BUS 250 FINAL MAIN ANSWERS AND QUESTIONS
SET A+
Know the definition, examples and progressive order of data, information and
knowledge. - ✔✔data, information and knowledge.
✔✔Data - ✔✔words, numbers
✔✔information - ✔✔sentences, equations
✔✔knowledge - ✔✔chapters, theories
✔✔IT infrastructure - ✔✔hardware, software, networks, databases
✔✔IT equation - ✔✔IT personnel + IT Platform = IT services
✔✔functional area information systems - ✔✔ISs that support a particular functional area
within the organization
✔✔Transaction Processing System (TPS) - ✔✔supports the monitoring, collection,
storage, and processing of data from the organization's basic business transactions,
each of which generates data
✔✔Customer Relationship Management (CRM) - ✔✔a company-wide business strategy
designed to optimize profitability, revenue, and customer satisfaction by focusing on
highly defined and precise customer groups
✔✔e-commerce - ✔✔the buying and selling of goods over the internet
✔✔Enterprise Resource Planning (ERP) - ✔✔Business management software, usually
a suite of integrated applications, that a company can use to collect, store, manage and
interpret data from many business activities.
, ✔✔inter-organizational systems - ✔✔information systems that connect two or more
organizations
✔✔supply chain mgmt - ✔✔manage sequence of suppliers and purchasers, obtaining
raw materials-- distributing finished goods
✔✔how does IT affect organizations - ✔✔-Reduces number of middle managers
-Changes the manager's job
-Eliminate jobs but also creates new ones
-Employees at work (health and safety)
-Provides opportunities for people with disabilities
✔✔functional area info systems - ✔✔accounting, finance, production ops mgmt,
marketing, HR
✔✔business pressures - ✔✔technology, market/economic, societal
✔✔technology business pressures - ✔✔info overload, tech innovations
✔✔market/economic business pressures - ✔✔global economy, strong competition, real
time operations, changing workforce, powerful customers
✔✔societal business pressures - ✔✔terrorist attacks, ethical issues, compliance with
our gov regulations, social responsibility
✔✔information overload - ✔✔A condition in which information inflow exceeds an
individual's processing capacity
✔✔Porter's Competitive Forces Model - ✔✔traditional competitors, new market
entrants, substitute products and services, customers, suppliers
✔✔Strategies for Competitive Advantage - ✔✔Cost leadership, differentiation,
innovation, operational effectiveness, customer orientation
✔✔Business and IT being aligned - ✔✔tight integration of the IT Functions with the
strategies, mission, goals of the organization. IT understands how company operates
✔✔business process - ✔✔input > process > output
✔✔Business Process Reengineering (BPR) - ✔✔A radical redesign of a business
process that improves its efficiency and effectiveness, often by beginning with a "clean
sheet" (from scratch).
SET A+
Know the definition, examples and progressive order of data, information and
knowledge. - ✔✔data, information and knowledge.
✔✔Data - ✔✔words, numbers
✔✔information - ✔✔sentences, equations
✔✔knowledge - ✔✔chapters, theories
✔✔IT infrastructure - ✔✔hardware, software, networks, databases
✔✔IT equation - ✔✔IT personnel + IT Platform = IT services
✔✔functional area information systems - ✔✔ISs that support a particular functional area
within the organization
✔✔Transaction Processing System (TPS) - ✔✔supports the monitoring, collection,
storage, and processing of data from the organization's basic business transactions,
each of which generates data
✔✔Customer Relationship Management (CRM) - ✔✔a company-wide business strategy
designed to optimize profitability, revenue, and customer satisfaction by focusing on
highly defined and precise customer groups
✔✔e-commerce - ✔✔the buying and selling of goods over the internet
✔✔Enterprise Resource Planning (ERP) - ✔✔Business management software, usually
a suite of integrated applications, that a company can use to collect, store, manage and
interpret data from many business activities.
, ✔✔inter-organizational systems - ✔✔information systems that connect two or more
organizations
✔✔supply chain mgmt - ✔✔manage sequence of suppliers and purchasers, obtaining
raw materials-- distributing finished goods
✔✔how does IT affect organizations - ✔✔-Reduces number of middle managers
-Changes the manager's job
-Eliminate jobs but also creates new ones
-Employees at work (health and safety)
-Provides opportunities for people with disabilities
✔✔functional area info systems - ✔✔accounting, finance, production ops mgmt,
marketing, HR
✔✔business pressures - ✔✔technology, market/economic, societal
✔✔technology business pressures - ✔✔info overload, tech innovations
✔✔market/economic business pressures - ✔✔global economy, strong competition, real
time operations, changing workforce, powerful customers
✔✔societal business pressures - ✔✔terrorist attacks, ethical issues, compliance with
our gov regulations, social responsibility
✔✔information overload - ✔✔A condition in which information inflow exceeds an
individual's processing capacity
✔✔Porter's Competitive Forces Model - ✔✔traditional competitors, new market
entrants, substitute products and services, customers, suppliers
✔✔Strategies for Competitive Advantage - ✔✔Cost leadership, differentiation,
innovation, operational effectiveness, customer orientation
✔✔Business and IT being aligned - ✔✔tight integration of the IT Functions with the
strategies, mission, goals of the organization. IT understands how company operates
✔✔business process - ✔✔input > process > output
✔✔Business Process Reengineering (BPR) - ✔✔A radical redesign of a business
process that improves its efficiency and effectiveness, often by beginning with a "clean
sheet" (from scratch).
