BTEC LEVEL 3 90 CREDIT DIPLOMA IN BUSINESS
Unit 4: Business Communication
P7: Outline electronic and non-electronic methods for communicating business information, using examples for different types of audience.
Method of Type of Description/Definition Users and Reasons for Use
Communication Communication
(Electronic/
Non Electronic)
Emails Electronic Short for Electronic Mail. It is a Every member of staff within HSS Hire will use the
letter or message sent using the email to communicate amongst each other for it is
internet. more formal and it is quick and easy to use. They will
use it to send information to different members of
staff such as updates, document attachments etc.
Website Electronic A collection of pages of information Persons who will be doing research will use the
found on the internet that are linked internet to collect information, however, HSS Hire
and can be accessed by the public. Website is used to give information to the public
about the business such as contact information, their
history, mission statement, products and services, etc.
The reason for use will be to collect additional
information on any situation or item.
Videos Electronic The combination of graphics, audio, Users of videos within the organization will be
motion, etc. to communication with persons in the organization who would like to
an audience. communicate with the members of staff. This might
be persons of a higher hierarchy of the organization or
specific department within the organization. The
reason for use of video will be for additional
assistance in sharing information and it is a more
interesting way to do as well as creating a better
understanding for persons.
Letters Non-Electronic A written, typed or printed form of Every person within the organization will use letters
communication sent via to communicate for it is a more professional way to do
postage/mail to an individual. so. They will use it to send more information to
persons about the business or if there are any
upcoming events or changes taking place, etc. and it is
also permanent so it can be documented.
Reports Non-Electronic Usually an official document used to Reports will be created and produced by higher
give review or information on a members of staff. It will be created to give yearly
Unit 4: Business Communication
P7: Outline electronic and non-electronic methods for communicating business information, using examples for different types of audience.
Method of Type of Description/Definition Users and Reasons for Use
Communication Communication
(Electronic/
Non Electronic)
Emails Electronic Short for Electronic Mail. It is a Every member of staff within HSS Hire will use the
letter or message sent using the email to communicate amongst each other for it is
internet. more formal and it is quick and easy to use. They will
use it to send information to different members of
staff such as updates, document attachments etc.
Website Electronic A collection of pages of information Persons who will be doing research will use the
found on the internet that are linked internet to collect information, however, HSS Hire
and can be accessed by the public. Website is used to give information to the public
about the business such as contact information, their
history, mission statement, products and services, etc.
The reason for use will be to collect additional
information on any situation or item.
Videos Electronic The combination of graphics, audio, Users of videos within the organization will be
motion, etc. to communication with persons in the organization who would like to
an audience. communicate with the members of staff. This might
be persons of a higher hierarchy of the organization or
specific department within the organization. The
reason for use of video will be for additional
assistance in sharing information and it is a more
interesting way to do as well as creating a better
understanding for persons.
Letters Non-Electronic A written, typed or printed form of Every person within the organization will use letters
communication sent via to communicate for it is a more professional way to do
postage/mail to an individual. so. They will use it to send more information to
persons about the business or if there are any
upcoming events or changes taking place, etc. and it is
also permanent so it can be documented.
Reports Non-Electronic Usually an official document used to Reports will be created and produced by higher
give review or information on a members of staff. It will be created to give yearly
