Iahss Basic Training For Healthcare Security Officer1

IAHSS BASIC TRAINING FOR
HEALTHCARE SECURITY OFFICERS




WhichxofxthexfollowingxisxNOTxonexofxthexclassificationsxofxhealthcarexorganizations?
A.xProprietaryxorxfor-profit
B.xNotxfor-profit
C.xGovernment-supported
D.xIndividualxhealthcarex-xans-
✔✔D.xINDIVIDUALxHEALTHCARExisxNOTxonexofxthexclassificationsxofxhealthcarexorganiz
ations.

WhichxofxthexfollowingxisxNOTxaxriskxissuexforxhealthcare?
A.xDrugsxarexusedxandxstoredxinxthexfacility
B.xMostlyxfemalexstaff
C.xHighxpercentagexofxtechnicalxandxprofessionalxstaff
D.xPubliclyxaccessiblexandxmanyxdoorsxmustxremainxopenx-xans-
✔✔C.xHIGHxPERCENTAGExOFxTECHNICALxANDxPROFESSIONALxSTAFFxisxNOTxaxris
kxissuexforxhealthcare.

Whichxofxthexfollowingxisxusuallyxatxthextopxofxthexorganizationalxchart?
A.xBoardxofxdirectors
B.xDepartmentxleaders
C.xAssistantxAdministrators
D.xVicexPresidentsx-xans-
✔✔A.xBOARDxOFxDIRECTORSxisxusuallyxatxthextopxofxthexorganizationalxchart.

Whichxofxthexfollowingxstatementsxbestxdescribesxemployees?
A.xMedicalxstaffxcontractedxbyxthexfacility
B.xAllxstaffxdirectlyxemployedxbyxthexfacility
C.xVolunteersxwhoxdonatextheirxtime
D.xContractedxpersonsx-xans-
✔✔B.xALLxSTAFFxEMPLOYEDxDIRECTLYxBYxTHExFACILITYxbestxdescribesxemployees
.

,Securityxusesxseniorxmanagement'sxendorsementxtoxbuildxwhatxkindxofxaxprogram?
A.xStrongxandxeffective
B.xAxprogramxthatxworksxinxaxsmallxpartxofxthexfacility
C.xGenerallyxeffective
D.xStrongxandxsimplex-xans-
✔✔A.xSecurityxusesxseniorxmanagement'sxendorsementxtoxbuildxaxSTRONGxANDxEFFEC
TIVExprogram.

Howxshouldxfriendshipsxandxinter-
personalxrelationshipsxbetweenxsecurityxofficersxandxstaffxmembersxfromxotherxdepartmen
tsxbextreated?
A.xDiscouraged
B.xEncouraged
C.xEncouraged,xbutxmonitored
D.xEncouraged,xbutxsecurityxstaffxeducatedxaboutxethicsxandxavoidingxfavoritismx-xans-
✔✔D.xFriendshipsxandxinter-
personalxrelationshipsxbetweenxsecurityxofficersxandxstaffxmembersxfromxotherxdepartmen
tsxshouldxbexENCOURAGED,xBUTxSECURITYxSTAFFxEDUCATEDxABOUTxETHICSxAN
DxAVOIDINGxFAVORITISM.

Whichxofxthexfollowingxallowsxaxdepartmentxtoxassessxitsxcost-
effectivenessxwithinxanxorganization?
A.xCrimexanalysis
B.xRiskxassessment
C.xBenchmarking
D.xEvaluationxsurveysx-xans-
✔✔C.xBENCHMARKINGxallowsxaxdepartmentxtoxassessxitsxcost-
effectivenessxwithinxanxorganization.

Whatxmustxthexprimaryxoverridingxconcernxofxanyxsecurityxdepartmentxbe?
A.xItsximage
B.xThexsafetyxandxwell-beingxofxanyonexinxthexfacility.
C.xThexgoalsxandxmissionxofxthexentityxemployingxthexsecurityxservices
D.xCost-effectivenessx-xans-✔✔B.xThexsafetyxandxwell-
beingxofxanyonexinxthexfacilityxmustxthexprimaryxoverridingxconcernxofxanyxsecurityxdepartm
entx.

Whichxofxthexfollowingxarexskillsxaxsecurityxprofessionalxshouldxhavexandxusexatxallxtimes?
A.xGoodxobservationxskills
B.xGoodxcommunicationsxskills
C.xTolerance
D.xAllxofxthexAbovex-xans-
✔✔D.xALLxOFxTHExABOVE:xAxsecurityxprofessionalxshouldxhavexandxusexGOODxOBSER
VATIONxSKILLS,xGOODxCOMMUNICATIONSxSKILLSxANDxTOLERANCExatxallxtimes.

Whyxarexvendorsxpotentiallyxaxhighxsecurityxriskxtoxaxhealthcarexfacility?

,A.xVendorsxoftenxhavexaccessxtoxsensitivexareasxyetxstaffxofxthexhealthcarexorganizationxm
ayxknowxveryxlittlexaboutxvendors'xbackgrounds

B.xVendorsxtypicallyxdrivexlargexvehiclesxthatxcanxconcealxlargexamountsxofxstolenxproperty
xorxcontraband.




