Week 5 - Quiz #4
TLMT 313
Cross-training workers is a typical capacity management technique for
times when demand exceeds capacity.
Question options:
True
Which of the following is a service strategy characterized by the idea that a
service can serve a narrow target market better than a broad market?
Focus strategy
Quick recovery from service failures may serve as good word-of-mouth
advertising for the firm.
Question options:
True
A service bundle includes the explicit service, the supporting facility, the
facilitating goods, as well as the implicit services.
Question options:
True
A very popular fast food restaurant is presently staffed with three cash
register attendants that are taking orders. Upon entering the restaurant,
customers must choose from three separate lines, each of which leads to
one of the three registers. Immediately upon placing their order with the
register attendant, customers are given their food and drinks by the
register attendant. To analyze this situation, you would use the queuing
TLMT 313
Cross-training workers is a typical capacity management technique for
times when demand exceeds capacity.
Question options:
True
Which of the following is a service strategy characterized by the idea that a
service can serve a narrow target market better than a broad market?
Focus strategy
Quick recovery from service failures may serve as good word-of-mouth
advertising for the firm.
Question options:
True
A service bundle includes the explicit service, the supporting facility, the
facilitating goods, as well as the implicit services.
Question options:
True
A very popular fast food restaurant is presently staffed with three cash
register attendants that are taking orders. Upon entering the restaurant,
customers must choose from three separate lines, each of which leads to
one of the three registers. Immediately upon placing their order with the
register attendant, customers are given their food and drinks by the
register attendant. To analyze this situation, you would use the queuing
