Salesforce Admin Certification - Questions with
Correct Answers (Verified Update)
175 questions with answers
Topic: Salesforce Admin Certification
1. Which schedule type can be defined for a product? (Choose 2)
A. Revenue
B. Quantity
C. Forecast
D. Production
Answer: Quantity Revenue
2. How can a sales user relate an opportunity to a campaign? (Choose 2)
A. Use the campaign influences related list on the opportunity
B. Select the campaign record type when creating the opportunity
C. Select the primary campaign source for the opportunity
D. Use the campaign hierarchy related list on the opportunity
Answer: Use the campaign influences related list on the opportunity Select the primary
campaign source for the opportunity
3. Universal Containers set the Organization-Wide Defaults for accounts to public
read/write. The sales management team is importing a new set of account records
and needs to limit access to them. Access should be restricted to the account owner
and members of a public group. How can this be accomplished?
A. Create a sharing rule to grant access to members of the public group.
B. Manually share each account record with members of the public group.
C. Update the organization - wide defaults for accounts to private and create a sharing rule
for the group.
D. Upgrade the role hierarchy and assign members of the group to a role at the top of the
hierarchy.
Answer: Update the organization - wide defaults for accounts to private and create a sharing
rule for the group.
4. Universal Containers is capturing a percentage discount directly on an
opportunity record. Sales management needs to include the discounted opportunity
amount in pipeline reports. How can the system administrator make the discounted
amount available?
A. Create a formula field to calculate the discounted amount.
B. Create an auto-number field to calculate the discounted amount.
C. Create a cross object formula field to calculate the discounted amount.
D. Create a roll-up summary field to calculate the discounted amount.
Answer: Create a formula field to calculate the discounted amount
Page 1
,5. Which setting can a system administrator control in the Salesforce user interface?
(Choose 3)
A. Enable enhanced list views
B. Enable hover details
C. Enable spell checker
D. Enable Chatter for specific users
E. Enable customizable recent items
Answer: Enable enhanced list views Enable hover details Enable spell checker
6. Sales Managers need to view and report on sales revenue across an entire
company without having access to a custom object that tracks personal time-off
request. Which permission should a system administrator enable in a custom profile
to meet this requirement in a private sharing model?
A. Read for Accounts
B. View All for Opportunities
C. View All Data
D. Read for Opportunities
Answer: View All for Opportunities
7. Universal Containers has set the organization-wide default settings for accounts
to private. Amy and bob are on separate sales teams, but are assigned to the same
role in the hierarchy. Amy is a member of the "Sales West" public group and needs
access to all accounts owned by Bob, a member of the "Sales East" group. How
would an administrator grant Amy access to only Bob's accounts?
A. Add Amy to the "Sales East" public group
B. Create a sharing rule between the "Sales West" and
C. "Sales East" public groups
D. Add Amy to Bob's default account team
E. Add Amy to the role above Bob in the role hierarchy
Answer: Add Amy to Bob's default account team
8. Which record type can be updated when converting a lead (Choose 2)
A. An existing opportunity record
B. An existing custom object record
C. An existing account record
D. An existing contact record
Answer: An existing opportunity record An existing account record
9. A user profile has login hour restrictions set to Monday through Friday 8am to
5pm. The user logged in at 4:30 pm on a Tuesday and it is now 5:01 pm. Which
behavior of the application should the user expect?
A. The user will be able to continue working and start new sessions
B. The user will be logged out and any unsaved work in progress will be saved
C. The user will be able to continue working, but will be unable to start any new sessions
D. The user will be logged out and any unsaved work in progress will be lost
Answer: The user will be logged out and any unsaved work in progress will be lost
Page 2
,10. Which functionality is available when customizing tasks? (Choose 2)
A. Roll-up summary fields can be created for tasks
B. Record types can be created for tasks
C. Recurring tasks can be assigned to more than one user
D. Validation rules can be created for tasks
Answer: Record types can be created for tasks Validation rules can be created for tasks