C.xCompetingxvendorsxmayxclashxatxaxfacility

D.xVendorsxmayxbexbringingxinxhigh-demandxproductsxthatxcouldxbextargetedxforxtheft.x-
xans-

✔✔A.xVendorsxarexpotentiallyxaxhighxsecurityxriskxtoxaxhealthcarexfacilityxbecausexVENDO
RSxOFTENxHAVExACCESSxTOxSENSITIVExAREASxYETxSTAFFxOFxTHExHEALTHCAR
ExORGANIZATIONxMAYxKNOWxVERYxLITTLExABOUTxVENDORS'xBACKGROUNDS.

Inxthexpatient-xandxfamily-
centeredxcarexphilosophy,xwhoxdeterminesxwhichxindividualsxarexpartxofxthexpatient'sxfamil
y?
A.xPatient'sxparentsxorxlegalxguardians
B.xNursingxstaff
C.xAttendingxphysician
D.xThexpatient,xprovidedxhexorxshexisxdevelopmentallyxmaturexandxcompetentxtoxdoxso.x-
xans-✔✔D.xInxthexpatient-xandxfamily-

centeredxcarexphilosophy,xTHExPATIENT,xdeterminesxwhichxindividualsxarexpartxofxthexpat
ient'sxfamily,xPROVIDEDxHExORxSHExISxDEVELOPMENTALLYxMATURExANDxCOMPE
TENTxTOxDOxSO.

WhichxofxthexfollowingxisxNOTxanxexamplexofxanxexternalxcustomer?
A.xPatients
B.xVendors
C.xEmployees
D.xRegulatoryxagenciesx-xans-
✔✔C.xEMPLOYEESxisxnotxanxexamplexofxanxexternalxcustomer.

WhichxofxthexfollowingxdoesxNOTxhelpxthexsecurityxuniformxcommunicatexanxappropriatexm
essagextoxthexpublic?
A.xCleanxuniform
B.xWearingxthexuniformxshirtxoutsidexofxthextrousers
C.xWell-caredxforxuniform
D.xShinedxfootwearx-xans-
✔✔B.xWEARINGxTHExUNIFORMxSHIRTxOUTSIDExOFxTHExTROUSERSxdoesxNOTxhelp
xthexsecurityxuniformxcommunicatexanxappropriatexmessagextoxthexpublic.




WhichxofxthexfollowingxisxNOTxanxexamplexofxundesirablexbehaviorxandxdemeanorxinxaxsec
urityxofficer?
A.xBadxattitude

, B.xDishonesty
C.xImpoliteness
D.xConfidencex-xans-
✔✔D.xCONFIDENCExisxNOTxanxexamplexofxanxundesirablexbehaviorxandxdemeanorxinxaxs
ecurityxofficer.

Whatxisxthexrelationshipxbetweenxemployeesxandxmanagementxsometimesxcalled?
A.xEmployeexrelations
B.xConfidentiality
C.xFamilyxInteraction
D.xTensexconversationx-xans-
✔✔A.xThexrelationshipxbetweenxemployeesxandxmanagementxisxsometimesxcalledxEMPL
OYEExRELATIONS.

WhichxofxthexfollowingxmayxunionxmembersxNOTxdoxduringxpicketing?
A.xCarryxsigns
B.xProtestxmanagementxdecisions
C.xBlockxentrancesxtoxthexfacility
D.xCongregatexoutsidexthexfacilityx-xans-
✔✔C.xUnionxmembersxmayxnotxBLOCKxENTRANCESxTOxTHExFACILITYxduringxpicketin
g.

WhichxofxthexfollowingxisxNOTxaxtruexstatementxaboutxcustomers'xperceptionsxofxtheirxexpe
rience?
A.xInteractionxisxsubjectxtoxpersonalxinterpretation
B.xInteractionxcanxonlyxbexperceivedxbyxthexwordsxstated
C.xInteractionxisxaffectedxbyxbodyxlanguage
D.xInteractionxisxaffectedxbyxallxofxyourxactionsx-xans-
✔✔B.xINTERACTIONxCANxONLYxBExPERCEIVEDxBYxTHExWORDSxSTATEDxisxNOTxaxt
ruexstatementxaboutxcustomer'sxperceptionxofxtheirxexperience..

WhichxofxthexfollowingxisxNOTxonexofxthexthreexpowerful,xpersonalxreasonsxtoxprovidexgreat
xcustomerxservice?

A.xMorexjobxsatisfaction
B.xLessxstressxandxhassle
C.xTryingxtoximpressxyourxsupervisor
D.xMorexjobxsuccessx-xans-
✔✔C.xTRYINGxTOxIMPRESSxYOURxSUPERVISORxisxNOTxonexofxthexthreexpowerful,xpe
rsonalxreasonsxtoxprovidexgreatxcustomerxservice.

Whichxofxthexfollowingxdescribesxthexmainxobjectivexofxgoodxcustomerxservice?

A.xToxmakexthexcustomerxwalkxawayxwithxaxpositivexfeeling

B.xToxhelpxthexcustomerxseexthatxsomeonextried,xevenx
thoughxthexcustomer'sxwantsxwerexnotxmet