Iahss Supervisor Questions And Answers Already Passed Exam With Correct Answers

IAHSS SUPERVISOR Exam Study Materials and Practice Questions | Verified Correct Answer Key What always stays constant regardless of where you work? - answer - Change What is the goal of managed care systems? - answer - To control cost Which category in the institutions organizational chart best describes line officers' position? - answer - Employee What is the most important factor in being a security officer? - answer - Honesty and integrity What does CMS stand for? - answer - Centers for Medicare & Medicaid Services What does FTE stand for? - answer - Full Time Equivalent What does HIPPA stand for? - answer - Health Insurance Portability and Accountability Act Who makes most of the critical security decisions in the organization? - answer - Security Officer For whom do supervisors advocate? - answer - Employees and the organization What the two distinct sides of a supervisor's work? - answer - Personnel and tasks What are three tasks assigned to a supervisor? - answer - 1) Documentation 2) Scheduling and 3) Budget What is the simple secret to keeping employees content? - answer - Take care of the little things A good supervisor is one who can create _________________________ . - answer - Balance What percentage of the security operating budget is allocated to labor and labor-related costs? - answer - More than 93% A simple rule of that is what is for the team or _________________________ wins out over what is good for the ________________________. - answer - Organization.... individual Real recognition, given ____________________, makes an impact and helps build individual as well as team morale. - answer - Correctly As a supervisor, you must recognize what various staff member are _______________ at and then work to put them in situations where they can ____________________. - answer - Good..... flourish Documenting employee performance is an essential, ________________ process. - answer - Everyday The schedule must, first, work for your ______________________ and, second, be fair and equitable for your __________________________. - answer - Organization..... staff Policies and procedures are written to __________________ the organization and the officers. - answer - Protect Which of these is one of the most important activities that management has in dealing with security personnel? - answer - Communications Which of the following is one of the benefits of recognizing employees? - answer - Promotes teamwork and appreciation Which one of the following principles is not consistent with progressive discipline? - answer - Punitive actions When administrating progressive discipline a supervisor must do what? - answer - Should always have a witness and document actions What is the goal of employee relations? - answer - Prevent and resolve employee problems that are a product of or affect employee work situation. What is the purpose of an appraisal? - answer - Evaluate how each employee's performance measures up to the requirements of the position. What is progress discipline? - answer - The process of applying escalating penalties for repeated infractions. What is a developmental appraisal? - answer - Uses traditional appraisal components and incorporates a structure of communication between the employee and management. If it is not documented, it did not ______________________ . - answer - happen. Which of the following describes the two basic categories of authority? - answer - Formal and Informal The chain of command is often described by which term? - answer - Unbroken line of authority The security profession has a tendency toward which style of management? - answer - Authoritarian Which of the following is not a trait of a successful supervisor? - answer - Span of control Informal authority is not granted by the organization, but developed by the _______________________. - answer - Individual _______________ ________________ a group-oriented management style-- is the preferred supervisory