
HRM and Sustainable Competitive Advantage
itive advantage
human resources are valuable, cannot be imitated, have
HR give organizations advantages because... no good substitutes and with needed skills and knowl-
edge are sometimes rare.
An organization in which technology, organizational struc-
High-Performance Work System ture, people, and processes all work together to give an
organization a competitive advantage.
Handling administrative tasks (for example, hiring em-
Administrative services and transactions ployees and answering questions about benefits) efl-
ciently and with a commitment to quality.
Business partner services
, Developing ettective HR systems that help the organization
meet its goals for attracting, keeping, and developing
people with the skills it needs. To be ettective, HR people
must understand the business so it can understand what
the business needs.
Contributing to the company's strategy through an un-
derstanding of its existing and needed human resources
Strategic partner and ways HR practices can give the company a competitive
advantage. For strategic ideas to be ettective, HR must
understand the business, its industry, and its competitors.
Job Analysis Process of getting detailed information about jobs.
Process of defining the way work will be performed and
Job Design
the tasks that a given job requires.
The process through which the organization seeks appli-
Recruitment
cants for potential employment.
The process by which the organization attempts to identify
applicants with the necessary knowledge, skills, abilities,
Selection
and other characteristics that will help the organization
achieve its goals.
A planned ettort to enable employees to learn job-related
Training Employees
knowledge, skills, and behavior.
Acquisition of knowledge, skills, and behaviors that im-
Development prove an employee's ability to meet changes in job re-
quirements and in customer demands
The process of ensuring that employees' activities and
Performance Management
outputs match the organization's goals.
o How much salary, wages bonuses, commissions, and
Planning Pay & Benefits other performance-related pay to otter
The policies, practices, and systems that influence employ-
ees
Human Resource Management (HRM) o Behavior
o Attitudes
o Performance
o the companies tend to...
Employees and customers tend to be more satisfied cBe more innovative
when... cHave greater productivity
cDevelop a more favorable reputation in the community
• an organization's employees described in terms of
their:
o Training
o Experience
Human capital
o Judgment
o Intelligence
o Relationships
o Insight
The concept of HRM implies that employees are... resources of the employer
An organization can succeed if it has sustainable compet-
HRM and Sustainable Competitive Advantage
itive advantage
human resources are valuable, cannot be imitated, have
HR give organizations advantages because... no good substitutes and with needed skills and knowl-
edge are sometimes rare.
An organization in which technology, organizational struc-
High-Performance Work System ture, people, and processes all work together to give an
organization a competitive advantage.
Handling administrative tasks (for example, hiring em-
Administrative services and transactions ployees and answering questions about benefits) efl-
ciently and with a commitment to quality.
Business partner services
, Developing ettective HR systems that help the organization
meet its goals for attracting, keeping, and developing
people with the skills it needs. To be ettective, HR people
must understand the business so it can understand what
the business needs.
Contributing to the company's strategy through an un-
derstanding of its existing and needed human resources
Strategic partner and ways HR practices can give the company a competitive
advantage. For strategic ideas to be ettective, HR must
understand the business, its industry, and its competitors.
Job Analysis Process of getting detailed information about jobs.
Process of defining the way work will be performed and
Job Design
the tasks that a given job requires.
The process through which the organization seeks appli-
Recruitment
cants for potential employment.
The process by which the organization attempts to identify
applicants with the necessary knowledge, skills, abilities,
Selection
and other characteristics that will help the organization
achieve its goals.
A planned ettort to enable employees to learn job-related
Training Employees
knowledge, skills, and behavior.
Acquisition of knowledge, skills, and behaviors that im-
Development prove an employee's ability to meet changes in job re-
quirements and in customer demands
The process of ensuring that employees' activities and
Performance Management
outputs match the organization's goals.
o How much salary, wages bonuses, commissions, and
Planning Pay & Benefits other performance-related pay to otter