11. What can an administrator assign to both Ideas and Answers?
A. Status
B. Categories
C. Sharing Rules
D. Workflow Rules
Answer: Categories
12. Which statement about formula fields is true? (Choose 2) Formula fields are
read-only on record detail pages Formula fields can reference themselves in the
formula Formula fields can reference fields on a child object Formula fields can
reference fields on a parent object
Answer: Formula fields are read-only on record detail pages Formula fields can reference
fields on a parent object
13. Which statement about public groups is true? (Choose 2)
A. Public groups can be used when manually sharing a record
B. Public groups can be used in sharing rules
C. Public groups can be created by any user
D. Public groups allows users to delete personal accounts
Answer: Public groups can be used when manually sharing a record Public groups can be
used in sharing rules
14. Universal Technology sells software and consulting services. The software sales
team uses a different set of sales stages than the consulting services team. How can
a system administrator set up the process? (Choose 2)
A. Use a validation rule to prevent the software from access the services team's sales
process
B. Create a record type for each sales process and assign it to the appropriate profiles
C. Create a separate lead process for the software sales team and service sales team
D. Create a unique list of opportunity stage picklist values for each sales process
Answer: Create a record type for each sales process and assign it to the appropriate profiles
Create a unique list of opportunity stage picklist values for each sales process
15. A system administrator at Universal containers incorrectly imported a set of
records and needs to remove them from Salesforce. Which tool should the
administrator use to complete the task? (Choose 2)
A. Excel Connector
B. Import Wizard
C. Mass Delete
D. Data Loader
Answer: Mass Delete Data Loader
Page 3
, 16. A user receives an error message when attempting to login to Salesforce. What
is the first step the Salesforce administrator should take to troubleshoot the
problem?
A. Change the login IP ranges
B. Unlock the user
C. View the login history
D. Reset the password
Answer: View the login history
17. What determines whether a user can create a new record using a specific record
type?
A. Profile
B. Field level security
C. Page layout
D. Sharing
Answer: Profile
18. Universal Finance has segmented its customer base into two categories: High
Wealth and Retirement. High Wealth accounts should be visible to High Wealth Sales
team members only. Retirement accounts should be visible to all sales users. How
can a system administrator meet this requirement?
A. Create a new profile for Retirement Sales team members and remove read access to
High Wealth account records.
B. Set the organization-wide default sharing to public read-only and create a sharing rule to
limit access to
C. High Wealth accounts
D. Create a new record type for high Wealth accounts and share the record type with High
Wealth sales team members
E. Set the organization-wide default sharing to private and create a sharing rule to share
Retirement accounts with all Sales users
Answer: Set the organization-wide default sharing to private and create a sharing rule to
share Retirement accounts with all Sales users
19. Which statement about Mobile Lite is true? (Choose 2)
A. It must be enabled by an administrator
B. It is available to customer portal users
C. It is available to users without a mobile license
D. It is available to partner portal users
Answer: It must be enabled by an administrator It is available to users without a mobile
license
20. A marketing user has received a file of leads to import into Salesforce. What is
the best way to avoid duplicating records?
A. Validation rules
B. Import Wizard
C. Merge Leads Function
D. Data Loader
Answer: Import Wizard
Page 4
Correct Answers (Verified Update)
175 questions with answers
Topic: Salesforce Admin Certification
1. Which schedule type can be defined for a product? (Choose 2)
A. Revenue
B. Quantity
C. Forecast
D. Production
Answer: Quantity Revenue
2. How can a sales user relate an opportunity to a campaign? (Choose 2)
A. Use the campaign influences related list on the opportunity
B. Select the campaign record type when creating the opportunity
C. Select the primary campaign source for the opportunity
D. Use the campaign hierarchy related list on the opportunity
Answer: Use the campaign influences related list on the opportunity Select the primary
campaign source for the opportunity
3. Universal Containers set the Organization-Wide Defaults for accounts to public
read/write. The sales management team is importing a new set of account records
and needs to limit access to them. Access should be restricted to the account owner
and members of a public group. How can this be accomplished?
A. Create a sharing rule to grant access to members of the public group.
B. Manually share each account record with members of the public group.
C. Update the organization - wide defaults for accounts to private and create a sharing rule
for the group.
D. Upgrade the role hierarchy and assign members of the group to a role at the top of the
hierarchy.
Answer: Update the organization - wide defaults for accounts to private and create a sharing
rule for the group.
4. Universal Containers is capturing a percentage discount directly on an
opportunity record. Sales management needs to include the discounted opportunity
amount in pipeline reports. How can the system administrator make the discounted
amount available?
A. Create a formula field to calculate the discounted amount.
B. Create an auto-number field to calculate the discounted amount.
C. Create a cross object formula field to calculate the discounted amount.
D. Create a roll-up summary field to calculate the discounted amount.
Answer: Create a formula field to calculate the discounted amount
Page 1
,5. Which setting can a system administrator control in the Salesforce user interface?
(Choose 3)
A. Enable enhanced list views
B. Enable hover details
C. Enable spell checker
D. Enable Chatter for specific users
E. Enable customizable recent items
Answer: Enable enhanced list views Enable hover details Enable spell checker
6. Sales Managers need to view and report on sales revenue across an entire
company without having access to a custom object that tracks personal time-off
request. Which permission should a system administrator enable in a custom profile
to meet this requirement in a private sharing model?
A. Read for Accounts
B. View All for Opportunities
C. View All Data
D. Read for Opportunities
Answer: View All for Opportunities
7. Universal Containers has set the organization-wide default settings for accounts
to private. Amy and bob are on separate sales teams, but are assigned to the same
role in the hierarchy. Amy is a member of the "Sales West" public group and needs
access to all accounts owned by Bob, a member of the "Sales East" group. How
would an administrator grant Amy access to only Bob's accounts?
A. Add Amy to the "Sales East" public group
B. Create a sharing rule between the "Sales West" and
C. "Sales East" public groups
D. Add Amy to Bob's default account team
E. Add Amy to the role above Bob in the role hierarchy
Answer: Add Amy to Bob's default account team
8. Which record type can be updated when converting a lead (Choose 2)
A. An existing opportunity record
B. An existing custom object record
C. An existing account record
D. An existing contact record
Answer: An existing opportunity record An existing account record
9. A user profile has login hour restrictions set to Monday through Friday 8am to
5pm. The user logged in at 4:30 pm on a Tuesday and it is now 5:01 pm. Which
behavior of the application should the user expect?
A. The user will be able to continue working and start new sessions
B. The user will be logged out and any unsaved work in progress will be saved
C. The user will be able to continue working, but will be unable to start any new sessions
D. The user will be logged out and any unsaved work in progress will be lost
Answer: The user will be logged out and any unsaved work in progress will be lost
Page 2
,10. Which functionality is available when customizing tasks? (Choose 2)
A. Roll-up summary fields can be created for tasks
B. Record types can be created for tasks
C. Recurring tasks can be assigned to more than one user
D. Validation rules can be created for tasks
Answer: Record types can be created for tasks Validation rules can be created for tasks
11. What can an administrator assign to both Ideas and Answers?
A. Status
B. Categories
C. Sharing Rules
D. Workflow Rules
Answer: Categories
12. Which statement about formula fields is true? (Choose 2) Formula fields are
read-only on record detail pages Formula fields can reference themselves in the
formula Formula fields can reference fields on a child object Formula fields can
reference fields on a parent object
Answer: Formula fields are read-only on record detail pages Formula fields can reference
fields on a parent object
13. Which statement about public groups is true? (Choose 2)
A. Public groups can be used when manually sharing a record
B. Public groups can be used in sharing rules
C. Public groups can be created by any user
D. Public groups allows users to delete personal accounts
Answer: Public groups can be used when manually sharing a record Public groups can be
used in sharing rules
14. Universal Technology sells software and consulting services. The software sales
team uses a different set of sales stages than the consulting services team. How can
a system administrator set up the process? (Choose 2)
A. Use a validation rule to prevent the software from access the services team's sales
process
B. Create a record type for each sales process and assign it to the appropriate profiles
C. Create a separate lead process for the software sales team and service sales team
D. Create a unique list of opportunity stage picklist values for each sales process
Answer: Create a record type for each sales process and assign it to the appropriate profiles
Create a unique list of opportunity stage picklist values for each sales process
15. A system administrator at Universal containers incorrectly imported a set of
records and needs to remove them from Salesforce. Which tool should the
administrator use to complete the task? (Choose 2)
A. Excel Connector
B. Import Wizard
C. Mass Delete
D. Data Loader
Answer: Mass Delete Data Loader
Page 3
, 16. A user receives an error message when attempting to login to Salesforce. What
is the first step the Salesforce administrator should take to troubleshoot the
problem?
A. Change the login IP ranges
B. Unlock the user
C. View the login history
D. Reset the password
Answer: View the login history
17. What determines whether a user can create a new record using a specific record
type?
A. Profile
B. Field level security
C. Page layout
D. Sharing
Answer: Profile
18. Universal Finance has segmented its customer base into two categories: High
Wealth and Retirement. High Wealth accounts should be visible to High Wealth Sales
team members only. Retirement accounts should be visible to all sales users. How
can a system administrator meet this requirement?
A. Create a new profile for Retirement Sales team members and remove read access to
High Wealth account records.
B. Set the organization-wide default sharing to public read-only and create a sharing rule to
limit access to
C. High Wealth accounts
D. Create a new record type for high Wealth accounts and share the record type with High
Wealth sales team members
E. Set the organization-wide default sharing to private and create a sharing rule to share
Retirement accounts with all Sales users
Answer: Set the organization-wide default sharing to private and create a sharing rule to
share Retirement accounts with all Sales users
19. Which statement about Mobile Lite is true? (Choose 2)
A. It must be enabled by an administrator
B. It is available to customer portal users
C. It is available to users without a mobile license
D. It is available to partner portal users
Answer: It must be enabled by an administrator It is available to users without a mobile
license
20. A marketing user has received a file of leads to import into Salesforce. What is
the best way to avoid duplicating records?
A. Validation rules
B. Import Wizard
C. Merge Leads Function
D. Data Loader
Answer: Import Wizard
Page 4
